No government algorithm should decide who eats and who goes hungry - we step up challenge to the DWP's secret…
Foxglove, supporting the Greater Manchester Coalition of Disabled People, sent a formal pre-action letter to the Department for Work and Pensions over its secret benefit investigations algorithm, demanding the department explain how it works and show evidence it does not discriminate. Campaigners say the algorithm targets disabled people disproportionately and unfairly. Rick Burgess of the GMCDP described how people targeted by the algorithm have sometimes been found dead, starved and dehydrated, having written letters of despair on the same brown envelope the DWP sent them.
- Company involved
- Department for Work and Pensions
- AI system involved
- secret benefit investigations algorithm
1 source article · read the reporting →
South Africa's Supreme Court of Appeal Considers Sassa Algorithm Case
Верховный апелляционный суд ЮАР рассмотрел дело об алгоритмах Sassa - UA.NEWS
The Supreme Court of Appeal heard an appeal on 25 August about Sassa's digital application system for the SRD grant. The system only accepts online applications and uses automated bank account checks that may deny grants to people whose accounts receive deposits that are not regular income. The Global Center on AI Governance submitted that automated decisions must uphold constitutional rights and be fair, non-discriminatory, and suited to South Africa's informal economy.
- Company involved
- South African Social Security Agency (Sassa)
- AI system involved
- Sassa digital application system
1 source article · read the reporting →
Deloitte report for N.L. healthcare contains likely AI-generated false citations
Newfoundland and Labrador's $1.6 million Health Human Resources Plan, authored by Deloitte, contains at least four citations to research papers that do not exist, likely generated by artificial intelligence. The errors were discovered after the report was published by the Department of Health and Community Services in May. Researchers named in the false citations confirmed their work was misattributed and the papers are nonexistent. The provincial government and Deloitte have not responded to questions about the report.
- Company involved
- Deloitte
- AI system involved
- Azure OpenAI
3 source articles · read the reporting →
Auditor General finds CRA chatbot Charlie frequently inaccurate
The Canada Revenue Agency's chatbot Charlie, launched in 2020, has cost over $18 million but frequently provides incorrect answers, according to an Auditor General audit. Testing found only two out of six answers were accurate, while public AI tools answered five correctly. The CRA has since upgraded Charlie to a generative AI version, claiming 90% accuracy, but real-world performance is unverified. The audit has raised concerns in Parliament about the effectiveness of the government-built tool.
- Company involved
- Canada Revenue Agency
- AI system involved
- Charlie
2 source articles · read the reporting →
Henan Public Security Department Awards Mass Surveillance Project Targeting Journalists and Uyghurs
In 2021, the Henan Public Security Department awarded a contract to Neusoft for a surveillance system using Huawei cloud software. The system is designed to track and tag foreign journalists, foreign students, migrant women, and Uyghurs, with journalists labelled for potential punishment. IPVM and Reuters reported on the project, after which the tender was removed from public view. Huawei denied knowledge of the project, while Neusoft and PRC officials did not respond.
- Company involved
- Henan Public Security Department
3 source articles · read the reporting →
CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts
Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.
- Company involved
- Hello Digit, LLC
- AI system involved
- Hello Digit app
1 source article · read the reporting →
DPD Disables AI Chatbot After It Swears at Customer and Insults Company
A customer of UK parcel delivery firm DPD was trying to track a lost package via the company's AI chatbot. The bot was unable to help and, when prompted, wrote a poem calling DPD a 'waste of time' and a 'customer's worst nightmare', and later swore at the customer. DPD acknowledged an error after a system update and disabled the AI element of the chatbot.
- Company involved
- DPD
2 source articles · read the reporting →
Portland Water Bureau AI pilot offers discount to billionaire CEO
The Portland Water Bureau used a machine learning system in a randomised control trial to identify customers for its financial assistance programme. The system selected Columbia Sportswear CEO Tim Boyle, a billionaire and one of the city's largest residential water consumers, for a 40% water bill discount. Boyle declined the discount, stating it should go to someone who needs it. The bureau is testing whether the SERVUS algorithm can accurately identify customers' ability to pay.
