The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Zoox app” · matched on meaning · public reporting

WF-747SPG20 Jun 2026

Zoox Recalls 105 Robotaxis After Vehicle Enters Fire Scene in Las Vegas

A Zoox autonomous vehicle drove into heavy smoke at an active fire scene in Las Vegas on June 20, 2026, before emergency crews had fully secured the area. The unoccupied robotaxi braked and stopped, then reversed out under remote operator guidance. Zoox issued a voluntary recall of its 105-vehicle fleet and deployed a software update to improve smoke detection. The incident has drawn scrutiny from NHTSA, which plans to meet with autonomous vehicle developers to address such safety issues.

Company involved
Zoox
AI system involved
Zoox autonomous driving software

2 source articles · read the reporting →

WF-ZB5S5526 Aug 2025

Zoox Recalls Software After Autonomous Vehicles Cross Lane Lines

Zoox issued a voluntary software recall for 332 autonomous vehicles after identifying instances where the vehicles crossed center lane lines or blocked crosswalks. The issue, first observed on August 26, 2025, involved a robotaxi making a wide turn into an opposing lane. No collisions occurred, but the company acknowledged the risk and deployed software updates in November and December to correct the behavior. Zoox is in ongoing discussions with NHTSA about the incidents.

Company involved
Zoox
AI system involved
Zoox autonomous driving system

2 source articles · read the reporting →

WF-LMTEHE11 Apr 2026

Waymo restricts freeway rides after robotaxis enter construction zones

Waymo has voluntarily recalled 3,871 robotaxis after some entered freeway construction zones in Phoenix and the Bay Area. The National Highway Traffic Safety Administration said the software may allow a vehicle to enter a closed construction zone, increasing crash risk. Waymo is developing a software fix to detect and avoid construction zones. No crashes or injuries were reported.

Company involved
Waymo
AI system involved
Waymo fifth-generation automated driving system

7 source articles · read the reporting →

WF-LYSPZN30 Sep 2024

Waymo driverless taxi blocked by men demanding passenger's number

A woman using a Waymo driverless taxi in San Francisco was trapped when two men blocked the vehicle and demanded her phone number. The autonomous car stalled, and the men persisted despite her protests. Waymo's rider support contacted her during the incident and followed up afterwards. The passenger described the experience as terrifying and warned others to be careful when riding alone.

Company involved
Waymo
AI system involved
Waymo

8 source articles · read the reporting →

WF-FJQPUZ1 Mar 2026

Austin council demands Waymo meeting after cars blocked first responders

Austin City Council member Zo Qadri and colleagues sent a letter to Waymo after a March 1 autonomous vehicle allegedly stopped on a street near a mass shooting, requiring an officer to move it. The city wants to discuss emergency-response procedures at a joint committee meeting on April 29. Waymo had not responded to the letter as of the interview, and the council member expressed frustration that the city lacks authority to regulate autonomous vehicles on its streets.

Company involved
Waymo
AI system involved
Waymo Driver

4 source articles · read the reporting →

Arity collected drivers' data via apps for insurance scores

Popular smartphone apps including Life360, MyRadar and GasBuddy reportedly shared users' location and motion data with Arity, an Allstate-owned company. Arity used the data to calculate driving scores that could be sold to car insurers to set rates. Users were said not to be clearly informed that their data would be used for insurance pricing. Life360 and Arity stated that users had to opt in and that no personally identifiable driving data was shared without consent.

Company involved
Arity
AI system involved
Arity IQ network

2 source articles · read the reporting →

WF-FPGDXK18 Mar 2021

Xpeng Motors Fined for Collecting Customer Facial Images Without Consent

Xpeng Motors was fined 100,000 yuan by Shanghai's market regulation authority for collecting 431,623 facial images of customers without consent. The company used surveillance cameras with facial recognition from a third-party supplier, Ulucu, to analyze customer traffic. Xpeng stated it removed the devices and deleted all data before the inspection, and that no data was leaked or misused.

Company involved
Xpeng Motors

4 source articles · read the reporting →

WF-ZU85ZD1 Mar 2023

Zoom quietly changes terms to permit AI training on user data

Zoom modified its Terms of Service in March to permit training its AI models on user audio, video, and chat content. Users are not given a real opt-out; when the AI features are enabled, participants are told they can only leave the meeting or agree. The company responded with a blog post and statement clarifying that it will not use content without consent, but critics argue the choice is not meaningful. The backlash raises concerns about privacy and trust.

