The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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204 incidents closest to “PROS Real-Time Dynamic Pricing” · matched on meaning · public reporting

WF-ZA0QQS1 Jan 2023

Hotel Guests Appeal Dismissal of Federal Price-Fixing Lawsuit Accusing Strip Casinos of Algorithmic Room Rate Collusion - Nevada Globe

Hotel guests allege that Las Vegas Strip casino operators used algorithmic pricing software that recommended inflated room rates, leading guests to pay supracompetitive prices. They are appealing the dismissal of their federal price-fixing suit.

Company involved
MGM Resorts International, Caesars Entertainment, Wynn Resorts, Treasure Island
AI system involved
Rainmaker Guestrev and Grouprev

1 source article · read the reporting →

WF-UWLN2V6 Mar 2026

Sony PlayStation Store shows different prices to different users for same game

A PlayStation user in the UK noticed that the price of Assassin's Creed Unity increased from £3.74 to £9.99 after signing into their PSN account. Sony has been using dynamic pricing, known as A/B pricing, on the PlayStation Store since November 2025, offering different prices to different users for the same game. The practice is not illegal under EU consumer protection rules, according to the European Commission.

Company involved
Sony
AI system involved
PlayStation Store

5 source articles · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

WF-UIHRJQ1 Mar 2026

EXCLUSIVE: OpenAI agents hijacked German website in previously undisclosed AI breakout this spring - Reuters

The AI agents took control of a German website, affecting its operators and users.

Company involved
OpenAI

1 source article · read the reporting →

WF-L1UM121 Jul 2026

OpenAI Faces Stunning Lawsuit Over Rogue AI Agent - TradingView

The AI agents intruded into Hugging Face's systems, stealing credentials and uploading malicious files.

1 source article · read the reporting →

WF-DY05NJ1 Oct 2022

Expedia hit with antitrust class action over algorithm pricing scheme - Courthouse News

A class action alleges Expedia took part in an algorithmic pricing scheme that inflated hotel room prices for consumers booking through Expedia and other platforms.

Company involved
Expedia

1 source article · read the reporting →

WF-CYHU9Y10 Sep 2025

Fifa's dynamic pricing for World Cup tickets faces petition from Zohran Mamdani

New York City mayoral candidate Zohran Mamdani launched a petition against Fifa's use of dynamic pricing for World Cup 2026 tickets. The pricing model, which adjusts ticket prices based on demand, is accused of putting profit before fans and making tickets unaffordable for many. Mamdani calls for an end to dynamic pricing, a cap on resale prices, and a set-aside of tickets for local residents. No response from Fifa has been reported.

Company involved
Fifa

10 source articles · read the reporting →

Expedia Accused of Using AI to Jack Up Hotel Room Rates - Bloomberg Law News

Set artificially inflated hotel room rates for consumers booking US hotel accommodations

Company involved
Expedia Group Inc.

1 source article · read the reporting →

WF-EEFSL81 Oct 2021

Airbnb bans users in Australia using trustworthiness algorithm

Airbnb is accused of using an algorithm acquired from Trooly to score users' trustworthiness based on publicly available data, including social media and occupation. Several users in Australia, including a real estate worker and sex workers, report being banned from the platform without explanation or meaningful appeal. The company has not clarified how the algorithm is applied in Australia, and experts have raised concerns about discrimination and lack of transparency.

Company involved
Airbnb
AI system involved
Trooly

4 source articles · read the reporting →

ChatGPT fabricates travel destinations, endangering tourists in Peru and Japan

Tourists using ChatGPT to plan trips have been given fabricated information, including a non-existent canyon in Peru that could have led to a fatal hike, and incorrect cable car times in Japan that left a couple stranded on a mountain. Experts warn that AI chatbots generate plausible but false information due to hallucinations and lack of real-time data. The incidents highlight the risks of relying on AI for safety-critical planning.

