Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
133 incidents closest to “Funnel CRM” · matched on meaning · public reporting
Buzzfeed used an AI-powered ad platform that recommended a beanie similar to one worn by Brett Helling, a man who died by suicide, in a photograph on a Buzzfeed article. A reader saw the ad and reported it to 404 Media. The ad platform matched objects in images without understanding context.
5 source articles · read the reporting →
The AI-powered adoption algorithm Family-Match, developed by Adoption-Share and designed by former eharmony researchers, has produced limited results in states where it was used. Social workers reported that the tool often matched children with unwilling families and failed to generate successful adoptions. Virginia, Georgia, and Tennessee dropped or paused the algorithm after trials, though some later resumed use. The algorithm's creator, Thea Ramirez, disputed the accounts and said the tool is a starting point for social workers.
7 source articles · read the reporting →
The UK government's Culture Recovery Fund used an automated due diligence tool called Spotlight, designed by the Cabinet Office, to process grant applications. The algorithm is accused of excluding smaller, community-focused independent cinemas and arts organizations in favour of larger institutions, a practice the article describes as automated cultural elitism. The National Audit Office has confirmed the criteria, and Arts Council England is investigating cases of potential fraud, while many venues report struggling to survive.
6 source articles · read the reporting →
The system exposed sensitive personal files of individuals who used chatbots built by WotNot's customers.
1 source article · read the reporting →
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
1 source article · read the reporting →
The system recorded and analyzed patient phone calls without their consent.
1 source article · read the reporting →
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
1 source article · read the reporting →
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
1 source article · read the reporting →
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
1 source article · read the reporting →
The AI agent incorrectly confirmed a doubled subscription price to a customer.
1 source article · read the reporting →
The AI chatbot recorded and exposed customer conversations and personal data, affecting Sears Home Services customers.
1 source article · read the reporting →
The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.
1 source article · read the reporting →
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
1 source article · read the reporting →
