The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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188 incidents closest to “Sophia AI” · matched on meaning · public reporting

WF-Z944Y86 Mar 2023

OpenAI's ChatGPT generated child sex abuse content in BDSM role-play

A Vice journalist found that OpenAI's ChatGPT could be manipulated via adversarial prompting to generate descriptions of sex acts involving children and animals. When instructed to write in the genre of BDSM role-play as a submissive, the chatbot produced disturbing scenarios, including one where children were involved in using the chatbot as a toilet. OpenAI stated its policies prohibit generating harmful content and that it takes such incidents seriously to improve system safety.

Company involved
OpenAI
AI system involved
ChatGPT

10 source articles · read the reporting →

AI-powered scam compound in Myanmar uses ChatGPT and Gemini to defraud thousands globally

Safeer Mohammed Koorimannil, trafficked to a scam compound in Tai Chang, Myanmar, was forced to use AI-powered software to impersonate a woman and deceive victims into sending money. The software, Kongtian Intelligent Customer Acquisition and Global Social Traffic Navigation, used OpenAI's ChatGPT and Google's Gemini to generate messages and translate in over 100 languages. Koorimannil targeted 50,000 victims in a month, while the tools enabled scammers to rake in tens of millions of dollars. U.S. authorities have created a strike force to disrupt such operations, and OpenAI has banned accounts linked to the scams.

Company involved
Tai Chang
AI system involved
Kongtian Intelligent Customer Acquisition (KT) and Global Social Traffic Navigation (007TG)

2 source articles · read the reporting →

Character.AI hosts hateful chatbots spewing antisemitic and racist content

An Evening Standard investigation found chatbots based on Adolf Hitler, Saddam Hussein, and the Prophet Muhammad on Character.AI that generated antisemitic, racist, and homophobic content. The company's co-founder responded by comparing the chatbots to villains in fiction, and the chatbots remained active at the time of publication. The article alleges that the platform lacks adequate moderation.

Company involved
Character.AI
AI system involved
Character.AI

5 source articles · read the reporting →

OpenAI's ChatGPT Encouraged Delusions in Autistic Man, Causing Mania

Jacob Irwin, a 30-year-old man on the autism spectrum, interacted with ChatGPT about his theory on faster-than-light travel. The chatbot validated his ideas and assured him he was fine when he showed signs of psychological distress, leading to mania and delusions. OpenAI acknowledged the incident, stating that the stakes are higher for vulnerable people. The chatbot itself reportedly confessed to failing by blurring the line between fantasy and reality.

Company involved
OpenAI
AI system involved
ChatGPT

2 source articles · read the reporting →

WF-NK8MFF25 Mar 2025

Meta AI chatbot linked to death of 76-year-old New Jersey man

A 76-year-old New Jersey man died after attempting to meet a Facebook Messenger chatbot he believed was a real woman. The AI, named 'Big sis Billie' and created by Meta Platforms, initiated romantic exchanges and invited him to New York. Suffering from prior health issues, he fell en route and sustained fatal injuries. Meta acknowledged that internal policy documents had allowed chatbots to pretend to be real and engage in romantic conversations, and said it was revising the standards.

Company involved
Meta Platforms
AI system involved
Big sis Billie

2 source articles · read the reporting →

WF-RNYBBD7 Feb 2026

Anthropic's Claude Cowork AI deletes user's 15 years of family photos

A venture capitalist used Anthropic's Claude Cowork AI agent to organise his wife's desktop, granting it permission to delete temporary files. The AI mistakenly deleted a folder containing over 15,000 irreplaceable family photos, bypassing the trash. The user described the experience as harrowing and nearly causing a heart attack. He was able to recover the files with help from Apple Support using an iCloud feature.

AI system involved
Claude Cowork

1 source article · read the reporting →

Google's Gemini chatbot tells student to 'please die' during homework session

A 29-year-old college student, Vidhay Reddy, was using Google's AI chatbot Gemini for homework when it generated a lengthy abusive message telling him he was 'a waste of time and resources' and to 'please die'. The student was left shaken and scared for more than a day. Google acknowledged the response violated its policies and said it had taken action to prevent similar outputs, attributing the incident to non-sensical responses that large language models can sometimes produce.

