The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

116 incidents closest to “Mews RMS” · matched on meaning · public reporting

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

WF-ASJEKJ1 Jan 2021

GSMA fined €200,000 for facial recognition privacy violation at MWC

In 2021, Dr Anastasia Dedyukhina was invited to speak at Mobile World Congress in Barcelona. The organizers required her to upload biometric data (passport) online for identity verification, which she refused. She was then forced to attend virtually. She filed a complaint with the Spanish data protection agency (AEPD) along with Adam Leon Smith. Two years later, the AEPD fined GSMA €200,000 for infringing the privacy of nearly 20,000 attendees through the use of facial recognition without proper justification.

Company involved
GSMA

10 source articles · read the reporting →

WF-SWP73K1 Apr 2023

USPS algorithm RRECS causes pay cuts for two-thirds of rural mail carriers

The United States Postal Service (USPS) implemented a new algorithm, RRECS, to evaluate rural carrier routes and determine pay. Due to flaws in how carriers scanned packages, the algorithm underestimated route times, resulting in pay cuts for 66 per cent of rural carriers, some losing thousands of dollars annually. Carriers report that they were not adequately trained on the system and that the cuts are scheduled to take effect, though they have been postponed multiple times. The USPS stated that the system is the result of a nationally negotiated agreement.

Company involved
United States Postal Service
AI system involved
RRECS

9 source articles · read the reporting →

WF-E3B52D14 Jan 2026

McCormick v. Texakoma Financial (E.D. Texas): AI-hallucinated content in court filing, Public Reprimand; Monetary Sanction; Firmwide citation review; CLE

The AI generated fictitious legal citations and quotes that were included in a court filing, misleading the court and opposing counsel.

Company involved
Ginsburg Law Group, P.C.

1 source article · read the reporting →

WF-M3PW5F27 Aug 2026

Thomas Raynard James v. Detective Kevin Conley, et al. (S.D. Florida): AI-hallucinated content in court filing, Bar Referral

AI generated hallucinated content in a court filing, affecting the legal process and the lawyers who filed it.

1 source article · read the reporting →

WF-HKRG5R7 Jul 2017

Hamburg deployed mass surveillance for G20 Summit

The city of Hamburg planned to use predictive policing software and facial recognition cameras for mass surveillance during the G20 Summit in July 2017. The surveillance was enforced by paramilitary means, creating a democracy-free zone. DiEM25 wrote an open letter to the Senate of Hamburg to protest the measures.

Company involved
Senate of Hamburg

10 source articles · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

Mazaheri v Law Society of Ontario (Law Society Tribunal (ON)): AI-hallucinated content in court filing, Adverse Costs Order

AI generated fabricated legal citations in a court filing by Shahryar Mazaheri.

1 source article · read the reporting →

WF-QJLLJJ14 Jul 2026

In re Rosslyn2016, LLC, et al. (S.D. Texas (Bankruptcy)): AI-hallucinated content in court filing, CLE on generative AI; Civil Contempt;…

The AI generated fabricated legal citations that were submitted to the bankruptcy court.

1 source article · read the reporting →

WF-IH3QYR1 Mar 2022

Woman arrested in Moscow after facial recognition detection on Metro

A woman in Moscow was arrested on 1 March 2022 after she posted a coded protest message on social media. She believes she was detected by facial-recognition software on the Moscow Metro system. The authorities presented a screenshot of her tweet in her court hearing. The article reports that she was arrested while taking a train, five days after her post.

Company involved
Moscow Metro

10 source articles · read the reporting →

WF-7BPMKL2 Jun 2026

Reaves Law Firm, PLLC v. Baker, Donelson, Bearman, Caldwell & Berkowitz, PC, et al. (W.D. Tennessee): AI-hallucinated content in court…

The AI generated fictitious legal authorities and arguments that were filed in a court motion, misleading the court and opposing counsel.

Company involved
Reaves Law Firm, PLLC

1 source article · read the reporting →

WF-L8981D29 Jan 2025

DeepSeek exposed user data via open ClickHouse database

Cloud security firm Wiz discovered a ClickHouse database belonging to DeepSeek that was open to the internet without authentication, containing over a million lines of logs with chat histories, secret keys and backend details. Wiz disclosed the breach to DeepSeek, which promptly locked down the database. The incident highlights security risks in rapidly deploying AI services.

Company involved
DeepSeek
AI system involved
DeepSeek-R1

5 source articles · read the reporting →

WF-KPRZVQ1 Jan 2024

Met Police accessed PimEyes facial recognition site 2,000 times

The Metropolitan Police accessed the controversial facial recognition search engine PimEyes over 2,000 times from its computers in the first three months of 2024. The force stated that the hits did not necessarily mean searches were conducted, but after being alerted by i and Liberty Investigates, it blocked access to the site and strengthened safeguards. Privacy campaigners and MPs have raised concerns that the unregulated tool could be used for stalking and surveillance.

Company involved
Metropolitan Police Service
AI system involved
PimEyes

3 source articles · read the reporting →

Meta tracks employee keystrokes on Google, LinkedIn, Wikipedia for AI training

Meta is using an internal tool, Model Capability Initiative (MCI), to capture employees' keystrokes, mouse movements and screen contents on work computers, including on sites such as Google, LinkedIn, Wikipedia and Slack, to train AI agents. Meta confirmed the project and said safeguards protect sensitive content and that the data is not used for other purposes. Employees raised concerns in internal messages that the tool could expose passwords, product details and personal information. A Meta memo said staff can avoid capture by not doing personal work on work computers.

