The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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141 incidents closest to “SafeRent Score” · matched on meaning · public reporting

DeepSeek-R1 censors 85% of sensitive Chinese political prompts in tests

Promptfoo tested DeepSeek-R1 against a dataset of 1,360 politically sensitive prompts and found that about 85% of them were refused. The refusals followed a standard form aligned with Chinese Communist Party policy. The testing also demonstrated that the censorship could be trivially bypassed using simple jailbreak techniques, such as prompt injection or changing the context.

Company involved
DeepSeek
AI system involved
DeepSeek-R1

5 source articles · read the reporting →

WF-LN1XAB1 Jan 2021

California EDD's automated fraud detection wrongly suspended 600,000 legitimate unemployment claims

In January 2021, the California Employment Development Department used Thompson Reuters automated batch review software to flag 1.1 million unemployment claims as potentially fraudulent. EDD stopped payments on those claims without prior notice. Later, over 600,000 were confirmed as legitimate after claimants used ID.me to verify their identity. The incident highlights the trade-off between fraud prevention and timely benefit access.

Company involved
California Employment Development Department (EDD)
AI system involved
Thompson Reuters Automated Batch Review

7 source articles · read the reporting →

WF-F8Y76C8 Mar 2024

Bloomberg test finds racial bias in OpenAI's GPT for resume ranking

Bloomberg News conducted an experiment using GPT-3.5 and GPT-4 to rank equally qualified resumes with names associated with different races and genders. The test found that resumes with names distinct to Black Americans were least likely to be ranked as top candidates, indicating systematic bias. OpenAI responded that businesses can mitigate bias through fine-tuning and that it prohibits using GPT for automated hiring decisions.

Company involved
OpenAI
AI system involved
GPT-3.5

5 source articles · read the reporting →

WF-YDH39P1 Jan 2013

Swedish welfare agency's AI system flags marginalized groups for fraud investigations

Försäkringskassan, Sweden's Social Insurance Agency, uses an AI risk-scoring system to flag welfare applicants for fraud investigations. The system disproportionately targets women, individuals with foreign backgrounds, low-income earners, and those without university degrees, according to an investigation by Lighthouse Reports and Svenska Dagbladet. Amnesty International has called for the system to be discontinued, citing violations of the right to equality and non-discrimination.

Company involved
Försäkringskassan (Swedish Social Insurance Agency)

6 source articles · read the reporting →

WF-D2EVW81 Jan 2015

Dutch Ministry of Foreign Affairs used secret algorithm to score visa applicants based on nationality

The Dutch Ministry of Foreign Affairs used a secret algorithm called IOB to score short-stay visa applicants based on nationality, gender, and age. Applicants flagged as high risk were automatically moved to an intensive track with higher rejection rates and delays. The ministry's own data protection officer warned of potential ethnic discrimination, but the system continued to be used. The algorithm has profiled millions of applicants since 2015.

Company involved
Ministry of Foreign Affairs
AI system involved
IOB

10 source articles · read the reporting →

WF-O8OTB421 May 2024

Eventbrite algorithm recommended illegal opioid sales to addiction recovery seekers

Eventbrite's recommendation algorithm promoted thousands of listings selling illegal prescription drugs like oxycodone and Xanax alongside addiction recovery events. The listings, which appeared in search results and related events, directed users to unlicensed online pharmacies. Eventbrite acknowledged the issue and removed the listings after WIRED alerted them.

Company involved
Eventbrite
AI system involved
Eventbrite recommendation algorithm

4 source articles · read the reporting →

WF-8CN1241 Mar 2023

Uber surge pricing capped by NSW government after commuters overcharged during rail shutdown

During a city rail network shutdown in March 2023, Uber's surge pricing algorithm charged commuters hundreds of dollars above normal fares. One passenger was charged $500 for a trip from Sydney to Mount Annan that usually costs $40. Uber apologized and reimbursed affected customers. The NSW government then made an agreement with Uber to cap surge pricing during public transport disruptions.

