The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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236 incidents closest to “Zoox app” · matched on meaning · public reporting

WF-H9OY8625 Sep 2024

Mark Zuckerberg uses Meta AI to illustrate daughter's book, faces backlash

Mark Zuckerberg used Meta AI to generate illustrations for a children's book written by his six-year-old daughter, August. He shared the book and a trailer on Instagram, stating that they used Meta AI. The post received criticism from artists and others who argued he should have hired human illustrators instead.

AI system involved
Meta AI

5 source articles · read the reporting →

X's algorithm amplifies right-wing and extreme content, Sky News investigation finds

A Sky News investigation found that X's algorithm amplifies right-wing and extreme content. The Data and Forensics team conducted a nine-month investigation into the platform's recommendation system. The findings indicate that the algorithm boosts such content, potentially influencing political discourse in the UK.

Company involved
X
AI system involved
X's algorithm

4 source articles · read the reporting →

WF-EO358C9 Dec 2020

Tesla Model X crash in Seoul kills owner; police investigate defect

Police are investigating a Tesla Model X crash in Yongsan, Seoul, that killed the car owner and injured the driver and an apartment employee. The driver testified that he suddenly lost control as the car drove into a wall and caught fire. A court warrant has allowed forensic examination of the vehicle. Tesla has denied that its vehicles have acceleration malfunctions.

Company involved
Tesla
AI system involved
Tesla Model X

6 source articles · read the reporting →

WF-Q716GK23 Mar 2018

Tesla Model X on Autopilot hits crash attenuator in Mountain View, killing driver

On 23 March 2018, a Tesla Model X P100D operating with Autopilot hit a damaged crash attenuator on US Highway 101 in Mountain View, California, killing the driver. The NTSB found that Autopilot steered the vehicle into a highway gore area because of system limitations, and that the driver was distracted and over-reliant on the partial driving automation. Two other vehicles were struck; one driver sustained minor injuries.

Company involved
Tesla
AI system involved
Autopilot

9 source articles · read the reporting →

WF-OYBVNA14 Feb 2024

Grab's surge pricing algorithm always adds fees, investigation finds

An investigation by the Pulitzer Center found that Grab's ride-hailing app in the Philippines always includes surge fees in its fares, even when wait times are long. Customers like Rica Torres reported rising costs without explanation. A complaint filed with the LTFRB in 2022 remains unresolved, and the regulator has not determined how the algorithm sets surge rates.

Company involved
Grab
AI system involved
Grab app

8 source articles · read the reporting →

Waymo drives through farmer’s market in Denver, no one injured - Washington Times

The Waymo autonomous vehicle drove through a farmer's market, potentially endangering attendees.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-2MHEYD15 Dec 2014

Uber apologises for surge pricing during Sydney siege

During the 2014 Sydney Martin Place siege, Uber's surge pricing algorithm automatically raised fares by up to four times the normal rate as people tried to leave the area. The company faced heavy criticism on social media and later apologised, refunding affected customers and offering free rides. Uber acknowledged that not stopping surge pricing immediately was the wrong decision.

Company involved
Uber

7 source articles · read the reporting →

WF-CC7AFU18 Jan 2026

Beep automated bus rear-ended by Tesla in Washington D.C.

An automated bus operated by Beep was rear-ended by a Tesla driver making an illegal lane change in Washington D.C. on 18 January 2026. The bus, part of a pilot programme with the U.S. Department of Transportation, had a human backup driver and sustained minor cosmetic damage. Service was temporarily paused but resumed after a review found the bus operated appropriately. No police were called and the incident was not reported to NHTSA as the damage was under $1,000 and the other driver was at fault.

Company involved
Beep
AI system involved
Beep automated bus

2 source articles · read the reporting →

WF-CNBR8522 Jun 2023

San Francisco officials complain of robotaxi interference with emergency responders

San Francisco's fire chief and police union have complained that Waymo and Cruise robotaxis are interfering with emergency responders, including driving into active scenes and blocking fire trucks. The fire chief says it is only a matter of time before a catastrophic injury or death occurs. The police union asked the California Public Utilities Commission to postpone a vote on expanding robotaxi services. The companies say they are working with officials and that most encounters are without issue.

