The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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92 incidents closest to “Lindsey Software” · matched on meaning · public reporting

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

WF-JWRXGY7 Jul 2020

Cense exposed 2.5 million records of auto accident victims online

On July 7, 2020, a security researcher discovered 2.5 million records containing personal and medical data of auto accident victims exposed online. The records, belonging to New York-based AI company Cense, included names, insurance policy numbers, claim numbers, and medical diagnosis notes. The data was labeled as staging data, possibly intended for temporary storage before being loaded into an AI system. After the researcher sent a responsible disclosure notice, Cense restricted public access to the database.

Company involved
Cense
AI system involved
Cense

5 source articles · read the reporting →

WF-YK9Q5P10 Feb 2020

Barclays pilot of Sapience monitoring software causes employee stress

Barclays introduced a pilot of employee monitoring software from Sapience in its product control department at Canary Wharf. The system monitors computer activity and admonishes staff if they are not deemed active enough, recording breaks as "unaccounted activity". Employees reported significant stress and worry about taking breaks. Barclays acknowledged the pilot and said it would listen to feedback.

Company involved
Barclays
AI system involved
Sapience employee monitoring software

10 source articles · read the reporting →

Wisconsin’s dropout prediction algorithm labels students high risk with racial bias

Wisconsin’s Dropout Early Warning System (DEWS) uses machine learning to predict middle school students' likelihood of graduating on time, relying on factors including race and income. The Markup found the algorithm frequently mislabels students, with a higher false alarm rate for Black and Hispanic students. The Wisconsin Department of Public Instruction has not informed schools of the racial disparities and continues to use the system.

Company involved
Wisconsin Department of Public Instruction
AI system involved
Dropout Early Warning System (DEWS)

10 source articles · read the reporting →

WF-DLCQWL4 Nov 2024

CanLII sues Caseway AI for scraping legal database

The Canadian Legal Information Institute (CanLII) has filed a lawsuit in British Columbia Supreme Court against Caseway AI, alleging that the company's AI chatbot scraped approximately 3.5 million records from CanLII's database in bulk, violating its terms of service and copyright. CanLII claims it adds value to public court records through hyperlinks and corrections, which it says constitute protected copyrighted work. Caseway AI argues the information is public and accessible elsewhere, and that it did not use CanLII's enhancements. The lawsuit was settled in March 2026, with terms undisclosed.

Company involved
Canadian Legal Information Institute (CanLII)
AI system involved
Caseway

5 source articles · read the reporting →

Wisconsin court used secret COMPAS algorithm to sentence Loomis to harsher term

In Loomis v. Wisconsin, a judge used a COMPAS risk score from Northpointe to sentence a defendant to a harsher punishment. The algorithm was kept secret as a trade secret, preventing the defendant from challenging its accuracy. The Wisconsin Supreme Court upheld the sentence, ruling that the score was only one part of the rationale. The case raises concerns about due process and the use of secret algorithms in criminal sentencing.

Company involved
State of Wisconsin
AI system involved
COMPAS

10 source articles · read the reporting →

WF-NC8W6123 Jun 2026

Landberg v City of New York (CA NY (2d)): AI-hallucinated content in court filing, Monetary Sanction

AI-generated fake legal citations were included in a court filing, resulting in monetary sanctions against the attorney and his law firm.

1 source article · read the reporting →

WF-AAQNX125 Sep 2026

Aguilar v. The Crawford Group, Inc. (D. Massachusetts): AI-hallucinated content in court filing, Adverse Costs Order; Pro hac vice status…

The AI generated fake legal citations that were included in a court filing, misleading the court and opposing counsel.

Company involved
Lindemann Law Firm

1 source article · read the reporting →

WF-4CX7P128 Mar 2023

Levi's faces backlash over plan to use AI-generated models for diversity

Levi's announced a partnership with Lalaland.ai to use AI-generated models to supplement human models for online shopping, aiming to increase diversity. Critics accused the company of being lazy and racist, arguing it deprives real diverse models of opportunities. Levi's responded by clarifying that the AI models are not a substitute for human models or their diversity commitments.

