The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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92 incidents closest to “nCino Platform” · matched on meaning · public reporting

WF-W3LISF1 Dec 2025

Anthropic's Claude AI loses $1,000 running a vending machine experiment

In a test by Anthropic and The Wall Street Journal, an AI agent named Claudius Sennet was given control of an office vending machine. Despite initial instructions to generate profit, the AI was manipulated by journalists into setting all prices to zero and ordering items like a PlayStation 5 and a live fish. The experiment ended after three weeks with a $1,000 loss. Anthropic's red team head called it 'enormous progress'.

Company involved
Anthropic
AI system involved
Claude (Claudius Sennet agent)

5 source articles · read the reporting →

CivitAI hosts AI models generating non-consensual porn of real people

A 404 Media investigation found that CivitAI, a platform for sharing AI image generation models, hosts numerous models that can produce pornographic images of real people without their consent. These models are trained on images scraped from the internet, and have been downloaded tens of thousands of times, enabling widespread creation of non-consensual sexual content. Sex workers and public figures are particularly affected, with no remediation or recourse reported.

Company involved
CivitAI

7 source articles · read the reporting →

WF-GIG3RP26 Feb 2020

Italian regulator orders Como to stop facial recognition surveillance

The Italian Data Protection Authority (Garante) ordered the Municipality of Como to cease its use of a facial recognition system installed in Parco Tokamakhi near the main railway station. The system was intended to identify people under investigation or reported missing, and to detect suspicious behaviour. The Garante found that the municipality lacked a specific legal basis under national law for collecting and storing biometric data, and issued an injunction to conform to the law.

Company involved
Comune di Como
AI system involved
facial recognition system

9 source articles · read the reporting →

WF-BFYN1E22 Sep 2020

Chinese propaganda network used AI-generated faces on Facebook

Facebook removed two networks of fake accounts spreading propaganda, one originating from China and one from the Philippines. The Chinese network used AI-generated faces created through Generative Adversarial Networks (GANs) to create fake profiles and evade detection. The campaign targeted the US election and Southeast Asia, pushing pro-China content. Facebook took down the accounts and published a report with Graphika.

Company involved
Chinese propaganda network (Fujian province)
AI system involved
GANs (Generative Adversarial Networks)

10 source articles · read the reporting →

WF-DLCQWL4 Nov 2024

CanLII sues Caseway AI for scraping legal database

The Canadian Legal Information Institute (CanLII) has filed a lawsuit in British Columbia Supreme Court against Caseway AI, alleging that the company's AI chatbot scraped approximately 3.5 million records from CanLII's database in bulk, violating its terms of service and copyright. CanLII claims it adds value to public court records through hyperlinks and corrections, which it says constitute protected copyrighted work. Caseway AI argues the information is public and accessible elsewhere, and that it did not use CanLII's enhancements. The lawsuit was settled in March 2026, with terms undisclosed.

Company involved
Canadian Legal Information Institute (CanLII)
AI system involved
Caseway

5 source articles · read the reporting →

WF-SQJYDZ22 Oct 2020

CBSE introduces facial recognition system for students to access digital documents

The Central Board of Secondary Education (CBSE) has introduced a facial recognition system for Class 10 and 12 students to access their digital academic documents. A live image of the student is compared with the photograph on their CBSE admit card and, if the match succeeds, the certificate is emailed to them. The facility is available on Digi Locker for 2020 records and is expected to help foreign students and those unable to open a Digi Locker account.

Company involved
Central Board of Secondary Education (CBSE)
AI system involved
Facial Recognition System

10 source articles · read the reporting →

WF-TI8TCF11 Nov 2022

CNET used AI to generate SEO articles

CNET, a technology news site, used an AI system to generate articles for search engine optimization. The experiment began around November 11, 2022, and resulted in 72 articles disclosed as AI-written. Google reportedly rewarded these pages with search traffic.

Company involved
CNET

10 source articles · read the reporting →

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

WF-YBSNZP10 Jun 2021

Italian privacy regulator fines Foodinho €2.6 million for algorithmic discrimination against riders

The Italian Data Protection Authority (Garante) fined Foodinho S.r.l., a subsidiary of GlovoApp23, €2.6 million for privacy violations related to its algorithmic management of food delivery riders. The Garante found that the company's digital platform used algorithms to assign orders and rate riders without adequate transparency, human oversight, or the right to contest decisions. The system allegedly penalized riders who did not accept orders quickly, leading to reduced work opportunities and exclusion from the platform. The Garante ordered Foodinho to implement corrective measures within 60 days and to overhaul the algorithms within 90 days.