Company involved
Waymo and Cruise

4 source articles · read the reporting →

WF-D4DS2M11 Dec 2023

Waymo Self-Driving Taxis Crash into Backwards-Towed Pickup in Phoenix

On 11 December 2023, two Waymo autonomous vehicles collided with a pickup truck being towed backwards in Phoenix, Arizona. The vehicles were operating without passengers and sustained minor damage, with no injuries reported. Waymo attributed the crashes to a software error that mispredicted the towed vehicle's motion and subsequently deployed a fix. The company filed a voluntary recall report with the NHTSA.

Company involved
Waymo
AI system involved
Waymo Driver

3 source articles · read the reporting →

WF-DDDGZY13 Oct 2025

Xiaomi SU7 fatal crash in Chengdu raises EV safety concerns

A Xiaomi SU7 electric vehicle crashed in Chengdu, China, and caught fire. Bystanders were unable to open the electronic door handles to rescue an occupant, and a 31-year-old male driver died. The incident follows an earlier fatal SU7 crash that raised questions about the vehicle's smart driving features, and has intensified scrutiny on electronic door handle safety.

Company involved
Xiaomi
AI system involved
SU7

3 source articles · read the reporting →

WF-AB76UG8 Feb 2026

Ring's AI pet-search feature draws privacy backlash after Super Bowl ad

Ring, an Amazon company, promoted its Search Party feature in a Super Bowl advertisement, saying its AI helps reunite dog owners with missing pets. Critics said the feature, which is enabled by default, turns Ring doorbells into a mass surveillance network and could easily be adapted to track people. Ring said it had reunited 99 dogs in the US in 90 days and that customers keep full control of their data.

Company involved
Ring
AI system involved
Search Party

5 source articles · read the reporting →

Google's Waze App Blocks Wildfire Escape Route in Los Gatos, Residents Say

Residents of historic neighborhoods in Los Gatos, California, allege that Google's Waze navigation app is routing heavy beach traffic through their streets, blocking the only wildfire evacuation route. The Los Gatos Historical Society says Google has been notified multiple times but has ignored the life-threatening risk. A U.S. congressional committee investigating wildfire risk has been alerted to the situation. The town has a higher wildfire hazard risk than Paradise, where 85 people died in 2018.

Company involved
Google
AI system involved
Waze

2 source articles · read the reporting →

WF-6F8F0E27 Nov 2023

Tesla Full Self-Driving involved in fatal pedestrian crash in Arizona

In November 2023, a Tesla Model Y with Full Self-Driving engaged struck and killed 71-year-old Johna Story on Interstate 17 in Arizona. The system failed to brake due to sun glare, according to footage obtained by Bloomberg. The victim's family has sued Tesla and the driver. NHTSA is investigating whether the system poses an unacceptable safety risk.

Company involved
Tesla
AI system involved
Full Self-Driving

7 source articles · read the reporting →

WF-SH1YQXArabic

Waymo Self-Driving Taxis Proactively Report to Police After Discovering Passenger Hiding a Gun

قامت سيارات الأجرة ذاتية القيادة من شركة Waymo بإبلاغ الشرطة بشكل استباقي بعد اكتشافها أن أحد الركاب كان يخفي مسدساً.…

A Waymo self-driving taxi in San Francisco detected two teenage passengers carrying an unidentified AR-15 rifle loaded with ammunition. The vehicle automatically stopped and alerted police, leading to the arrest of the two teenagers. Waymo stated that its system can identify violations of its terms of service, including carrying weapons, and will proactively notify police.

Company involved
Waymo

1 source article · read the reporting →

Hackers Extract Encryption Keys from Flock Surveillance Cameras, Revealing Person Detection Alongside Vehicle Tracking - finance.biggo.com

The system detected and recorded images of vehicles and people, affecting individuals in public spaces.

