Zhihu denies using behaviour perception system to monitor employees
Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.
- Company involved
- Zhihu
- AI system involved
- Behaviour perception system
4 source articles · read the reporting →
Post Office Horizon scandal falsely accused subpostmasters of theft
The Post Office's Horizon IT system, supplied by Fujitsu, falsely reported financial shortfalls at many branches across England and Wales. Subpostmasters like Pete Murray were wrongly accused of theft and prosecuted, leading to loss of livelihood, reputational damage, and in some cases suicide. A group litigation, Bates v Post Office, settled, but many victims are still seeking compensation and justice. The scandal remains under investigation by the Post Office Horizon IT Inquiry.
- Company involved
- Post Office
- AI system involved
- Horizon
10 source articles · read the reporting →
Prisma Labs wins arbitration in Lensa biometric privacy lawsuit
Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.
- Company involved
- Prisma Labs Inc.
- AI system involved
- Lensa AI
8 source articles · read the reporting →
Paraná schools use European facial recognition to mark attendance, risking welfare for false absences
Since 2023, the Paraná state education department in Brazil has deployed facial recognition software from Slovak company Innovatrics in over 1,700 schools to automate attendance for nearly one million children. The system has made errors, marking present students as absent. Because attendance records generated by the algorithm affect eligibility for the Bolsa Família welfare program, false absences could threaten families' benefits. In April 2025, the state's public prosecutor filed a legal challenge alleging the system violates Brazilian law; the case is pending.
- Company involved
- Paraná state education department (Secretaria da Educação do Paraná)
- AI system involved
- LRCO Paraná
8 source articles · read the reporting →
Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
- Company involved
- Patagonia
- AI system involved
- Talkdesk
1 source article · read the reporting →
McDonald's Sued for Using AI to Manipulate Menu Prices
تُقاضى شركة ماكدونالدز لاستخدامها الذكاء الاصطناعي للتلاعب بأسعار قوائم الطعام. - Vietnam.vn
McDonald's is facing a class-action lawsuit in the US alleging it used an AI-powered pricing system to coordinate menu prices across franchises, potentially violating antitrust laws. The company denies the claims, stating that franchisees still determine their own prices and that the tools are common in the industry.
- Company involved
- McDonald's
1 source article · read the reporting →
Wingstop class action alleges company captured, stored customer voiceprints from phone orders - Top Class Actions
The system collected and stored voiceprints of customers placing phone orders without their consent.
- Company involved
- Wingstop
- AI system involved
- ConverseNow
1 source article · read the reporting →
Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
- Company involved
- Talkdesk Inc.
- AI system involved
- CX Cloud
1 source article · read the reporting →
PIZZA PRIVACY PROBLEM: Domino’s Hit with Class Action Over Alleged AI Wiretapping - natlawreview.com
The AI voice assistant processed customer orders and recorded conversations without consent.
- Company involved
- Domino's Pizza, Inc.
- AI system involved
- ConverseNow Voice AI
1 source article · read the reporting →