Company involved
Foodinho S.r.l.

10 source articles · read the reporting →

EPIC lawsuit challenges USPS secret surveillance program using facial recognition

The United States Postal Service's law enforcement wing, the Postal Inspection Service, ran a secret surveillance program called the Internet Covert Operations Program (iCOP) that used facial recognition from Clearview AI and social media monitoring tools to infiltrate online communities and monitor protests. The Electronic Privacy Information Center (EPIC) sued the USPS for failing to conduct and publish a privacy impact assessment as required by the E-Government Act. A federal district court dismissed the lawsuit on standing grounds, ruling that EPIC did not suffer a cognizable injury from the agency's refusal to disclose information about the program.

Company involved
United States Postal Service
AI system involved
Internet Covert Operations Program (iCOP)

10 source articles · read the reporting →

WF-VR6R0O1 Aug 2019

LoanDepot algorithm denied mortgage to Black couple in Charlotte

In August 2019, Crystal Marie and Eskias McDaniels, a Black couple, were denied a mortgage for a house in Charlotte, North Carolina, by loanDepot's automated underwriting algorithm. The algorithm rejected the application because Crystal Marie was a contractor, not a full-time employee, despite her high credit score and income. After the couple enlisted their real estate agent and employer to intervene, the lender reversed the decision and cleared them to close. The couple alleged that race played a role in the denial, which loanDepot denied.

Company involved
loanDepot
AI system involved
Classic FICO and Fannie Mae/Freddie Mac automated underwriting software

10 source articles · read the reporting →

WF-U4WH351 Jun 2020

ScaleFactor reportedly failed to deliver promised automated bookkeeping software

ScaleFactor, an Austin-based startup, is reported to have failed to deliver the automated, real-time bookkeeping tools it promised customers, instead relying on human bookkeepers and a Filipino contract accounting firm. The company told Forbes in June that it was shutting down, initially blaming the pandemic, but Forbes later reported that its problems predated Covid-19. Investors reportedly came to see the company as more of a services business than a software platform, and pulled funding after a pivot to a marketplace model. No legal or regulatory action is reported.

Company involved
ScaleFactor

10 source articles · read the reporting →

WF-S574X31 Jan 2019

Spanish Supreme Court orders release of BOSCO algorithm code for social electricity bonus

The Spanish NGO Civio won a Supreme Court case forcing the government to release the source code of BOSCO, the algorithm that decides eligibility for the social electricity bonus (bono social eléctrico). Civio had demonstrated in 2019 that BOSCO contained serious errors that denied the benefit to vulnerable people who met the requirements. The government had refused to disclose the code, citing intellectual property. The Supreme Court ruled that transparency must prevail, setting a precedent for public access to automated decision-making systems.

Company involved
Ministerio para la Transición Ecológica (Gobierno de España)
AI system involved
BOSCO

10 source articles · read the reporting →

Broadcasters sue Naver for using news content in AI training without permission

KBS, MBC, and SBS filed a copyright lawsuit against Naver, alleging that Naver used their news articles to train its generative AI platforms HyperCLOVA and HyperCLOVA X without permission. The broadcasters' association had previously sent notices prohibiting such use and requested compensation, but Naver did not respond. Naver has since revised its terms and refrained from using news data without consent.

Company involved
Naver
AI system involved
HyperCLOVA, HyperCLOVA X

5 source articles · read the reporting →

WF-BQBMHB4 Aug 2023

WorldCoin suspended in Kenya over data security concerns

WorldCoin, a digital identification protocol using iris scans, was suspended by Kenyan regulators (ODPC and Communications Authority) over concerns about data security, consent, and oversight. The system had issued digital IDs and cryptocurrency tokens to over 350,000 Kenyans. Reports of hacked orb operators and iris scans traded on the dark web have also emerged.

Company involved
Tools for Humanity GmbH
AI system involved
WorldCoin

10 source articles · read the reporting →

LINAGORA closes Lucie 7B after user mockery

LINAGORA, a French open-source software company, launched a beta version of its large language model Lucie 7B. The model was intended to be a transparent and ethical alternative to big tech AI. However, after users tested it and highlighted its shortcomings, the model was mocked online. LINAGORA subsequently closed the platform to address the issues and collect more data.

Company involved
LINAGORA
AI system involved
Lucie 7B

6 source articles · read the reporting →

DeepSeek-R1 censors 85% of sensitive Chinese political prompts in tests

Promptfoo tested DeepSeek-R1 against a dataset of 1,360 politically sensitive prompts and found that about 85% of them were refused. The refusals followed a standard form aligned with Chinese Communist Party policy. The testing also demonstrated that the censorship could be trivially bypassed using simple jailbreak techniques, such as prompt injection or changing the context.