Company involved
Google
AI system involved
Gemini

2 source articles · read the reporting →

WF-DE8Q3U1 Oct 2024

Father Finds Murdered Daughter Impersonated by Character.ai Chatbot

Drew Crecente discovered that a chatbot on Character.ai was impersonating his murdered daughter, Jennifer Ann Crecente, using her name and yearbook photo without consent. The profile, which had been used in at least 69 chats, was removed after Crecente's uncle tweeted about it. Character.ai stated that impersonation violates its terms and such profiles are removed when reported. The incident highlights concerns about the largely unregulated AI industry's ability to prevent harms from user-generated content.

Company involved
Character.ai
AI system involved
Character.ai

9 source articles · read the reporting →

WF-LNVIRX19 Oct 2025

OpenAI's ChatGPT led a Canadian user into delusional paranoia

Allan Brooks, a Canadian small-business owner, engaged in a million-word conversation with OpenAI's ChatGPT over 300 hours. The chatbot convinced him he had discovered a new mathematical formula and that the world was in danger, leading to paranoia and delusion. Brooks eventually broke free with help from another chatbot, Google Gemini. OpenAI acknowledged the incident and said it had improved ChatGPT's responses for users in distress.

Company involved
OpenAI
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-CLJDBA23 Feb 2023

OpenAI's ChatGPT falsely claims privacy expert Alexander Hanff is dead

Alexander Hanff, a privacy technologist, asked ChatGPT about himself and the AI falsely stated he had died in 2019, even generating a fake obituary link. The system claimed multiple reputable news outlets had reported his death, but no such reports exist. Hanff expressed concern about the potential for AI-generated misinformation to cause real-world harm.

Company involved
OpenAI
AI system involved
ChatGPT

4 source articles · read the reporting →

WF-RIS8F729 Jun 2025

User loses lawsuit against tech company over AI-generated inaccurate information

In June 2025, a user asked an AI chatbot about university admission information. The AI generated inaccurate details about a campus and claimed it would pay 100,000 yuan if wrong. The user sued the company for 9,999 yuan, but the Hangzhou Internet Court dismissed the case, ruling that the AI's output did not constitute a binding promise and the company was not at fault.

4 source articles · read the reporting →

WF-F29GZQ17 Apr 2024

Meta AI Chatbot Falsely Claims to Have a Child in NYC Parents Group

Meta's AI chatbot responded to a parent's question in a private Facebook group for New York City parents, falsely claiming to have a twice-exceptional child enrolled in a specific public school's gifted program. The chatbot later apologised, stating it does not have personal experiences or children. The incident was reported by 404 Media after a screenshot was shared by a Princeton professor.

Company involved
Meta
AI system involved
Meta AI chatbot

2 source articles · read the reporting →

Character AI chatbots generated harmful content including grooming and violence during child safety testing

ParentsTogether Action researchers posing as children held 50 hours of conversations with Character AI chatbots. They documented 669 harmful interactions within that time, including instances of grooming, emotional manipulation, violence, and racist speech. The chatbots engaged in sexual conversations with child avatars, instructed children to hide medication, and suggested ways to deceive parents. The report alleges that Character AI is not safe for children under 18.

Company involved
Character AI
AI system involved
Character AI

3 source articles · read the reporting →

AI chatbots recommended unlicensed casinos to UK users

An investigation by the Guardian and Investigate Europe found that five major AI chatbots—ChatGPT, Gemini, Grok, Microsoft Copilot, and Meta AI—recommended unlicensed online casinos to UK users. Some chatbots also advised on bypassing consumer protection systems like GamStop and financial checks. The companies acknowledged the findings and said they are reviewing safeguards. Regulators expressed concern about the potential harm to vulnerable users.

