The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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236 incidents closest to “Continuous Credit Monitoring” · matched on meaning · public reporting

WF-8RFVVY1 Oct 2025

Google sued for secretly tracking user data with Gemini AI

Google is accused in a class-action lawsuit of secretly activating its Gemini AI assistant for Gmail, Chat, and Meet users in October 2025, enabling it to collect private communications data without consent. The suit alleges violation of the California Invasion of Privacy Act. Google has not responded to the allegations.

Company involved
Google
AI system involved
Gemini

4 source articles · read the reporting →

Hackers Extract Encryption Keys from Flock Surveillance Cameras, Revealing Person Detection Alongside Vehicle Tracking - finance.biggo.com

The system detected and recorded images of vehicles and people, affecting individuals in public spaces.

Company involved
Flock Safety
AI system involved
Flock Safety ALPR cameras

1 source article · read the reporting →

Mr Craig Hadley wrongly accused of fraud at Sports Direct shop using Facewatch facial recognition.

Mr Craig Hadley was wrongly accused of being a fraudster at a Rotherham Sports Direct shop using facial recognition technology supplied by Facewatch. The system flagged him as a known fraudster, but the alert was later attributed to human error. Big Brother Watch, a privacy campaign group, has raised concerns about the lack of due process in such systems.

Company involved
Sports Direct
AI system involved
Facewatch

2 source articles · read the reporting →

NC police officer allegedly used Flock license plate cameras to track boyfriend's ex-wife - ABC11 News

The system tracked the location of the boyfriend's ex-wife.

Company involved
Mooresville Police Department
AI system involved
Flock

1 source article · read the reporting →

WF-EEFSL81 Oct 2021

Airbnb bans users in Australia using trustworthiness algorithm

Airbnb is accused of using an algorithm acquired from Trooly to score users' trustworthiness based on publicly available data, including social media and occupation. Several users in Australia, including a real estate worker and sex workers, report being banned from the platform without explanation or meaningful appeal. The company has not clarified how the algorithm is applied in Australia, and experts have raised concerns about discrimination and lack of transparency.

Company involved
Airbnb
AI system involved
Trooly

4 source articles · read the reporting →

Spinvox accused of using human transcribers for voice messages

Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.

Company involved
Spinvox
AI system involved
D2 (the Brain)

4 source articles · read the reporting →

Abbott issues correction for FreeStyle Libre 3 sensors over incorrect glucose readings

Abbott initiated a medical device correction for certain FreeStyle Libre 3 and Libre 3 Plus sensors after internal testing found they might give incorrect low glucose readings. The company says the issue stems from one production line and could lead to improper treatment decisions for people with diabetes. Abbott is replacing affected sensors at no charge and has reported severe adverse events and deaths potentially associated with the issue.

Company involved
Abbott
AI system involved
FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors

2 source articles · read the reporting →

WF-9D8L0R21 Aug 2026

Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…

The AI generated false legal citations that were included in a court filing, misleading the court.

1 source article · read the reporting →

WF-E84P7T1 Jan 2024

Consumer Reports calls for action against Meta over scam ad proliferation

Consumer Reports has called on the FTC and state attorneys general to take enforcement action against Meta for allowing billions of scam advertisements on its platforms. According to a Reuters investigation, Meta's own documents showed that the company delivered an estimated 15 billion scam ads per day in 2024, generating billions of dollars in revenue. Meta is accused of failing to identify and remove most scam ads, exposing users to fraudulent schemes and illegal products. Consumer Reports argues that Meta's practices constitute unfair business practices under the FTC Act and state laws.

Company involved
Meta

6 source articles · read the reporting →

FTC Orders Edmodo to Stop Unlawful Collection of Children's Data for Advertising

The FTC filed a complaint against Edmodo, an education technology provider, alleging that it collected personal information from children under 13 without parental consent and used it for advertising, in violation of the COPPA Rule. Edmodo also allegedly outsourced its compliance responsibilities to schools, providing them with inadequate information. Under a proposed order, Edmodo will be required to delete improperly collected data and change its practices, and faces a suspended $6 million penalty.

Company involved
Edmodo, LLC
AI system involved
Edmodo

1 source article · read the reporting →

Target's pregnancy prediction algorithm reveals teen's pregnancy to father

Target used a data mining algorithm to predict when customers were pregnant based on their purchases. The algorithm sent baby product coupons to a high school student, leading her father to complain to the store. The father later learned his daughter was indeed pregnant. Target subsequently altered the coupons to disguise the data mining.

Company involved
Target
AI system involved
Target pregnancy prediction algorithm

9 source articles · read the reporting →

WF-QMSSD731 May 2023

Amazon kept children's Alexa recordings indefinitely, violating COPPA

The FTC and DOJ allege Amazon violated the Children’s Online Privacy Protection Act Rule by retaining children's Alexa voice recordings and geolocation data indefinitely, even after parents requested deletion. Amazon is accused of misleading parents about its data deletion practices and using the unlawfully retained data to train its Alexa algorithm. A proposed federal court order requires Amazon to pay a $25 million civil penalty, delete inactive child accounts and certain data, and implement stringent privacy safeguards.

