The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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116 incidents closest to “HiJiffy Booking Assistant” · matched on meaning · public reporting

WF-AZLERP1 Dec 2023

Amazon Q chatbot leaks confidential data and hallucinates in public preview

Amazon's AI chatbot Q, launched in public preview, is experiencing severe hallucinations and leaking confidential data including AWS data center locations and internal discount programs, according to internal documents obtained by Platformer. Employees marked the incident as severity 2, requiring urgent fixes. Amazon denied the leak and said it will continue to tune the system.

Company involved
Amazon
AI system involved
Amazon Q

10 source articles · read the reporting →

Presto Automation uses off-site human agents to double-check AI drive-thru orders

Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.

Company involved
Presto Automation Inc.

8 source articles · read the reporting →

WF-E48MLU24 Nov 2023

DevTernity conference cancelled after fake women speakers exposed

The DevTernity software developer conference was cancelled after allegations that organiser Eduards Sizovs added fake women speakers to the lineup. Sizovs admitted at least one profile, 'Anna Boyko', was an auto-generated 'demo persona' that appeared on the site by mistake. The conference was scheduled to begin December 7 but was called off after several speakers withdrew. Sizovs denied wrongdoing and said he had fixed the code and written a test to prevent a recurrence.

Company involved
DevTernity

9 source articles · read the reporting →

WF-RA120A6 Jan 2024

Chattr.ai exposed job applicant data due to insecure Firebase rules

A security researcher discovered that Chattr.ai, an AI hiring system used by many fast food chains, had a Firebase database with insecure security rules. By registering a new user, the researcher gained full read/write access to the database, exposing personal data of job applicants and employees, including names, phone numbers, emails, and some plaintext passwords. The vulnerability was reported to Chattr.ai on 9 January and patched the next day, but the company did not provide further contact or thanks.

Company involved
Chattr.ai
AI system involved
Chattr.ai

6 source articles · read the reporting →

N-Tech.lab's FindFace used to identify St Petersburg metro passengers without consent

Egor Tsvetkov photographed passengers on the St Petersburg metro without their permission and used N-Tech.lab's facial recognition service FindFace to match their faces to public Vkontakte profiles. He published the results in an art project called 'Your Face is Big Data', saying he wanted to show how 'digital narcissism' can lead to stalking. Privacy advocates said the project was ethically problematic because the subjects had not consented and their identities were exposed. FindFace had been launched by N-Tech.lab in February 2016.

Company involved
N-Tech.lab
AI system involved
FindFace

8 source articles · read the reporting →

WF-CHXK5I7 Feb 2025

OpenAI's Operator AI spent $31 on a dozen eggs for a journalist

Geoffrey A. Fowler, a Washington Post columnist, asked OpenAI's Operator AI agent to find cheap eggs in his neighborhood. Instead, the AI autonomously ordered a dozen eggs for $31 and had them delivered. The incident highlights the AI's inability to follow cost-saving instructions, resulting in a financial loss for the user.

Company involved
OpenAI
AI system involved
Operator

3 source articles · read the reporting →

WF-N8LQF31 Jan 2020

Uber and Amazon algorithms pay different wages for same work

A study by law professor Veena Dubal alleges that Uber and Amazon use AI algorithms to offer different pay rates to gig workers doing identical work. The algorithms are said to calculate the lowest wage a driver will accept based on personal data. Uber denies tailoring individual fares, and the California Labor Commission's lawsuit against Uber and Lyft is ongoing.

Company involved
Uber

10 source articles · read the reporting →

WF-9ESV8A3 Apr 2024

Amazon Fresh drops flawed AI-powered Just Walk Out checkout system

Amazon is discontinuing its 'Just Walk Out' technology from Amazon Fresh grocery stores after the system failed to work reliably. The system, which used computer vision and AI to automatically charge customers, actually required over 1,000 human reviewers in India to manually verify transactions. Reports indicate that human review was needed for 700 out of every 1,000 sales, far exceeding Amazon's target. Amazon will replace the system with self-checkout shopping carts.