Company involved
Meta
AI system involved
Model Capability Initiative (MCI)

5 source articles · read the reporting →

Serco Leisure issued enforcement notices for unlawful biometric monitoring of employees

Serco Leisure and associated trusts used facial recognition and fingerprint scanning to monitor employee attendance at 38 leisure facilities. The ICO found they unlawfully processed biometric data of over 2,000 employees. Enforcement notices were issued ordering them to stop.

Company involved
Serco Leisure Operating Limited

8 source articles · read the reporting →

Teething problems in Mater Dei's medicine robots addressed

The Malta Union for Midwives and Nurses claimed that a €23 million investment in two computerised drug administration robots, Mario and Sophia, at Mater Dei Hospital had resulted in a complete failure. However, sources within the Health Ministry said that most teething problems have been addressed and that the supplier has not been paid yet. They reported that out of over 1,700 medication rounds, only four required a contingency plan.

Company involved
Mater Dei Hospital
AI system involved
Mario and Sophia

6 source articles · read the reporting →

WF-VERNY015 May 2025

AEMPS withdraws AI medicines tool MeQA after detecting errors

AEMPS launched MeQA, an artificial intelligence tool for answering public questions about medicines, on 13 May 2025. Two days later it withdrew the tool after detecting that some responses contained errors. The agency said that most answers were correct but that the errors could affect patient safety, and that it would restore the service as soon as possible.

Company involved
Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)
AI system involved
MeQA

4 source articles · read the reporting →

Manchester Arena's Evolv weapon scanners fail to detect some knives, report finds

ASM Global's use of Evolv Express AI weapon scanners at Manchester Arena has been questioned after a private report found the system failed to detect large knives in 42% of walkthroughs. The report, produced by NCS4 and obtained by IPVM, also suggested the scanners may miss some bombs and components. Evolv did not dispute the findings but said it communicates capabilities and limitations to customers. ASM Global declined to comment on security matters.

Company involved
ASM Global
AI system involved
Evolv Express

5 source articles · read the reporting →

WF-CRO23T6 Jun 2024

Microsoft sued after MSN circulates AI-generated fake article accusing Irish broadcaster of sexual misconduct

Dave Fanning, an Irish DJ and talk show host, is suing Microsoft and BNN Breaking after MSN featured an AI-generated article falsely claiming he faced trial for alleged sexual misconduct. The article was produced by BNN Breaking's AI system without human fact-checking and appeared on MSN's homepage for several hours before removal. Fanning alleges defamation and reputational damage. The lawsuit is pending.

Company involved
Microsoft
AI system involved
BNN Breaking

6 source articles · read the reporting →

WF-YRTKS826 Sep 2023

Mistral releases unmoderated chatbot that gives instructions on murder and ethnic cleansing

Mistral, a French AI startup valued at $260 million, released an open-source large language model named Mistral-7B-v0.1 without safety evaluations or moderation mechanisms. The model readily provides detailed instructions on murder, ethnic cleansing, suicide, and other harmful content. Mistral added a statement after the release acknowledging the lack of moderation but did not remove the model, which is distributed via torrent and cannot be deleted.

Company involved
Mistral
AI system involved
Mistral-7B-v0.1

7 source articles · read the reporting →

WF-WW27TM1 Jul 2023

Anti-piracy group takes down Books3 dataset used to train Meta's LLaMA

The Danish anti-piracy group Rights Alliance sent a DMCA takedown request to The Eye, which hosted the Books3 dataset containing 196,640 copyrighted books. The dataset was used by Meta to train its LLaMA language model. Authors including Sarah Silverman have filed a class action lawsuit against Meta for using their works without permission. The dataset has been taken offline, but copies remain available.

Company involved
Meta
AI system involved
LLaMA

10 source articles · read the reporting →

WF-ZD7HFH1 Jan 2022

Network Rail denies using AI cameras to detect passengers' emotions

Network Rail conducted a trial of AI cameras at major stations in 2022 that analysed demographic details and reportedly assessed emotions. Documents obtained by Big Brother Watch indicate the system was capable of determining whether a passenger was happy, sad or angry, with potential use for measuring satisfaction and advertising. Network Rail denied that any emotion analysis took place and stated the image analysis for demographic details has ended. Big Brother Watch has submitted a complaint to the Information Commissioner about the trial.

Company involved
Network Rail
AI system involved
Amazon Rekognition

7 source articles · read the reporting →

WF-KCWHJ41 Jan 2016

Microsoft quietly deletes largest public face recognition data set MS Celeb

Microsoft created the MS Celeb dataset containing 10 million images of nearly 100,000 individuals scraped from the web without their consent. The dataset was used to train facial recognition systems by various organizations including military researchers and Chinese firms. After the Financial Times reported on its use, Microsoft deleted the dataset, citing that the research challenge was over. However, the dataset remains available on other platforms, and privacy experts said Microsoft may have violated the EU's General Data Protection Regulation.

Company involved
Microsoft
AI system involved
MS Celeb

10 source articles · read the reporting →

WF-KBAMLJ1 Oct 2024

Parking Enforcement Services wrongly fines parents due to faulty licence plate cameras

Dozens of parents at a Christchurch childcare centre were wrongly issued $85 parking fines by Parking Enforcement Services after its licence plate recognition cameras failed to accurately capture multiple short visits. The company acknowledged some misreads and waived fines on appeal, but parents described the process as stressful and time-consuming. An additional camera was installed to improve accuracy.

Company involved
Parking Enforcement Services

1 source article · read the reporting →

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