Company involved
Amazon
AI system involved
Alexa

4 source articles · read the reporting →

WF-QMVDDA26 Jan 2017

Mother of robodebt suicide victim tells inquiry of government stonewalling

Jennifer Miller, whose son Rhys Cauzzo took his own life in 2017 while facing Centrelink debts of about $17,000, told the robodebt royal commission that the government stonewalled her for years. The commission heard that Cauzzo's debt was unlawfully calculated using income averaging and that no vulnerability indicator was on his file despite his mental health conditions. Miller said she felt vindicated by the commission's findings, while the former human services minister Alan Tudge had claimed the department acted appropriately. The robodebt scheme, which ran from 2015 to 2019, ended in a $1.8bn settlement after a class action.

Company involved
Department of Human Services (Services Australia)
AI system involved
Robodebt

10 source articles · read the reporting →

WF-VDYW5W1 Jan 2017

FTC charges Ring with illegal surveillance and security failures

The Federal Trade Commission charged Ring, a home security camera company, with compromising customer privacy by allowing employees to access private videos and failing to prevent hackers from taking control of cameras. Hackers accessed approximately 55,000 U.S. customers' accounts, harassing individuals including children and the elderly. The proposed order requires Ring to pay $5.8 million in refunds and implement security measures.

Company involved
Ring LLC
AI system involved
Ring cameras

10 source articles · read the reporting →

WF-SVB9EC14 Feb 2022

Zhihu denies using behaviour perception system to monitor employees

Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.

Company involved
Zhihu
AI system involved
Behaviour perception system

4 source articles · read the reporting →

WF-MO5BND1 Jan 2014

FTC orders WW International and Kurbo to delete children's data and pay $1.5m penalty

The US Federal Trade Commission alleged that WW International, formerly Weight Watchers, and its subsidiary Kurbo illegally collected personal and health data from children under 13 through the Kurbo by WW weight-loss app without parental consent. The complaint said the signup process encouraged children to lie about their age and that the companies retained the data indefinitely. The companies settled, agreeing to delete the data, destroy any algorithms derived from it, and pay a $1.5 million penalty.

Company involved
WW International, Inc. (formerly Weight Watchers) and Kurbo, Inc.
AI system involved
Kurbo by WW

10 source articles · read the reporting →

WF-YO5LY31 Jan 2022

CNAF algorithm flags single mother Juliette for welfare fraud investigation

In 2022, Juliette, a single mother on welfare in France, was flagged by CNAF's secretive fraud detection algorithm. A fraud investigator later determined she owed thousands of euros, which were deducted from her monthly payments. The algorithm, which scores half of France's population, is accused of discriminating against vulnerable people by using factors like single parenthood and low income.

Company involved
CNAF

10 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

WF-C3J9XA9 May 2022

Upstart Holdings sued for securities fraud over AI model claims

Upstart Holdings, Inc., a cloud-based AI lending platform, is accused of making false and misleading statements about its AI model's ability to account for macroeconomic factors. The lawsuit, filed on May 13, 2022, alleges that the company's positive statements about its business were materially false. Investors suffered losses when Upstart's stock price fell 56% on May 9, 2022, after the company reduced its fiscal 2022 guidance.

Company involved
Upstart Holdings, Inc.
AI system involved
Upstart AI lending platform

10 source articles · read the reporting →

WF-HMD27I8 May 2019

Advocates demand FTC investigation of Amazon Echo Dot Kids for COPPA violations

A coalition of consumer and public health advocates, led by the Campaign for a Commercial-Free Childhood and the Center for Digital Democracy, filed a complaint with the FTC alleging that Amazon's Echo Dot Kids Edition violates the Children's Online Privacy Protection Act. The complaint claims that Amazon collects and retains children's voice recordings and other personal data indefinitely, even after parents request deletion. The advocates also allege that Amazon's privacy policies are confusing and that it fails to verify parental consent. The FTC has not yet responded publicly.

Company involved
Amazon
AI system involved
Echo Dot Kids Edition

10 source articles · read the reporting →

Instacart's rating and fraud detection system unfairly penalizes shoppers

Instacart shoppers allege that the company's automated rating and fraud detection system unfairly penalizes them for issues outside their control, such as customer fraud. The system assigns low ratings and blames shoppers for missing items, leading to reduced pay and deactivation. The Gig Workers Collective has sent an open letter to CEO Fidji Simo demanding changes including higher base pay, item commission, and occupational death benefits.

Company involved
Instacart

10 source articles · read the reporting →

WF-B24GJB22 Jun 2021

Flo Health shared fertility app users’ health data with Facebook and Google.

Flo Health Inc., the maker of the Flo Period & Ovulation Tracker app, is accused of sharing millions of users' sensitive health data with marketing and analytics firms including Facebook and Google, despite promising to keep that data private. The Federal Trade Commission (FTC) finalized a settlement requiring Flo to obtain affirmative consent before sharing health data, notify affected users, and have an independent privacy review. The company also must instruct third parties to destroy the received data and is prohibited from misrepresenting its data practices.

Company involved
Flo Health Inc.
AI system involved
Flo Period & Ovulation Tracker

10 source articles · read the reporting →

Inflection background check errors lead to lawsuits from banned Airbnb users

Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.

Company involved
Inflection
AI system involved
Inflection background check

8 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

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