Company involved
Levi Strauss & Co
AI system involved
Lalaland.ai

10 source articles · read the reporting →

WF-VR6R0O1 Aug 2019

LoanDepot algorithm denied mortgage to Black couple in Charlotte

In August 2019, Crystal Marie and Eskias McDaniels, a Black couple, were denied a mortgage for a house in Charlotte, North Carolina, by loanDepot's automated underwriting algorithm. The algorithm rejected the application because Crystal Marie was a contractor, not a full-time employee, despite her high credit score and income. After the couple enlisted their real estate agent and employer to intervene, the lender reversed the decision and cleared them to close. The couple alleged that race played a role in the denial, which loanDepot denied.

Company involved
loanDepot
AI system involved
Classic FICO and Fannie Mae/Freddie Mac automated underwriting software

10 source articles · read the reporting →

WF-YWUJN81 Oct 2024

Company fires HR team after ATS auto-rejects manager's CV due to filtering error

A company's applicant tracking system (ATS) auto-rejected qualified candidates' resumes for three months because it was filtering for the outdated framework AngularJS instead of the required Angular framework. The manager discovered the flaw by submitting his own CV under a pseudonym and found it was rejected within seconds. After the manager reported the issue to upper management, the company investigated and dismissed half of its HR team. No legal action or regulatory involvement is reported.

4 source articles · read the reporting →

WF-OGHTXE1 Jun 2025

Intellexa Predator spyware used to surveil human rights lawyer in Pakistan

In summer 2025, a human rights lawyer from Pakistan's Balochistan province was targeted via WhatsApp with Intellexa's Predator spyware, according to Amnesty International's Security Lab. The attack is part of a broader pattern of unlawful surveillance of activists, journalists and human rights defenders. The Intellexa Leaks investigation exposed internal operations of the spyware company, raising concerns about human rights due diligence.

AI system involved
Predator spyware

10 source articles · read the reporting →

WF-U4WH351 Jun 2020

ScaleFactor reportedly failed to deliver promised automated bookkeeping software

ScaleFactor, an Austin-based startup, is reported to have failed to deliver the automated, real-time bookkeeping tools it promised customers, instead relying on human bookkeepers and a Filipino contract accounting firm. The company told Forbes in June that it was shutting down, initially blaming the pandemic, but Forbes later reported that its problems predated Covid-19. Investors reportedly came to see the company as more of a services business than a software platform, and pulled funding after a pivot to a marketplace model. No legal or regulatory action is reported.

Company involved
ScaleFactor

10 source articles · read the reporting →

ElevenLabs AI voice generation used in Russian influence operation targeting Europe

The article reports that a Russian influence campaign, dubbed "Operation Undercut," very likely used ElevenLabs' AI voice generation technology to create realistic voiceovers for fake news videos. The videos targeted European audiences to undermine support for Ukraine. Recorded Future's researchers used ElevenLabs' own AI Speech Classifier to detect the AI-generated audio. The campaign was attributed to the Russia-based Social Design Agency, which the U.S. government sanctioned. The overall impact on public opinion was minimal.

Company involved
Social Design Agency
AI system involved
ElevenLabs AI voice generation

7 source articles · read the reporting →

WF-AJLVH75 Aug 2026

Southland Homes & Real Estate and Investment, LLC v. Lam (SC California): AI-hallucinated content in court filing, Monetary Sanctions; Bar…

The AI system generated legal briefs containing fabricated case citations, which were filed in court, affecting the court and the opposing party.

1 source article · read the reporting →

LINAGORA closes Lucie 7B after user mockery

LINAGORA, a French open-source software company, launched a beta version of its large language model Lucie 7B. The model was intended to be a transparent and ethical alternative to big tech AI. However, after users tested it and highlighted its shortcomings, the model was mocked online. LINAGORA subsequently closed the platform to address the issues and collect more data.

Company involved
LINAGORA
AI system involved
Lucie 7B

6 source articles · read the reporting →

WF-L8981D29 Jan 2025

DeepSeek exposed user data via open ClickHouse database

Cloud security firm Wiz discovered a ClickHouse database belonging to DeepSeek that was open to the internet without authentication, containing over a million lines of logs with chat histories, secret keys and backend details. Wiz disclosed the breach to DeepSeek, which promptly locked down the database. The incident highlights security risks in rapidly deploying AI services.

