Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
101 incidents closest to “Amadeus Altéa Passenger Service System” · matched on meaning · public reporting
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
1 source article · read the reporting →
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
1 source article · read the reporting →
The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.
1 source article · read the reporting →
The chatbot provided misleading information to customers.
1 source article · read the reporting →
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
1 source article · read the reporting →