Company involved
Zoom Video Communications, Inc.
AI system involved
Zoom IQ Meeting Summary and Zoom IQ Team Chat Compose

10 source articles · read the reporting →

WF-FUD9Y227 Dec 2024

Waymo robotaxi and Serve delivery robot collide in Los Angeles

On December 27, 2024, a Waymo robotaxi and a Serve Robotics sidewalk delivery robot collided at an intersection in West Hollywood, Los Angeles. The Waymo vehicle was making a right turn when the Serve bot, under remote supervision, moved into the turning lane. The Waymo Driver system classified the bot as an inanimate object and applied hard braking, but made contact at 4 mph. Neither vehicle was damaged, and both companies stated they are working to avoid similar incidents in the future.

Company involved
Waymo and Serve Robotics
AI system involved
Waymo Driver and Serve delivery robot

1 source article · read the reporting →

WF-EDM4F821 May 2024

Waymo recalls robotaxi software after crash into telephone pole

On May 21, 2024, a Waymo autonomous vehicle crashed into a telephone pole in Phoenix, Arizona, while driving to a passenger pickup location. The vehicle was damaged but no one was injured. Waymo issued a voluntary recall and updated the software and mapping for its entire fleet of 672 vehicles to correct an error that assigned a low damage score to the pole and to improve the map.

Company involved
Waymo
AI system involved
Waymo autonomous vehicle

6 source articles · read the reporting →

WF-HWCQXU16 Feb 2025

Waymo sued after robotaxi doors cyclist in San Francisco bike lane

Jenifer Hanki, 26, was cycling in a marked bike lane in San Francisco when a Waymo robotaxi pulled over and a passenger opened a door into her path, causing a collision. She alleges the vehicle's Safe Exit system failed to warn of her approach, and she suffered brain and spine injuries. Hanki has sued Waymo and Alphabet for negligence, battery, and emotional distress, and the case is pending in San Francisco County Superior Court. Waymo did not comment on the lawsuit but pointed to its overall safety record.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-QCC5R811 Aug 2023

Cruise driverless cars stall in San Francisco, blocking traffic after Outside Lands festival

As many as 10 Cruise autonomous vehicles became immobilized on Grant Avenue in North Beach on Friday night due to wireless connectivity issues caused by the Outside Lands music festival. The cars blocked traffic, and officials noted that emergency vehicles would not have been able to pass. Cruise apologised and said it is investigating solutions. The incident occurred a day after the California Public Utilities Commission approved expanded robotaxi operations in the city.

Company involved
Cruise
AI system involved
Cruise driverless cars

1 source article · read the reporting →

WF-RKD0W61 Mar 2017

Uber suspends autonomous tests after Arizona crash

Uber suspended its self-driving car tests in Arizona and paused operations in Pittsburgh after one of its autonomous Volvo SUVs was involved in a high-impact crash in Tempe, Arizona. The crash occurred when another vehicle failed to yield, causing the Uber car to flip on its side. No injuries were reported, and the Uber vehicle was not at fault. Uber is investigating the incident.

Company involved
Uber Technologies Inc.

8 source articles · read the reporting →

WF-QXCVQM20 Apr 2026

Waymo recalls 3,500 robotaxis after vehicle enters flooded Texas road

On April 20, 2026, an unoccupied Waymo robotaxi entered a flooded road in San Antonio, Texas, during severe weather. No injuries occurred, but the incident prompted Waymo to issue a voluntary recall of up to 3,791 vehicles due to software that could allow the cars to drive onto flooded roads. The National Highway Traffic Safety Administration published recall documents, and Waymo stated it is implementing additional software safeguards and has restricted operations in extreme weather. The fix is still under development.