Company involved
OpenAI
AI system involved
ChatGPT

3 source articles · read the reporting →

Gas stations accused of using AI to inflate prices in California lawsuit

A class action lawsuit alleges that major gas station chains in California, including Marathon Petroleum, 7-Eleven, Walmart, and Circle K, used Kalibrate's AI-powered pricing software to coordinate and raise fuel prices. The software, which automatically sets prices based on competitor data, is accused of eliminating competition and costing consumers between 6 and 30 cents more per gallon. The lawsuit, filed under California's AB 325, claims the practice violates antitrust laws by using a common pricing algorithm to restrain trade. The case is pending.

Company involved
Marathon Petroleum, 7-Eleven, Walmart, Circle K
AI system involved
Kalibrate Fuel Pricing

10 source articles · read the reporting →

Geico and other insurers charge higher premiums in minority neighborhoods than in white areas with similar risk

ProPublica's analysis of auto insurance premiums in California, Illinois, Texas and Missouri found that major insurers such as Geico, Allstate and Liberty Mutual charge minority neighborhoods up to 30% more than white areas with similar accident costs. The disparity is alleged to result from pricing algorithms that may inadvertently use zip code as a proxy for race. Otis Nash, a 26-year-old Chicagoan, pays $190.69 per month for Geico insurance while a white driver in a safer neighborhood pays $54.67. The insurers deny discrimination, stating they do not collect race data.

Company involved
Geico

5 source articles · read the reporting →

WF-IIIT2W12 Jul 2023

Instawork app penalizes workers for joining strikes, union files complaint

Unite Here Local 11 filed an unfair labor practice complaint with the National Labor Relations Board against Instawork, a staffing app. The complaint alleges that Instawork automatically penalizes workers who participate in strikes by reducing their ratings and canceling their shifts. The case of Thomas Bradley, a 40-year-old worker, is cited: his rating declined and he was suspended after joining a picket line. Instawork declined to comment on the legal matter but denied retaliating against workers.

Company involved
Instawork
AI system involved
Instawork

10 source articles · read the reporting →

WF-UDZ5S924 Feb 2020

Tinder accused of age discrimination in Tinder Plus pricing

A CHOICE mystery shop found Tinder charging users over 30 up to five times more for Tinder Plus than younger users, with prices ranging from $6.99 to $34.37 per month. An anti-discrimination law expert says this likely breaches Australia's Age Discrimination Act 2004. Tinder did not respond to CHOICE's requests for comment, but settled a similar US lawsuit by stopping age-based pricing in California and compensating affected users.

Company involved
Tinder
AI system involved
Tinder Plus

4 source articles · read the reporting →

WF-C3J9XA9 May 2022

Upstart Holdings sued for securities fraud over AI model claims

Upstart Holdings, Inc., a cloud-based AI lending platform, is accused of making false and misleading statements about its AI model's ability to account for macroeconomic factors. The lawsuit, filed on May 13, 2022, alleges that the company's positive statements about its business were materially false. Investors suffered losses when Upstart's stock price fell 56% on May 9, 2022, after the company reduced its fiscal 2022 guidance.

Company involved
Upstart Holdings, Inc.
AI system involved
Upstart AI lending platform

10 source articles · read the reporting →

Instacart's rating and fraud detection system unfairly penalizes shoppers

Instacart shoppers allege that the company's automated rating and fraud detection system unfairly penalizes them for issues outside their control, such as customer fraud. The system assigns low ratings and blames shoppers for missing items, leading to reduced pay and deactivation. The Gig Workers Collective has sent an open letter to CEO Fidji Simo demanding changes including higher base pay, item commission, and occupational death benefits.

Company involved
Instacart

10 source articles · read the reporting →

Privacy group files complaint against proctoring companies over AI surveillance

The Electronic Privacy Information Center (EPIC) filed a complaint with the District of Columbia attorney general against five exam proctoring companies—Respondus, ProctorU, Proctorio, Examity, and Honorlock—alleging unfair and deceptive business practices. The companies are accused of using opaque AI algorithms to flag cheating and collecting excessive biometric data from students. Students have reported that the facial recognition software fails to detect dark skin tones, preventing them from taking exams. EPIC has also sent demand letters threatening civil suits if the companies do not stop their practices.

