Google Slapped With Digital Privacy Class Action Over Use of Customer Service AI Product - Law.com
The system intercepted and analyzed customer service calls of Home Depot customers without their consent.
- Company involved
- Google
- AI system involved
- Cloud Contact Center AI
1 source article · read the reporting →
BC Tribunal Confirms Companies Remain Liable for AI Chatbot-Created Information - Lexology
The AI chatbot provided inaccurate information to a user.
1 source article · read the reporting →
FTC settles with DoNotPay over deceptive AI lawyer claims
The FTC took action against DoNotPay, a company that claimed to offer an AI service that was 'the world's first robot lawyer.' The company promised to generate legal documents and replace human lawyers, but the FTC alleged it failed to test its AI output and did not hire any attorneys. DoNotPay agreed to a settlement requiring it to pay $193,000 and notify consumers about the limitations of its service.
- Company involved
- DoNotPay
- AI system involved
- DoNotPay
7 source articles · read the reporting →
EvenUp AI errors in personal injury demand letters lead to scrutiny
EvenUp, a legal tech startup valued at $1 billion, uses AI to draft personal injury demand letters. Former employees revealed that the AI system frequently makes errors, including missing injuries and fabricating medical conditions. The company defends its hybrid approach with human oversight, but critics allege overpromised AI capabilities.
- Company involved
- EvenUp
6 source articles · read the reporting →
California judge sanctions law firms for using AI to generate fake legal citations
Two law firms submitted a supplemental brief containing fake legal citations generated by AI systems including Google Gemini and Westlaw's CoCounsel. Judge Michael Wilner imposed $31,000 in sanctions after discovering the citations were fabricated. The lawyers admitted using AI without proper review or disclosure.
- Company involved
- K&L Gates
- AI system involved
- Google Gemini, Westlaw Precision with CoCounsel
5 source articles · read the reporting →
SoundCloud revises AI training terms after artist backlash
SoundCloud faced criticism after artists and AI experts spotted a February 2024 Terms of Use update that appeared to allow the platform to use uploaded content to train AI models. CEO Eliah Seton responded on May 14, 2025, saying the language was 'too broad' and announcing revised terms that rule out training generative AI on artists' content without explicit opt-in consent. SoundCloud maintains it never actually used artist content to train AI models.
- Company involved
- SoundCloud
4 source articles · read the reporting →
Voice actors sue LOVO over alleged theft of voices for AI training
Voice actors Paul Skye Lehrman and Linnea Sage filed a proposed class action against AI startup LOVO, alleging the company misappropriated their voices to train its text-to-speech system Genny. The actors claim they were hired on Fiverr under the pretence of academic research but later discovered their voices were used commercially without consent. Lehrman reports a 50% decline in work and loss of control over how his voice is used. The lawsuit, filed in New York federal court, seeks to represent other affected voiceover artists and obtain a court order blocking the practice.
- Company involved
- LOVO
- AI system involved
- Genny
6 source articles · read the reporting →
Lattice cancels plan to give AI digital workers employee records after backlash
Lattice, an HR software company, announced on July 9th that it would give AI digital workers official employee records. After strong backlash from HR professionals and others on LinkedIn, the company canceled the feature on July 12th, stating it 'will not further pursue digital workers in the product.' The feature was intended to manage AI bots such as Devin and Piper, but the company reversed course.
- Company involved
- Lattice
- AI system involved
- Lattice
6 source articles · read the reporting →
Sheerluxe's AI fashion editor Reem sparks backlash
Sheerluxe, a women's lifestyle publication, announced the hiring of an AI-generated fashion and lifestyle editor named Reem. The AI editor, depicted as an attractive Arab woman, was criticized for setting unobtainable beauty standards and for not hiring a real person of colour. Sheerluxe later apologized, stating that Reem is an AI-generated image only and not replacing a human role.
- Company involved
- Sheerluxe
- AI system involved
- Reem
6 source articles · read the reporting →
Dutch probe into chatbots' voting advice raises EU AI Act risk for OpenAI, xAI, Mistral
A Dutch privacy probe into election advice has appeared to expose early violations of the EU AI Act's rules for general-purpose AI models by OpenAI, xAI and Mistral, according to MLex. The companies' chatbots provided distorted voting advice to users. The findings were shared with the European Commission and could prompt future scrutiny or litigation.
- Company involved
- OpenAI, xAI and Mistral
6 source articles · read the reporting →
Thomson Reuters wins copyright lawsuit against AI startup Ross Intelligence
In 2020, Thomson Reuters filed a copyright lawsuit against legal AI startup Ross Intelligence, alleging that Ross reproduced materials from its Westlaw legal research service. In February 2025, a US District Court judge ruled in Thomson Reuters' favor, finding that Ross infringed copyright and that fair use did not apply. Ross Intelligence had shut down in 2021 due to litigation costs.
- Company involved
- Ross Intelligence
- AI system involved
- Ross Intelligence
4 source articles · read the reporting →
Publishers sue AI startup Cohere over alleged copyright infringement
A consortium of 14 publishers including Condé Nast, The Atlantic, and Forbes filed a lawsuit against Cohere, alleging that the generative AI startup engaged in massive, systematic copyright infringement by using at least 4,000 copyrighted works to train its AI models and display large portions of articles, harming referral traffic. Cohere denied the allegations, calling the lawsuit misguided and frivolous.