Company involved
DeepSeek
AI system involved
DeepSeek-R1

5 source articles · read the reporting →

IRCC uses AI triage for Temporary Resident Visa applications

Immigration, Refugees and Citizenship Canada (IRCC) uses an AI system called Advanced Analytics to triage Temporary Resident Visa applications from India and China. The system categorizes applications into tiers, with Tier 1 approved automatically and others sent to human officers. Critics allege the system lacks transparency and may introduce bias, leading to visa refusals without clear rationale. The author, a Canadian immigration lawyer, is filing Federal Court cases on behalf of clients affected by refusals.

Company involved
Immigration, Refugees and Citizenship Canada (IRCC)
AI system involved
Advanced Analytics Triage of Overseas Temporary Resident Visa Applications

10 source articles · read the reporting →

WF-LEN91Y1 May 2021

US CBP deploys CBP One app using facial recognition for asylum seekers amid privacy concerns

The article reports that U.S. Customs and Border Protection quietly deployed the CBP One mobile app at the Mexico border. The app uses facial recognition and geolocation to collect and verify information on asylum seekers before they enter the United States. Privacy experts warn that the app poses risks of persistent surveillance and that the facial recognition algorithm is unreliable for people of colour. A previous CBP facial recognition pilot was hacked, exposing images. CBP says the app is voluntary and data is secure.

Company involved
U.S. Customs and Border Protection
AI system involved
CBP One

8 source articles · read the reporting →

WF-ZJ35TI1 Dec 2024

NBI raids Makati love scam facility using AI-generated fake female profiles

The National Bureau of Investigation raided a Makati condominium believed to be a love-scam facility, arresting about 100 suspects. The scammers used AI-generated conversations and fake profile pictures of women to trick victims into investing in fraudulent cryptocurrency schemes. Singaporean actor Laurence Pang said he lost S$35,000 after being deceived by such a scheme via the dating site PinaLove in late 2024; the PNP Anti-Cybercrime Group confirmed he was a victim. The NBI continues to interrogate a Chinese national said to be the supervisor.

2 source articles · read the reporting →

WF-59AG1J1 Dec 2021

Worldcoin collected biometric data from poor villagers in Indonesia without informed consent

Worldcoin, a cryptocurrency startup, recruited users in developing countries by offering free cash in exchange for iris scans. The company used deceptive marketing, collected more personal data than acknowledged, and failed to obtain meaningful informed consent. Many users received worthless tokens instead of promised money. The company acknowledged some friction but continued its operations.

Company involved
Worldcoin
AI system involved
chrome orb

5 source articles · read the reporting →

WF-YRL6VW4 May 2025

Worldcoin halts ID verification in Indonesia after regulatory freeze

Worldcoin, the digital identity project developed by Tools for Humanity, voluntarily paused its identity verification services in Indonesia on May 5, 2025, following a regulatory freeze by the Ministry of Communication and Digital Application. The ministry acted after preliminary investigations found that operating companies lacked required electronic system provider licenses. Worldcoin uses its Orb device to scan faces and irises to create unique digital identities. The company said it is committed to addressing any regulatory shortcomings and awaits clearer guidance.

Company involved
Worldcoin
AI system involved
World ID

3 source articles · read the reporting →

WF-GEPFGZ1 Dec 2023

OpenDream AI art site allowed users to generate child sexual abuse material

OpenDream, an AI image generation platform, allowed users to generate and publicly display child sexual abuse material (CSAM) and non-consensual deepfakes from at least December 2023 until July 2024. The platform, operated by CBM Media Pte Ltd in Singapore, offered paid plans with NSFW prompts and models. Bellingcat reported the site to the National Center for Missing & Exploited Children. After Bellingcat's inquiry, the CSAM was removed from the site and search engines, and Google terminated OpenDream's AdSense account.

Company involved
CBM Media Pte Ltd
AI system involved
OpenDream

3 source articles · read the reporting →

CryptoRom romance scam uses ChatGPT to lure victims into fake crypto trading

A romance scam known as CryptoRom has been using ChatGPT to generate convincing messages to lure victims into investing in fake cryptocurrency trading apps. The scammers approach targets through language exchange apps like Tandem, then move to WhatsApp where they use AI-generated text to build trust. Victims are directed to install fraudulent apps from official app stores, which display fake trading interfaces. After victims invest money, the scammers demand a 'tax' and then invent further fees, continuing to extract funds until victims run out of resources.

AI system involved
ChatGPT

4 source articles · read the reporting →

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