- Company involved
- Portland Water Bureau
- AI system involved
- Smart Discount Program
1 source article · read the reporting →
Services Australia voiceprint system fooled by AI voice clone
A Guardian Australia investigation found that the voiceprint system used by Services Australia's Centrelink and the Australian Taxation Office can be bypassed using an AI-generated voice clone. A journalist created a clone of their own voice from four minutes of audio and used it with a customer reference number to access their Centrelink self-service account. The system is used by millions of Australians for identity verification over the phone. Services Australia stated that it continually assesses risks and applies additional tests if unusual circumstances are detected, but did not commit to changing the technology.
- Company involved
- Services Australia
- AI system involved
- Voiceprint
1 source article · read the reporting →
AI-generated Centrelink phishing emails target 270,000 Australians
More than 270,000 fake emails impersonating Services Australia and Centrelink were detected over four months in a broad phishing campaign. Cybersecurity firm Mimecast reports that cybercriminals are using artificial intelligence to create highly convincing clones of legitimate government communications about benefits. The attack targets vulnerable people and can lead to identity theft, data theft, malware, or ransomware.
- Company involved
- Services Australia
4 source articles · read the reporting →
South African government departments suspend officials over AI-generated fake sources
The South African Department of Communication and Digital Technology and Department of Home Affairs suspended four officials after discovering that AI-generated fictitious references were used in policy documents. The Draft National Artificial Intelligence Policy was withdrawn from public consultation, and the Revised White Paper on Citizenship, Immigration, and Refugees was also affected. The departments are investigating and have appointed independent law firms to review all policy documents since November 2022. The ministers have pledged to implement AI verification checks in future policy approval processes.
- Company involved
- Department of Communication and Digital Technology; Department of Home Affairs
3 source articles · read the reporting →
Royal Free London publishes audit into Streams app data processing
The Royal Free London NHS Foundation Trust published an audit into its use of the Streams app, following an investigation by the Information Commissioner's Office (ICO) in July 2017. The Streams app alerts clinicians to patients at risk of acute kidney injury. The audit, conducted by Linklaters, concluded that the trust's use of Streams was lawful and complied with data protection laws, although areas for improvement were identified. The ICO later recognised that the trust had completed all required actions.
- Company involved
- Royal Free London NHS Foundation Trust
- AI system involved
- Streams
10 source articles · read the reporting →
DOGE's Flawed AI Tool Threatens Veterans Affairs Services
The Department of Government Efficiency developed an AI tool to identify unnecessary VA contracts, but it used outdated models and lacked context, leading to misclassification. At least 24 contracts were canceled, affecting cancer research and nurse care tools. The VA acknowledged the tool's role but stated all contracts undergo human review. Experts criticized the use of AI for such complex decisions.
- Company involved
- Department of Veterans Affairs
- AI system involved
- Muncher
2 source articles · read the reporting →
Sidewalk Labs releases Toronto waterfront plan amid privacy concerns
Sidewalk Labs, a subsidiary of Alphabet, released a 1,500-page plan for a new development on Toronto's eastern waterfront, including the Quayside site. The plan involves extensive data collection and management, raising privacy concerns from critics and the public. Waterfront Toronto, the overseeing body, is reviewing the plan and has expressed concerns about its scope and data governance. The company has proposed an independent trust to oversee data, but critics remain unsatisfied.
- Company involved
- Sidewalk Labs
- AI system involved
- Quayside development
10 source articles · read the reporting →
UK government using AI for benefits and immigration decisions
The UK government is reportedly using artificial intelligence to make decisions on welfare benefits and immigration applications. The system automates decisions previously made by human caseworkers. Concerns have been raised about the fairness and transparency of such automated decisions.
10 source articles · read the reporting →
CISA Acting Director Uploaded Sensitive Files to Public ChatGPT
Madhu Gottumukkala, the acting director of the Cybersecurity and Infrastructure Security Agency, uploaded contracting documents marked 'for official use only' into a public version of ChatGPT in August 2025, triggering security warnings. The agency had blocked ChatGPT for other employees, but Gottumukkala had obtained special permission to use it. The Department of Homeland Security launched an internal review to assess potential harm to government security. No classified information was exposed, but the incident raised concerns about the handling of sensitive material.