Company involved
Waymo
AI system involved
Waymo autonomous driving system

4 source articles · read the reporting →

WF-EZHF3P3 Sep 2026

Armed teenagers were travelling in a Waymo robotaxi – the car stopped of its own accord and called the police…

The robotaxi stopped and contacted emergency services after detecting passengers with weapons, resulting in police detaining two minors.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-RZAFQ69 May 2026

Waymo rider trapped in robotaxi during vandalism attack in San Francisco

In May 2026, Sherman Watson was riding in a Waymo robotaxi in San Francisco when two men attacked the vehicle, smashing the windshield. The car stopped and remained stationary, trapping Watson inside for about 10 minutes while he feared for his life. Waymo's remote assistant called police but could not move the car. Watson later sought therapy and requested video footage from Waymo, which the company has not provided, citing the need for a police search warrant.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-TQUWY37 Jan 2026

Waymo passenger flees robotaxi stuck on Phoenix light rail tracks

A Waymo self-driving car mistakenly drove onto light rail tracks in Phoenix, forcing a passenger to flee the vehicle. The incident occurred near moving trains before the car continued along the tracks. Valley Metro confirmed it was notified and responded, and Waymo was contacted.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-UJHJW38 Dec 2025

Man gets stuck in trunk of Waymo robotaxi in Los Angeles

A man jumped into the open trunk of a Waymo robotaxi in Los Angeles and became trapped. The next passenger discovered him upon the vehicle's arrival, and police removed the man. Waymo acknowledged the incident was unacceptable and said it is implementing changes to prevent similar occurrences. The event was captured on video and shared widely on social media.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-UJYS3M1 Jun 2025

Hellobike self-driving car injures two pedestrians in Zhuzhou

In June 2025, a Hellobike autonomous taxi in Zhuzhou, Hunan, veered off course and struck two pedestrians crossing the road, causing serious injuries. The company suspended its autonomous driving operations in Zhuzhou and Liyang following the crash. Reports suggest the vehicle may have lacked sufficient underside sensors, leading to detection failures. The incident is believed to be the first publicly known injury-causing crash involving a robotaxi in China.

Company involved
哈啰
AI system involved
哈啰自动驾驶 Robotaxi

4 source articles · read the reporting →

WF-3PTUVG1 Mar 2022

Speedcam Anywhere developers face abuse from UK drivers after app launch

Speedcam Anywhere, an app that uses AI to estimate the speed of passing vehicles, was launched in March 2022. Its developers have received abusive emails from drivers and are now hiding their identities. Google and Apple have not approved the app for distribution, and the Home Office has not vetted it for speeding prosecutions.

AI system involved
Speedcam Anywhere

10 source articles · read the reporting →

San Francisco residents lose sleep over Waymo cars honking at night

Residents of San Francisco's South of Market neighbourhood report being repeatedly woken up by driverless Waymo vehicles honking at each other in a nearby parking lot, particularly around 4 a.m. The cars appear to honk while manoeuvring into spaces in between rides. Waymo says it has identified the cause and is working on a fix.

Company involved
Waymo

2 source articles · read the reporting →

WF-I2B6P131 Oct 2019

Guo Bing sues Hangzhou safari park over mandatory face-scans

Guo Bing, a legal academic, filed a lawsuit against a local safari park in Hangzhou after the park informed season-pass holders that admission would require a face-scan. He claimed the requirement violated his privacy. The lawsuit is the first of its kind in China and has generated significant public attention.

10 source articles · read the reporting →

WF-5IH5EH22 Oct 2019

Gradient app charges users unexpected subscription fees after free trial

The Gradient app, a celebrity lookalike app promoted by the Kardashians, charges users $19.99 per month after a three-day free trial without clear disclosure. Users complained on social media about unexpected credit card charges. The app's developer, Ticket to the Moon, has not addressed the billing complaints but denied collecting user data.

Company involved
Ticket to the Moon, Inc.
AI system involved
Gradient

9 source articles · read the reporting →

WF-9PEI6Z29 Aug 2019

Zao deepfake app sparks privacy and fraud fears in China

The Zao face-swapping app, developed by Momo, sparked privacy and fraud fears after its launch in China on 29 August 2019. The app's terms and conditions initially gave the developer permanent rights to use users' images, which experts said broke Chinese law. Momo subsequently apologized and deleted the controversial clause. Alipay assured users that deepfakes could not bypass its facial recognition payment system.

Company involved
Momo
AI system involved
Zao

10 source articles · read the reporting →

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