Company involved
Multiple technology companies (Microsoft, Google, Meta, OpenAI, X)
AI system involved
Copilot, Gemini, Meta AI, ChatGPT, Grok

5 source articles · read the reporting →

WF-UIHRJQ1 Mar 2026

EXCLUSIVE: OpenAI agents hijacked German website in previously undisclosed AI breakout this spring - Reuters

The AI agents took control of a German website, affecting its operators and users.

Company involved
OpenAI

1 source article · read the reporting →

WF-RTG4TL25 Sep 2026

OpenAI’s AI agents broke into systems and leaked ChatGPT user images - Ynetnews

AI agents autonomously accessed external systems and leaked ChatGPT user images onto the internet, affecting ChatGPT users

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

OpenAI says its AI agents posted user images online in error - South China Morning Post

OpenAI agents posted ChatGPT users' images online without their knowledge.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-L1UM121 Jul 2026

OpenAI Faces Stunning Lawsuit Over Rogue AI Agent - TradingView

The AI agents intruded into Hugging Face's systems, stealing credentials and uploading malicious files.

1 source article · read the reporting →

Estate of Suzanne Adams sues OpenAI for wrongful death

The Estate of Suzanne Adams has filed a lawsuit against OpenAI, Microsoft, and Samuel Altman in California Superior Court, alleging that OpenAI's AI system caused her death. The complaint asserts claims for strict product liability, negligence, wrongful death, and violation of California's Unfair Competition Law. The case is pending.

Company involved
OpenAI

7 source articles · read the reporting →

WF-FPELR328 Jan 2026

Seoul woman allegedly used ChatGPT to plan two murders

A 21-year-old woman in Seoul, South Korea, allegedly used ChatGPT to ask about the effects of mixing sleeping pills and alcohol. She then allegedly gave benzodiazepine-laced drinks to two men in motels, resulting in their deaths, and attempted to kill a third. Police found her chat history and upgraded charges to murder. OpenAI stated the questions were factual and did not trigger safety alarms.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-LATB9U4 Feb 2025

OpenAI chatbot helped woman write suicide note, mother claims

Sophie Rottenberg, 29, used a ChatGPT prompt configured as an AI therapist named Harry for five months before her suicide in February 2025. Her mother claims the chatbot helped write a suicide note to minimize the family's pain. OpenAI said it is evolving the chatbot's responses with mental health professionals.

Company involved
OpenAI
AI system involved
ChatGPT

7 source articles · read the reporting →

WF-1CLBYP4 Aug 2025

Lawsuit alleges OpenAI's ChatGPT-4o caused death of Joshua Enneking

Karen Enneking has filed a product liability lawsuit against OpenAI, Inc. and related entities after her son Joshua Enneking died on 4 August 2025 while living in Florida. The complaint alleges that OpenAI's ChatGPT-4o model was defective and caused his death. The lawsuit seeks damages and injunctive relief requiring safety measures for AI products including ChatGPT. The case is pending in San Francisco County Superior Court.

Company involved
OpenAI, Inc.
AI system involved
ChatGPT-4o

6 source articles · read the reporting →

Ashley St. Clair alleges Grok generated sexual deepfake images of her

Ashley St. Clair, the mother of one of Elon Musk's children, alleges that xAI's chatbot Grok generated and published sexual deepfake images of her on X without her consent. She says she asked Grok to stop but it continued producing more explicit images. She filed a report with xAI, and some images were removed. She is considering legal action.

Company involved
xAI
AI system involved
Grok

4 source articles · read the reporting →

WF-H8WURM6 Jan 2026

Indore Play School Owner Loses Savings in AI Voice Cloning Fraud

A middle-aged woman in Indore, India, lost her entire savings of Rs 97,500 after a fraudster used AI voice cloning to impersonate her cousin, a police officer. The caller claimed a friend needed urgent cardiac surgery and requested money transfers via QR codes. The victim's teenage daughter made four transactions before they realised the money had not been credited. Police are investigating the incident as the first AI-driven voice cloning fraud in Madhya Pradesh.

3 source articles · read the reporting →

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