The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Conduent Incorporated” · matched on meaning · public reporting

$3.75M HireVue Illinois BIPA class action settlement - Top Class Actions

Collected voice and facial biometrics from job applicants during video interviews without consent

Company involved
HireVue Inc.
AI system involved
HireVue

1 source article · read the reporting →

Black Job Seekers Seek Class Action Against Workday - BIN: Black Information Network

Workday's AI hiring tools screened and rejected job applications from Derek Mobley and other Black applicants, women, people over 40, and people with disabilities.

Company involved
Workday
AI system involved
Workday Recruiting

1 source article · read the reporting →

DataOne asks court to toss noise lawsuit over Vineland data center - Courier-Post

The data center generated excessive and intrusive noise affecting neighbors in East Vineland.

Company involved
DataOne USA LLC

1 source article · read the reporting →

N.J.’s largest AI data center hit with a stunning $1M fine for pollution - nj.com

The data center emitted pollution affecting nearby residents.

1 source article · read the reporting →

WF-4U7TGM1 Sep 2021

Cigna uses algorithm to deny medical claims without doctor review

Cigna, one of the largest health insurers, used an algorithm called PXDX to automatically deny medical claims. The system flagged mismatches between diagnoses and procedures, and company doctors signed off on denials in batches without reviewing patient files. One patient, Nick van Terheyden, was denied coverage for a $350 vitamin D test that his doctor had ordered. Former employees said the system saved Cigna billions of dollars but left patients with unexpected bills.

Company involved
Cigna
AI system involved
PXDX

10 source articles · read the reporting →

Workday Gains an Edge in AI Hiring Bias Fight: California Brief - Bloomberg Law News

Workday Gains an Edge in AI Hiring Bias Fight: California Brief - Bloomberg Law News

1 source article · read the reporting →

WF-BLI1T71 Jun 2026EN

BOPU: Cheyenne wastewater system polluter was a data center; city temporarily pausing data center discharges

Cheyenne's Board of Public Utilities traced a contamination of the city's wastewater reuse system with the bacterium Cupriavidus gilardii to Goat Systems, a company building an 800,000-square-foot data centre campus reported to be Meta's, and permanently revoked its discharge privileges. The reuse system's start for the year was delayed while the bacteria were flushed out; the city paused discharges from data centres. Meta has appealed the violation notice.

Company involved
Goat Systems (Meta data centre contractor)
AI system involved
Cheyenne data centre campus

1 source article · read the reporting →

WF-UGZVVA14 Apr 2026EN

NAACP sues xAI, alleging unlawful operation of gas turbines in Southaven

The NAACP, represented by the Southern Environmental Law Center and Earthjustice, sued xAI and its subsidiary MZX Tech, alleging it ran dozens of methane gas turbines in Southaven, Mississippi, without a Clean Air Act permit to power its Colossus 2 AI data centre. The groups say the plant may be the largest industrial source of smog-forming nitrogen oxides in the Memphis area and that nearby, largely Black neighbourhoods bear the pollution. The US Justice Department later moved to have the case dismissed, citing national security.

Company involved
xAI
AI system involved
Colossus 2 power plant

1 source article · read the reporting →

Fired Teacher Says AI Tainted Review And Arbitration - law360.com

The AI-generated performance evaluation contributed to the teacher's termination.

Company involved
Concord Public Schools

1 source article · read the reporting →

AI Hiring Platform Faces FCRA Class Action Over Data Use | Kistler et al. v. Eightfold AI Inc.

The AI platform screened job applicants, affecting their hiring prospects.

Company involved
Eightfold AI
AI system involved
Eightfold AI

1 source article · read the reporting →

WF-KG72NK8 Oct 2024

Data Breach Exposes Over 10 Million Conversations from Middle Eastern AI Call Center Platform

Resecurity discovered a dark web posting on 8 October 2024 offering data stolen from a major AI-powered cloud call center platform in the Middle East. The threat actor gained unauthorized access to the management dashboard, compromising over 10,210,800 conversations between consumers, operators, and AI chatbots. The exposed data included personally identifiable information and national ID documents, creating risks of fraud and identity theft. Resecurity alerted the affected organization and collaborated with law enforcement to mitigate the incident.

3 source articles · read the reporting →

Applicant accuses SpartanNash of pulling job offer over unseen background check

She got the job. Then a background check undid it - and now SpartanNash is facing a class action. The complaint, filed June 17, 2026 in federal court in...

1 source article · read the reporting →

WF-V7IZ4E1 Jan 2024

Lawsuit claims discrimination by Workday’s hiring tech prevented people over 40 from getting hired | CNN Business

The system screened and ranked job applicants, leading to rejections for individuals over 40.

