The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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132 incidents closest to “Panorama Surveys & Engagement” · matched on meaning · public reporting

WF-QGL9US27 May 2026

Boulder police chief faces class action over Flock cameras' warrantless surveillance - Courthouse News

The system captured and stored license plate data and vehicle movements of Boulder residents and commuters, making it searchable by law enforcement without a warrant.

Company involved
Boulder Police Department
AI system involved
Flock Safety

1 source article · read the reporting →

ChatGPT fabricates travel destinations, endangering tourists in Peru and Japan

Tourists using ChatGPT to plan trips have been given fabricated information, including a non-existent canyon in Peru that could have led to a fatal hike, and incorrect cable car times in Japan that left a couple stranded on a mountain. Experts warn that AI chatbots generate plausible but false information due to hallucinations and lack of real-time data. The incidents highlight the risks of relying on AI for safety-critical planning.

Company involved
OpenAI
AI system involved
ChatGPT

3 source articles · read the reporting →

WF-SVB9EC14 Feb 2022

Zhihu denies using behaviour perception system to monitor employees

Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.

Company involved
Zhihu
AI system involved
Behaviour perception system

4 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

Privacy group files complaint against proctoring companies over AI surveillance

The Electronic Privacy Information Center (EPIC) filed a complaint with the District of Columbia attorney general against five exam proctoring companies—Respondus, ProctorU, Proctorio, Examity, and Honorlock—alleging unfair and deceptive business practices. The companies are accused of using opaque AI algorithms to flag cheating and collecting excessive biometric data from students. Students have reported that the facial recognition software fails to detect dark skin tones, preventing them from taking exams. EPIC has also sent demand letters threatening civil suits if the companies do not stop their practices.

Company involved
Proctorio, Respondus, ProctorU, Examity, Honorlock

10 source articles · read the reporting →

WF-JMYGOZ12 May 2021

Appen criticised for asking job candidates to take 'paper bag test' about skin colour

Appen, an Australian AI company, is accused of racism after asking job candidates to select their skin complexion as part of an online application. Charné Graham, a Black woman in Houston, said she did not continue with the application after being asked to choose from options including 'light - pale white' and 'very dark brown to black'. Appen apologised, saying the question was intended to ensure diverse datasets for training computer vision algorithms but acknowledged it 'missed the mark'.

Company involved
Appen

10 source articles · read the reporting →

WF-7RJARP1 Mar 2020

Minneapolis schools use Gaggle AI to monitor students' online activity

Minneapolis Public Schools deployed Gaggle, an AI-powered surveillance system, to monitor students' school-issued Google and Microsoft accounts during remote learning. The system flagged thousands of incidents, including references to self-harm and pornography, raising privacy concerns. Critics argue the surveillance undermines student trust and may deter them from seeking help. The district defended the tool as a way to identify students in distress.

Company involved
Minneapolis Public Schools
AI system involved
Gaggle

9 source articles · read the reporting →

Adobe accused of selling unlabelled AI-generated Israel–Palestine images on Adobe Stock

Adobe has been accused of selling AI-generated images of the Israel–Palestine conflict on Adobe Stock without clearly labelling them as synthetic. The photorealistic images, produced with tools such as Firefly, could be mistaken for authentic photography and fuel misinformation. An investigation by Interesting Engineering found many images that appeared to be AI-generated but were not labelled as such. Adobe's published policy says Stock accepts AI-generated content if it meets submission standards.

Company involved
Adobe
AI system involved
Adobe Firefly

7 source articles · read the reporting →

Prisma Labs wins arbitration in Lensa biometric privacy lawsuit

Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.

Company involved
Prisma Labs Inc.
AI system involved
Lensa AI

8 source articles · read the reporting →

WF-CB6PG11 Jan 2023

Paraná schools use European facial recognition to mark attendance, risking welfare for false absences

Since 2023, the Paraná state education department in Brazil has deployed facial recognition software from Slovak company Innovatrics in over 1,700 schools to automate attendance for nearly one million children. The system has made errors, marking present students as absent. Because attendance records generated by the algorithm affect eligibility for the Bolsa Família welfare program, false absences could threaten families' benefits. In April 2025, the state's public prosecutor filed a legal challenge alleging the system violates Brazilian law; the case is pending.

Company involved
Paraná state education department (Secretaria da Educação do Paraná)
AI system involved
LRCO Paraná

8 source articles · read the reporting →

Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com

The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.

Company involved
Patagonia
AI system involved
Talkdesk

1 source article · read the reporting →

WF-JDJVO71 Oct 2024

Marin County residents concerned after report reveals Flock cameras data breach - NBC Bay Area

The Flock camera system collected license plate data of Marin County residents and allowed out-of-state agencies to access it without authorization.

Company involved
Marin County Sheriff's Office
AI system involved
Flock cameras

1 source article · read the reporting →

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