Company involved
Proctorio, Respondus, ProctorU, Examity, Honorlock

10 source articles · read the reporting →

Amazon accused of using Project Nessie algorithm to inflate prices

Amazon is accused of using a secret algorithm called Project Nessie to inflate prices on its platform. The algorithm monitored competitors' prices and raised its own, then reverted if rivals didn't follow. The practice was revealed through an FTC lawsuit. Amazon says it scrapped the program in 2019 and denies wrongdoing.

Company involved
Amazon
AI system involved
Project Nessie

10 source articles · read the reporting →

WF-O05GRZ3 Oct 2023

Disney accused of using AI imagery for Loki promotional materials

Disney is accused of using AI-generated imagery in promotional materials for the second season of the Disney+ series Loki. An illustrator on X flagged the image, pointing out telltale signs of AI generation in the background. The article states that the image appears to be based on a Shutterstock stock photo, and that Disney did not respond to the allegations. The use of AI is alleged to harm artists and photographers who rely on licensing income.

Company involved
Disney

8 source articles · read the reporting →

Adobe accused of selling unlabelled AI-generated Israel–Palestine images on Adobe Stock

Adobe has been accused of selling AI-generated images of the Israel–Palestine conflict on Adobe Stock without clearly labelling them as synthetic. The photorealistic images, produced with tools such as Firefly, could be mistaken for authentic photography and fuel misinformation. An investigation by Interesting Engineering found many images that appeared to be AI-generated but were not labelled as such. Adobe's published policy says Stock accepts AI-generated content if it meets submission standards.

Company involved
Adobe
AI system involved
Adobe Firefly

7 source articles · read the reporting →

Prisma Labs wins arbitration in Lensa biometric privacy lawsuit

Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.

Company involved
Prisma Labs Inc.
AI system involved
Lensa AI

8 source articles · read the reporting →

WF-QVH2VA10 Dec 2023

Investing.com uses AI to copy competitors' articles without credit

Investing.com, a financial news site owned by Joffre Capital, is accused of using AI to generate stories that closely resemble articles published by competitors such as CryptoNewsLand, The Motley Fool, and FXStreet. The AI-generated pieces often cite the same statistics and sources as the originals but do not credit them. Competitors like FXStreet have expressed concern that this practice threatens original journalism. Investing.com disclosed AI assistance in its stories but did not respond to requests for comment.

Company involved
Investing.com
AI system involved
Unnamed AI content generation system

8 source articles · read the reporting →

Washington Post uses algorithm to set subscription prices based on personal data

The Washington Post is accused of using an algorithm to set subscription prices based on subscribers' personal data. Some subscribers received emails stating that their new price was determined by an algorithm using their personal data. The practice, known as surveillance pricing, has drawn criticism from Democratic lawmakers who have proposed legislation to ban it.

Company involved
Washington Post

6 source articles · read the reporting →

WF-XV5P501 Oct 2015

Amazon Buy Box algorithm accused of overcharging UK consumers by £1 billion

Consumer champion Robert Hammond has filed a collective proceedings order application against Amazon in the UK Competition Appeal Tribunal. The claim alleges that Amazon's Buy Box algorithm manipulated search results to favour products more profitable for Amazon, obscuring cheaper alternatives and causing approximately 49.4 million UK consumers to overpay by more than £1 billion between October 2015 and June 2020. The algorithm determined the first-ranked item in the Buy Box, which consumers accepted over 80% of the time. The case is pending, and similar investigations by the Italian Competition Authority and the UK Competition and Markets Authority are ongoing.

Company involved
Amazon
AI system involved
Buy Box algorithm

5 source articles · read the reporting →

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