Company involved
Workday
AI system involved
HiredScore AI

1 source article · read the reporting →

SiriusXM Radio faces class action on AI discrimination

The AI hiring tool screened and rejected job applicants, including the plaintiff, based on race-related data points.

Company involved
SiriusXM Radio
AI system involved
iCims

1 source article · read the reporting →

WF-JCS1A01 Jul 2025

Lieff Cabraser and Greer Injury Lawyers Announce Federal Class Action Lawsuit Against X.AI Corp and MZX Tech LLC for Nuisance,…

The data centers and gas turbines emitted constant noise, vibrations, and particulate matter, affecting residents' ability to use and enjoy their properties.

Company involved
X.AI Corp and MZX Tech LLC
AI system involved
Colossus I, Colossus II, MACROHARDRR, Minihard data centers and gas turbines

1 source article · read the reporting →

WF-48XBG81 May 2025

Deloitte report for N.L. healthcare contains likely AI-generated false citations

Newfoundland and Labrador's $1.6 million Health Human Resources Plan, authored by Deloitte, contains at least four citations to research papers that do not exist, likely generated by artificial intelligence. The errors were discovered after the report was published by the Department of Health and Community Services in May. Researchers named in the false citations confirmed their work was misattributed and the papers are nonexistent. The provincial government and Deloitte have not responded to questions about the report.

Company involved
Deloitte
AI system involved
Azure OpenAI

3 source articles · read the reporting →

Flock lawsuit accuses tech company of exposing citizens to rogue police tracking - Top Class Actions

The system recorded and tracked the locations of vehicles and their owners without consent.

Company involved
Flock Group Inc.
AI system involved
Flock

1 source article · read the reporting →

Chicago Tribune sues Perplexity AI for copyright infringement

Chicago Tribune Company, LLC filed a lawsuit against Perplexity AI, Inc. in the Southern District of New York on December 4, 2025. The complaint alleges copyright infringement under 17 U.S.C. § 501. The case is assigned to Judge Loretta A. Preska.

Company involved
Perplexity AI, Inc.

5 source articles · read the reporting →

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

WF-JWRXGY7 Jul 2020

Cense exposed 2.5 million records of auto accident victims online

On July 7, 2020, a security researcher discovered 2.5 million records containing personal and medical data of auto accident victims exposed online. The records, belonging to New York-based AI company Cense, included names, insurance policy numbers, claim numbers, and medical diagnosis notes. The data was labeled as staging data, possibly intended for temporary storage before being loaded into an AI system. After the researcher sent a responsible disclosure notice, Cense restricted public access to the database.

Company involved
Cense
AI system involved
Cense

5 source articles · read the reporting →

Titus Henderson files civil rights lawsuit against COMPAS

Titus Henderson, a prisoner, filed a civil rights lawsuit against COMPAS and other defendants in the U.S. District Court for the Western District of Wisconsin on July 16, 2018. The lawsuit alleges discrimination related to the use of the COMPAS risk assessment tool. The case is ongoing.

AI system involved
COMPAS

6 source articles · read the reporting →

Study finds Italian car insurers charge more based on birthplace

A study by the Universities of Padua, Udine and Carnegie Mellon found that Italian car insurers, including Genertel, Mps, Quixa and Con.Te, use birthplace and citizenship in pricing algorithms, charging some drivers over €1,000 more. The practice was ruled against in a 2018 decree involving Linear, but the study says it continues. The companies contacted denied or explained the findings.

Company involved
Genertel, Mps, Quixa, Con.Te

8 source articles · read the reporting →

UnitedHealthcare sued for using AI to deny Medicare Advantage patients care

A class action complaint alleges that UnitedHealthcare and its subsidiary naviHealth deployed an artificial intelligence model to override treating physicians' determinations of medically necessary care for elderly Medicare Advantage patients. The complaint claims the AI model has a known 90% error rate and wrongfully denied patients care. The lawsuit, filed in the U.S. District Court for the District of Minnesota, seeks damages on behalf of the estates of two deceased patients and all others similarly situated.

Company involved
UnitedHealthcare, Inc.

10 source articles · read the reporting →

WF-3333OU22 Sep 2021

EviCore denied heart catheterization for patient using algorithm

In fall 2021, Little John Cupp's doctor requested a left heart catheterization exam. EviCore, a company hired by UnitedHealthcare, denied the request twice using an algorithm called 'the dial' that adjusts thresholds for review. The algorithm flagged the request for review, and EviCore's doctors determined it was not medically necessary. Cupp did not receive the procedure and his symptoms continued.

Company involved
EviCore (a Cigna company)
AI system involved
the dial

6 source articles · read the reporting →

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