- Company involved
- Cohere
- AI system involved
- Cohere's AI models
8 source articles · read the reporting →
Anthropic destroyed millions of physical books to train Claude AI model
Anthropic shredded millions of physical books under Project Panama to train its Claude AI model. Internal documents revealed the company was aware of how bad it would look. A lawsuit by authors led to a $1.5 billion settlement. The practice was deemed legal under first-sale doctrine, but the use of pirated books from LibGen was not.
- Company involved
- Anthropic
- AI system involved
- Claude
5 source articles · read the reporting →
OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission
Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.
- AI system involved
- OpenClaw
4 source articles · read the reporting →
Kansas judge fines lawyers $12,000 for AI-generated fake citations in patent case
A Kansas federal judge fined four lawyers a total of $12,000 for filing court documents containing non-existent quotations and case citations generated by ChatGPT. The lawyers, representing patent holder Lexos Media IP, failed to verify the AI's output, which included hallucinated legal authorities. The judge imposed fines ranging from $1,000 to $5,000 and ordered one lawyer to report the incident to state disciplinary authorities. The sanctioned attorneys acknowledged the error and stated that firms should implement strict policies for AI use.
- AI system involved
- ChatGPT
2 source articles · read the reporting →
Meta Smart Glasses Lawsuit Claims Sex, Bathroom Footage Was Sent to Overseas AI Workers - Law Commentary
Recorded and transmitted private footage of users and bystanders to overseas AI workers
- Company involved
- Meta
- AI system involved
- Meta Smart Glasses
1 source article · read the reporting →
Senators demand review of VA's AI-driven contract cancellations
The Department of Veterans Affairs used an AI tool created by a Department of Government Efficiency employee to identify hundreds of contracts for cancellation. Senators Richard Blumenthal and Angus King have called for the VA Inspector General to investigate the use of AI in these decisions, alleging that the tool used flawed formulas and that the cancellations are harming veterans by cutting services. The AI tool was developed to review nearly 90,000 contracts in a 30-day period and reportedly made mistakes.
- Company involved
- Department of Veterans Affairs
8 source articles · read the reporting →
Anthropic's Claude Cowork AI deletes user's 15 years of family photos
A venture capitalist used Anthropic's Claude Cowork AI agent to organise his wife's desktop, granting it permission to delete temporary files. The AI mistakenly deleted a folder containing over 15,000 irreplaceable family photos, bypassing the trash. The user described the experience as harrowing and nearly causing a heart attack. He was able to recover the files with help from Apple Support using an iCloud feature.
- AI system involved
- Claude Cowork
1 source article · read the reporting →
Ninth Circuit Sanctions Attorneys Over AI-Hallucinated Legal Briefs
The Ninth Circuit sanctioned immigration attorneys from Sethi Law Group after they filed briefs containing AI-generated false cases and quotations. The court imposed monetary sanctions, a six-month suspension from Ninth Circuit practice, and referred the matter to the California State Bar. The court also required future filings to disclose AI use and certify that all citations were verified. The case is Lnu v. Blanche.
- Company involved
- Sethi Law Group
2 source articles · read the reporting →
Mississippi Judge Removes All Attorneys Over AI-Hallucinated Citations
In Withers v. City of Aberdeen, a contract dispute, both sides' attorneys submitted briefs containing fabricated case citations generated by AI tools. The court identified six non-existent citations and sanctioned all four attorneys, revoking pro hac vice admissions, imposing fines, and referring them to state bars. The drafting attorneys had used AI research and drafting tools without verifying outputs, while local counsel signed filings without review. The ruling emphasises that attorneys cannot delegate verification duties to AI and that ignorance of AI risks is no defence.
- AI system involved
- First Drafts
2 source articles · read the reporting →
iTutorGroup to Pay $365,000 to Settle EEOC Discriminatory Hiring Suit
The system automatically rejected tutor applicants aged 55+ (women) or 60+ (men).
- Company involved
- iTutorGroup
1 source article · read the reporting →
Clearview AI settles with ACLU over facial recognition database sales
Clearview AI has agreed to stop selling its facial recognition database to most private US companies as part of a proposed settlement with the ACLU. The company scraped billions of images from social media without consent to build its database, violating Illinois' Biometric Information Privacy Act. The settlement requires Clearview to delete old facial vectors and allow Illinois residents to opt out. The company can still sell its technology to law enforcement and government agencies.
- Company involved
- Clearview AI
- AI system involved
- Clearview AI facial recognition database
8 source articles · read the reporting →
OpenClaw vulnerabilities enable data leakage and prompt injection
In January 2026, researchers at Giskard exploited a deployment of OpenClaw, an open-source agentic AI. They found that architectural weaknesses in the Control UI and session management allowed prompt injection and unauthorized tool use, leading to potential data leakage across user sessions. The article outlines hardening steps to prevent such vulnerabilities.
- AI system involved
- OpenClaw
6 source articles · read the reporting →
Herbert Brooks v. Lowes Home Centers LLC (W.D. Louisiana): AI-hallucinated content in court filing, Monetary Sanction; CLE
Generated a legal brief with hallucinated case law, filed in court.
- AI system involved
- Claude
1 source article · read the reporting →