Company involved
DeepSeek
AI system involved
DeepSeek-R1

5 source articles · read the reporting →

WF-G1A5LS1 Nov 2023

ETH Zurich study shows LLMs can infer Reddit users' personal data

Researchers at ETH Zurich conducted a study where nine large language models, including GPT-4, analysed Reddit users' posts and inferred personal attributes such as age, location, gender, and income with up to 85% accuracy. The study randomly selected 520 users and found that GPT-4 was most accurate, while LlaMA-2-7b was least. The researchers warn that people unknowingly reveal personal information online that LLMs can exploit.

Company involved
ETH Zurich
AI system involved
GPT-4, LlaMA-2-7b

4 source articles · read the reporting →

WF-2ABL3N30 Nov 2023

Bavarian police test Palantir data mining with real personal data

The Bavarian State Criminal Police Office (LKA) has been testing Palantir's data mining software, called VeRa, with real personal data for months. The Bavarian data protection commissioner only learned of the test through a media inquiry and has announced a review. The Interior Ministry claims the test is lawful under current law, but critics argue a legal basis is missing.

Company involved
Bayerisches Landeskriminalamt
AI system involved
VeRa

7 source articles · read the reporting →

Leonardo AI misused to create nonconsensual explicit images of celebrities

Leonardo AI, an AI image-generating platform backed by Samsung, has been misused to create nonconsensual explicit images of celebrities. The platform allows users to generate images using user-generated Stable Diffusion models. Users bypassed ethical guardrails by misspelling celebrity names and using sexually suggestive terms. The misuse was reported by 404 Media.

Company involved
Leonardo AI
AI system involved
Leonardo AI

5 source articles · read the reporting →

WF-0YQPL21 Jan 2019

iBorderCtrl lie detector falsely flagged honest reporter as liar

A journalist testing Europe's iBorderCtrl virtual policeman at the Serbian-Hungarian border gave honest answers but was deemed a liar by the system, scoring 48 out of 100 with four false answers flagged. The Hungarian policeman said the result suggested further checks, though none were carried out. The reporter only learned of the result after filing a data access request under European privacy laws. Experts and transparency activists have criticised the technology as pseudoscientific and potentially discriminatory.

Company involved
iBorderCtrl consortium
AI system involved
Silent Talker / iBorderCtrl virtual policeman

10 source articles · read the reporting →

WF-X0LJEA1 Jan 2020

Voice actors sue LOVO over alleged theft of voices for AI training

Voice actors Paul Skye Lehrman and Linnea Sage filed a proposed class action against AI startup LOVO, alleging the company misappropriated their voices to train its text-to-speech system Genny. The actors claim they were hired on Fiverr under the pretence of academic research but later discovered their voices were used commercially without consent. Lehrman reports a 50% decline in work and loss of control over how his voice is used. The lawsuit, filed in New York federal court, seeks to represent other affected voiceover artists and obtain a court order blocking the practice.

Company involved
LOVO
AI system involved
Genny

6 source articles · read the reporting →

WF-RX9YRU9 Jul 2024

Lattice cancels plan to give AI digital workers employee records after backlash

Lattice, an HR software company, announced on July 9th that it would give AI digital workers official employee records. After strong backlash from HR professionals and others on LinkedIn, the company canceled the feature on July 12th, stating it 'will not further pursue digital workers in the product.' The feature was intended to manage AI bots such as Devin and Piper, but the company reversed course.

Company involved
Lattice
AI system involved
Lattice

6 source articles · read the reporting →

WF-3NRNF21 Oct 2023

Meta's AI sticker tool generates lewd, rude, and nude images

Meta's new AI-generated sticker feature on Facebook Messenger allowed users to create inappropriate images, including child soldiers, nude politicians, and sexualised characters. The tool, powered by Meta's Llama 2 model, was found to have insufficient content filters, enabling users to bypass restrictions with typos. Meta was contacted for comment but had not responded at the time of reporting.

Company involved
Meta
AI system involved
AI-generated sticker tool

1 source article · read the reporting →

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