Company involved
Flock Safety
AI system involved
Flock Safety ALPR cameras

1 source article · read the reporting →

Oakland County investigating alleged misuse of Flock camera data by former deputy - WXYZ 7 News Detroit

The Flock camera system collected and stored license plate data, and a former deputy allegedly accessed it without authorization.

Company involved
Oakland County Sheriff's Office
AI system involved
Flock camera

1 source article · read the reporting →

WF-HE06HX10 May 2024

NHTSA investigation PE24015: Rear-end Collisions Involving Zoox Vehicles

Automated driving system controlled vehicle braking and acceleration, leading to rear-end collisions with other road users

Company involved
Zoox
AI system involved
Zoox vehicle

1 source article · read the reporting →

WF-BH561Z25 Sep 2026German

First Accident Before Test Phase: Robotaxis Launch in Furttal

Erster Unfall, bevor die Testphase beginnt: Robotaxis starten im Furttal - nzz.ch

Switzerland's first self-driving taxi service launched in the Furttal region near Zurich, but three days before the start a test vehicle had a minor accident in Dänikon, damaging a ground plate and two tires. The pilot project, called Iamo, aims to complement public transport, with a safety driver on board during the test phase.

Company involved
Swiss Transit Lab

1 source article · read the reporting →

WF-T5U1K11 Oct 2025

NHTSA investigates Tesla's 'Mad Max' driving mode

Tesla introduced a 'Mad Max' mode for its Full Self-Driving system that speeds and weaves through traffic. The National Highway Traffic Safety Administration is seeking information from the company after multiple reports of Teslas running stop signs and crossing into oncoming traffic. A lawyer who won a wrongful death lawsuit against Tesla alleges the company deliberately programmes cars to exceed speed limits and drive aggressively. The investigation is ongoing.

Company involved
Tesla
AI system involved
Full Self-Driving (FSD) 'Mad Max' mode

5 source articles · read the reporting →

Ashley St. Clair alleges Grok generated sexual deepfake images of her

Ashley St. Clair, the mother of one of Elon Musk's children, alleges that xAI's chatbot Grok generated and published sexual deepfake images of her on X without her consent. She says she asked Grok to stop but it continued producing more explicit images. She filed a report with xAI, and some images were removed. She is considering legal action.

Company involved
xAI
AI system involved
Grok

4 source articles · read the reporting →

WF-R3ZXWT27 Oct 2025

Waymo autonomous vehicle allegedly kills beloved San Francisco bodega cat KitKat

A Waymo autonomous vehicle allegedly struck and killed KitKat, a 9-year-old cat that was a beloved mascot of Randa's Market in San Francisco's Mission District, on the night of October 27, 2025. Witnesses reported that the vehicle swerved and did not stop after hitting the cat, which later died at a veterinary hospital. The incident has sparked mourning among neighbors and calls for accountability, with a 311 complaint filed alleging the car 'did not even try to stop.' Waymo did not respond to requests for comment.

Company involved
Waymo
AI system involved
Waymo

7 source articles · read the reporting →

Ezemvelo KZN Wildlife's AI cameras fail to detect poachers, four rhinos killed

Four dehorned rhinos were found killed at Hluhluwe-iMfolozi Park after AI-powered infra-red cameras failed to detect the poachers. The cameras, which are designed to identify people and alert the operations centre, did not pick up the intruders. Ezemvelo KZN Wildlife spokesperson Musa Mntambo explained that the park is vast and the cameras cannot monitor every area simultaneously. The incident has raised concerns about the effectiveness of the technology in preventing rhino poaching.

Company involved
Ezemvelo KZN Wildlife

1 source article · read the reporting →

WF-SVB9EC14 Feb 2022

Zhihu denies using behaviour perception system to monitor employees

Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.

Company involved
Zhihu
AI system involved
Behaviour perception system

4 source articles · read the reporting →

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