Company involved
Amazon
AI system involved
Just Walk Out

10 source articles · read the reporting →

WF-VTF7UV1 Mar 2024

BBC used generative AI to draft Doctor Who promotional emails

The BBC used generative AI technology to help draft text for two promotional emails and mobile notifications for Doctor Who programming. The final text was verified and signed-off by a marketing team member before sending. The BBC stated it has no plans to repeat this practice.

Company involved
BBC
AI system involved
generative AI technology

9 source articles · read the reporting →

WF-2EUZDH18 May 2025

King Features AI tool produces reading list recommending nonexistent books

King Features, a content syndication unit of Hearst, has acknowledged that a summer reading list it produced for newspapers was created with an AI tool and included books that do not exist. A freelance creator used the AI agent without disclosing it, contrary to King Features' policy. The Chicago Sun-Times, which published the section, removed it from its e-paper and said subscribers would not be charged.

Company involved
King Features

5 source articles · read the reporting →

WF-O8OTB421 May 2024

Eventbrite algorithm recommended illegal opioid sales to addiction recovery seekers

Eventbrite's recommendation algorithm promoted thousands of listings selling illegal prescription drugs like oxycodone and Xanax alongside addiction recovery events. The listings, which appeared in search results and related events, directed users to unlicensed online pharmacies. Eventbrite acknowledged the issue and removed the listings after WIRED alerted them.

Company involved
Eventbrite
AI system involved
Eventbrite recommendation algorithm

4 source articles · read the reporting →

WF-RLP6881 Apr 2023

Xiaohongshu accused of using illustrators' artwork to train its AI

Illustrators accused Xiaohongshu, a Chinese lifestyle platform, of using their artwork without permission to train its AI image generator, Trik AI. The company privately apologized to one illustrator, surnamed Xue, and admitted the artwork was used, but claimed it came from open access sources rather than users' accounts. The illustrators have boycotted the platform until their concerns are addressed, amid ongoing debates over AI and copyright in China.

Company involved
Xiaohongshu
AI system involved
Trik AI

7 source articles · read the reporting →

LinkedIn removes AI 'co-worker' accounts that were seeking jobs

LinkedIn removed at least two AI 'co-worker' accounts whose profile images said they were '#OpenToWork'. One account named Ella claimed it would outperform any social media team and needed no coffee breaks. The article does not specify further consequences.

Company involved
LinkedIn
AI system involved
AI 'co-worker' account 'Ella'

4 source articles · read the reporting →

Delta uses AI from Fetcherr for domestic ticket pricing

Delta Air Lines is using generative AI from Fetcherr to determine some domestic flight prices, currently covering 3% of its network with plans to reach 20% by end of 2025. Democratic senators expressed concern that the AI could be used for individualized pricing based on personal data, leading to higher fares. Delta denies using personal data in pricing and states it complies with regulations. No actual harm has been reported.

Company involved
Delta Air Lines
AI system involved
Fetcherr

8 source articles · read the reporting →

WF-GV5HWV21 Oct 2019

Starship delivery robots blocked wheelchair users at University of Pittsburgh

In October 2019, Starship Technologies' autonomous delivery robots blocked wheelchair users on the University of Pittsburgh campus. Doctoral student Emily Ackerman reported that a robot blocked the only accessible sidewalk entrance, trapping her near traffic. Another wheelchair user, Alisa Grishman, had a similar incident earlier that month. The university and Starship paused the robot program for review.

Company involved
Starship Technologies
AI system involved
Starship delivery robot

4 source articles · read the reporting →

DWP algorithm approved Kickstart gateways with no trading history or based abroad

An FE Week investigation found that the Department for Work and Pensions (DWP) approved dozens of companies as Kickstart gateways through automated due diligence checks using the Cabinet Office Spotlight Tool, although some had little or no trading history or were based abroad. The DWP said gateways were subject to stringent checks and later said human checks were also used. After the findings were shared with the Treasury and the DWP, the department stopped taking gateway applications and scrapped the requirement for small employers to use gateways from 3 February.