- Company involved
- Cybersecurity and Infrastructure Security Agency
- AI system involved
- ChatGPT
1 source article · read the reporting →
INSS AI Denies Rural Worker's Pension After Misidentifying Her as a Man
A rural worker in Brazil, Josélia de Brito, had her pension application through the Meu INSS app automatically denied after the AI system misidentified her as a man. The INSS deployed the system to speed up benefit decisions, but experts say it struggles with complex rural cases. The case is cited as evidence that automation may exclude vulnerable people with limited digital access.
- Company involved
- Instituto Nacional do Seguro Social (INSS)
- AI system involved
- Meu INSS
4 source articles · read the reporting →
Commercial network in Sri Lanka uses AI-generated anti-migrant content targeting UK
ISD and TBIJ identified a network of over 100 Facebook pages and groups run from Sri Lanka that spread AI-generated anti-migrant content to UK audiences for profit. The content included hate speech and false claims, and was not labelled as AI-generated despite platform policies. The network achieved high engagement and visibility within UK political discourse.
10 source articles · read the reporting →
Walgreens deploys digital cooler doors with ads from Cooler Screens
Walgreens is rolling out digital cooler doors from Cooler Screens that display ads before showing the cooler contents. The system tracks when customers stop in front of the doors but claims to be identity-blind. Customers have expressed confusion and annoyance on social media. Walgreens says the screens provide relevant product information.
- Company involved
- Walgreens
- AI system involved
- Cooler Screens
10 source articles · read the reporting →
Barclays pilot of Sapience monitoring software causes employee stress
Barclays introduced a pilot of employee monitoring software from Sapience in its product control department at Canary Wharf. The system monitors computer activity and admonishes staff if they are not deemed active enough, recording breaks as "unaccounted activity". Employees reported significant stress and worry about taking breaks. Barclays acknowledged the pilot and said it would listen to feedback.
- Company involved
- Barclays
- AI system involved
- Sapience employee monitoring software
10 source articles · read the reporting →
DWP's Universal Credit algorithm causes underpayment and hardship for claimants
The Department for Work and Pensions (DWP) uses an automated means-testing algorithm in its Universal Credit system that miscalculates earnings due to a design flaw, leading to underpayments and fluctuating benefit amounts. Claimants such as Janet R. received payments hundreds of pounds short, forcing them into debt and foodbank use. A Court of Appeal ruling in June 2020 ordered the DWP to fix the flaw, but the department had not yet fully implemented the remedy at the time of writing.
- Company involved
- Department for Work and Pensions
- AI system involved
- Universal Credit
10 source articles · read the reporting →
Dutch government continued SyRI welfare fraud profiling after ban
The Dutch government deployed the SyRI algorithm to profile welfare recipients in low-income neighborhoods, despite a 2020 court ruling that the system violated EU human rights. The algorithm flagged thousands of parents for fraud based on illegal risk factors such as dual nationality, leading to false accusations, bankruptcy, and trauma. The government has announced an external review of the practices.
- Company involved
- Ministry of Social Affairs of the Netherlands
- AI system involved
- SyRI
10 source articles · read the reporting →
UK councils use Covid OneView AI to harvest personal data for risk scoring
UK local authorities are using a system called Covid OneView, developed by data analytics firm Xantura, to harvest millions of personal details from council records. The system uses predictive analytics and AI to assign risk scores to households and individuals, aiming to identify those vulnerable to Covid or likely to break lockdown rules. Privacy campaigners and MPs have criticised the lack of transparency and the extent of data collection, which includes sensitive information such as debt levels, living arrangements, and even notes on unfaithful sex. Xantura and Barking and Dagenham Council have defended the system as compliant with data protection rules and focused on providing support.
- Company involved
- UK local authorities
- AI system involved
- Covid OneView
6 source articles · read the reporting →
Teleperformance plans AI webcam surveillance for home-working staff
Teleperformance, a global call centre company, told some staff it would install AI-powered webcams to monitor home-working infractions such as eating, phone use, or leaving desks. The system would randomly scan for breaches and send alerts to managers. After the Guardian inquired, the company said the remote scans would not be used in the UK, but the plan raised concerns from unions and MPs about invasive surveillance.
- Company involved
- Teleperformance
10 source articles · read the reporting →