Company involved
Uber
AI system involved
Uber surge pricing

6 source articles · read the reporting →

DWP algorithm mistakenly flags 200,000 Housing Benefit claimants for fraud review

The UK Department for Work and Pensions (DWP) uses an algorithm to flag Housing Benefit claimants for possible fraud or error. According to a Big Brother Watch investigation, the algorithm has mistakenly flagged 200,000 innocent people, subjecting them to intrusive reviews. Only one in three flagged cases actually had errors, compared to two in three during the pilot. The DWP has spent £4.4 million on these pointless checks.

Company involved
Department for Work and Pensions (DWP)

6 source articles · read the reporting →

Virginia courts' use of algorithms raises fairness concerns

The Washington Post considers the use of risk-assessment algorithms in Virginia's courts, which were introduced to make judicial decisions fairer. The analysis finds that the outcomes have been far more complicated than expected, raising concerns about the system's fairness. The algorithms affect potentially many criminal defendants across the state.

Company involved
Virginia court system

7 source articles · read the reporting →

GMB members report declining earnings since Uber introduced dynamic pricing

GMB Union has welcomed a report into Uber's dynamic pricing that appears to show it benefits Uber more than drivers. GMB members have reported declining earnings since the introduction of dynamic pricing. The union has called for greater transparency around earnings in the gig economy and will review the report before consulting members on next steps.

Company involved
Uber
AI system involved
dynamic pricing

8 source articles · read the reporting →

Audit of RisCanvi finds biases and reliability issues in criminal justice system

Eticas conducted an adversarial audit of RisCanvi, an AI risk assessment tool used in Catalonia's criminal justice system. The audit uncovered biases in risk classifications against specific demographics and significant reliability issues. The findings call for fairer practices in criminal justice AI.

Company involved
Catalonia's criminal justice system
AI system involved
RisCanvi

4 source articles · read the reporting →

WF-0WY9N626 Jan 2015

Uber caps surge pricing at 2.8x during New York blizzard

During a major snowstorm in New York City in January 2015, Uber capped its surge pricing at 2.8 times the normal fare after facing criticism for price gouging during Hurricane Sandy. The company announced the cap in an email to users and said it would donate proceeds to the American Red Cross. The policy was in line with an agreement with the New York Attorney General to prevent massive price surges during emergencies.

Company involved
Uber
AI system involved
Uber surge pricing

5 source articles · read the reporting →

WF-PQKZOM1 Jan 2016

Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs

In Johannesburg suburbs, Vumacam's AI-powered CCTV network using iSentry software flagged 28 black individuals as 'suspicious' in a shift report, according to a 2019 article. The system, deployed by private security firms, uses video analytics to detect abnormal behavior and alerts security guards. The article alleges that the system disproportionately targets people of color, reflecting racial bias in a racially divided country.

Company involved
Vumacam
AI system involved
iSentry

6 source articles · read the reporting →

WF-MRU0QR12 Apr 2022

Uber and Lyft surge pricing after NYC subway shooting leads to refunds

After a shooting on a Brooklyn subway train, Uber and Lyft's automated surge pricing algorithms increased fares for riders in the area. Both companies later disabled surge pricing and stated they would refund customers who were overcharged. The incident highlights the risk of automated pricing systems that cannot account for emergency contexts.

Company involved
Uber and Lyft

6 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

WF-OP475C1 Jan 2018

Dutch probation service's OXREC algorithm flawed, leading to incorrect recidivism risk assessments

The Dutch Inspectorate of Justice and Security (Inspectie JenV) published a report finding that the probation service's (Reclassering) OXREC algorithm contains serious flaws, including swapped formulas and incorrect numbers, causing about a quarter of risk assessments to be wrong. The algorithm, used since 2018 for about 44,000 cases per year, also uses variables that can lead to discrimination, such as neighborhood score and income. The Inspectorate recommended immediate correction or temporary suspension. The probation service announced it would temporarily stop using OXREC.