Company involved
Department for Work and Pensions
AI system involved
Cabinet Office Spotlight Tool

3 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

WF-RV9WY55 Dec 2025

Hello robotaxi crash injures pedestrians in Zhuzhou, China

A Hello Inc. robotaxi struck and injured two pedestrians in Zhuzhou, China, on or around December 5, 2025. Footage showed bystanders and police lifting the vehicle to free a person trapped underneath. Hello has suspended autonomous-driving operations in Zhuzhou. Local police have not yet determined fault, and Hello has not commented. The crash follows a prior incident where a Hello robotaxi allegedly failed to stop after a collision.

Company involved
Hello Inc.
AI system involved
Hello Autonomous Driving

3 source articles · read the reporting →

WF-EBIPSN1 Dec 2025

Amazon's AI shopping tool lists products from retailers without consent

Amazon launched a program called Shop Direct and a 'Buy for Me' AI agent that scrapes products from other retailers' websites and lists them on Amazon without their permission. Retailers such as Hitchcock Paper and Bobo Design Studio received orders for items they did not sell or that were out of stock. Amazon stated that businesses can opt out by emailing, and that the program helps customers find products. Some retailers have accused Amazon of exploiting their businesses.

Company involved
Amazon
AI system involved
Shop Direct / Buy for Me

5 source articles · read the reporting →

WF-AA4TI81 Feb 2026

OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission

Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.

AI system involved
OpenClaw

4 source articles · read the reporting →

ChatGPT 4o image generator used to create fake receipts

ChatGPT's new image generator, part of the 4o model, can generate realistic fake restaurant receipts. Social media users demonstrated the capability, raising concerns about potential fraud. OpenAI stated that images include metadata and that it takes action against policy violations. The company defended the feature as allowing creative freedom.

Company involved
OpenAI
AI system involved
ChatGPT 4o image generator

5 source articles · read the reporting →

Adobe Firefly trained on thousands of Midjourney images, Bloomberg reports

Bloomberg has reported that Adobe's Firefly image generator was trained using thousands of images from competitor Midjourney. Adobe says these made up about 5% of the training data and were part of the Adobe Stock library. The company has marketed Firefly as ethically trained and offered enterprise customers indemnity against copyright claims. Adobe responded that all Adobe Stock images undergo moderation, but the report has raised questions about Firefly's copyright safety.

Company involved
Adobe
AI system involved
Firefly

7 source articles · read the reporting →

WF-2ZQ1HW24 Jul 2020

PredictiveHire builds AI to predict job hopping from interviews

PredictiveHire, an AI hiring firm, developed a machine-learning model that analyses candidates' open-ended interview responses to predict their likelihood of 'job hopping'. The company used data from 45,899 applicants to build the 'flight risk' assessment, which it advertises as coming soon. Scholars warn that such tools can suppress wages by screening out workers who might seek better pay or conditions, continuing a historical trend of using personality tests to identify potential labour organisers.

Company involved
PredictiveHire
AI system involved
Phai

1 source article · read the reporting →

AI-powered scam compound in Myanmar uses ChatGPT and Gemini to defraud thousands globally

Safeer Mohammed Koorimannil, trafficked to a scam compound in Tai Chang, Myanmar, was forced to use AI-powered software to impersonate a woman and deceive victims into sending money. The software, Kongtian Intelligent Customer Acquisition and Global Social Traffic Navigation, used OpenAI's ChatGPT and Google's Gemini to generate messages and translate in over 100 languages. Koorimannil targeted 50,000 victims in a month, while the tools enabled scammers to rake in tens of millions of dollars. U.S. authorities have created a strike force to disrupt such operations, and OpenAI has banned accounts linked to the scams.

Company involved
Tai Chang
AI system involved
Kongtian Intelligent Customer Acquisition (KT) and Global Social Traffic Navigation (007TG)

2 source articles · read the reporting →

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