Company involved
Reclassering Nederland
AI system involved
OXREC

4 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

WF-04R0261 Sep 2015

Princeton Review charges higher SAT prep fees to Asian Americans

A ProPublica study found that Princeton Review's geographically-determined pricing system charges Asian American students almost twice as likely as other ethnicities to pay the highest prices for online SAT tutoring. The system sets prices based on location, with higher prices in areas like New York City where Asian Americans are concentrated. Princeton Review stated that prices reflect local costs and competition, but the disparity raises concerns about racial discrimination in automated pricing.

Company involved
Princeton Review

7 source articles · read the reporting →

WF-9F92BD14 Nov 2019

UK prison risk algorithm may embed racial bias, experts warn

The Ministry of Justice developed a digital tool to categorize prisoners, which experts and advocacy groups warn could automate and embed racism. The tool uses intelligence data that may reflect existing bias, potentially leading to disproportionate categorization of BAME prisoners. The MoJ claims no evidence of discrimination, but critics question the small trial sample and lack of transparency.

Company involved
Ministry of Justice
AI system involved
Digital prisoner categorisation tool

5 source articles · read the reporting →

WF-Y1WBTU22 Mar 2022

Citizens Advice finds ethnicity penalty in car insurance pricing

Citizens Advice conducted exploratory research into car insurance pricing and found that people of colour may be paying £250 more per year than White people. The research suggests that areas with large communities of colour may be identified as more risky by algorithms, even when objective risk factors are controlled. Citizens Advice has called on the Financial Conduct Authority to investigate the issue.

9 source articles · read the reporting →

WF-UF6BMA1 Jan 2018

TransUnion AI tenant screening denied 75-year-old man apartment due to mistaken littering conviction

Chris Robinson, then 75, applied for a senior living apartment in California. The property manager used an AI screening program from TransUnion, which assigned him a low score based on a mistaken conviction for littering that belonged to a different person with the same name in Texas. Robinson lost the apartment and his application fee. A federal class-action lawsuit against TransUnion moved toward a $11.5 million settlement in 2023.

10 source articles · read the reporting →

MAA, JBG to pay DC $9.3M total to settle RealPage case - Multifamily Dive

The system set rent prices for tenants, causing them to pay higher rents.

Company involved
MAA (Mid-America Apartments) and JBG Smith
AI system involved
RealPage Revenue Management Software

1 source article · read the reporting →

Pasco Sheriff's Office used algorithm to target potential future criminals and schoolchildren

The Pasco Sheriff's Office operates an intelligence-led policing programme that uses an algorithm to identify people who might break the law based on criminal histories and social networks. Deputies are sent to the homes of those flagged, even without evidence of a crime, and former deputies allege they were ordered to make targets' lives miserable. The agency also keeps a list of more than 400 schoolchildren predicted to 'fall into a life of crime', built from data such as grades and child welfare records, without informing the children or their parents. Civil liberties groups are considering lawsuits and public advocacy campaigns, and experts have called the programmes 'morally repugnant'.

Company involved
Pasco Sheriff's Office

10 source articles · read the reporting →

WF-53EQUB1 Jun 2019

Security Health Plan used AI to cut off nursing home care for 85-year-old woman

Frances Walter, an 85-year-old woman with a shattered shoulder, had her nursing home care payment cut off by Security Health Plan after an algorithm predicted she would recover in 16.6 days. The algorithm, nH Predict from NaviHealth, did not account for her severe pain and allergy to pain medicine. She was forced to spend her life savings and enroll in Medicaid while fighting the denial. A federal judge later ruled the denial was speculative and she was owed thousands of dollars.

Company involved
Security Health Plan
AI system involved
nH Predict

1 source article · read the reporting →

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