The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Snapsheet AI” · matched on meaning · public reporting

Data leaked of those who created trending 80s-style images with AI

এআই দিয়ে যারা ৮০’র দশকের ট্রেন্ডিং ছবি বানিয়েছিলেন তাদের তথ্য ফাঁস! - Newszonebd

Information has been leaked of individuals who used AI to generate trending images styled after the 1980s. The incident was reported by Newszonebd.

1 source article · read the reporting →

WF-1CLA2811 Aug 2026

AI hallucinated case law in insurance company’s filings in L.A. County house fire dispute - Los Angeles Times

AI generated false legal citations that were submitted in court, affecting the plaintiff in an insurance dispute.

Company involved
State Farm
AI system involved
Irys

1 source article · read the reporting →

AI Hiring Platform Faces FCRA Class Action Over Data Use | Kistler et al. v. Eightfold AI Inc.

The AI platform screened job applicants, affecting their hiring prospects.

Company involved
Eightfold AI
AI system involved
Eightfold AI

1 source article · read the reporting →

WF-XT66PD1 Jan 2026

AI Lawsuit Pushes the Boundaries of AI Litigation—and May Signal a New Wave

Ranked job applicants' likelihood of success, affecting their hiring prospects.

Company involved
Eightfold AI Inc.
AI system involved
Eightfold AI Hiring Platform

1 source article · read the reporting →

WF-4NSURG14 Jul 2023

Playground AI makes MIT student's headshot appear Caucasian

Rona Wang, an MIT graduate, used Playground AI to generate a professional LinkedIn photo. The AI altered her appearance, giving her lighter skin and blue eyes, making her look Caucasian. The incident sparked discussion about racial bias in AI. Playground AI's founder acknowledged the issue and expressed a desire to fix it.

Company involved
Playground AI
AI system involved
Playground AI

1 source article · read the reporting →

Body Shop Owners Unhappy with Insurers' AI Repair Estimates

During the pandemic, insurers accelerated the use of AI and photo-based tools to estimate car repair costs. Body shop owners say the estimates are often inaccurate, missing hidden damage and leading to more time haggling over prices. The insurance industry acknowledges the technology is new and evolving, but repairers argue it cannot replace in-person inspections.

Company involved
Various insurance companies
AI system involved
AI-based photo estimation tools (e.g., CCC Smart Estimate, Tractable)

1 source article · read the reporting →

WF-2V4GXS1 Jul 2026

Spokane officials fooled by AI-generated police photo and event flyer

In July 2026, Spokane city officials inadvertently released an AI-generated photo of an undercover police officer holding a dog, which was later revealed to be fake. Separately, a parks department employee used AI to create a flyer for a clocktower event that plagiarised the work of local artist Matthew Clinard. The city apologised, removed the flyer, and pledged to review its AI policies and training. The incidents highlight the risks of generative AI in government communications.

Company involved
City of Spokane

1 source article · read the reporting →

Resume prompt injection tricks AI hiring - moneywise.com

AI screening system determined which job applicants to advance to the next stage of recruitment.

1 source article · read the reporting →

WF-RU3A8H1 Jan 2021

Nate misrepresented AI shopping app, used human workers instead

Nate, a startup that claimed to use AI to auto-fill customer information for purchases, actually used human workers in the Philippines to manually complete transactions for 60-100% of orders throughout 2021, according to an investigation by The Information. The company denied the claims, calling them baseless. No harm to users was reported.

Company involved
Nate
AI system involved
Nate app

8 source articles · read the reporting →

WF-EAR1XVKorean

"AI trained on child sexual abuse material?"... Musk's xAI hit with class action lawsuit

"아동 성착취물로 AI 훈련?"...머스크 xAI, 집단 소송 휘말려 - YTN

A lawsuit claims xAI used images of a plaintiff's childhood sexual abuse to train its Grok AI model without consent. The victim says AI-generated child sexual abuse material depicting them was created and spread through Grok. The suit seeks damages per violation and demands xAI block tools that generate sexual images.

Company involved
xAI
AI system involved
Grok

1 source article · read the reporting →

WF-7HYWB51 Jan 2022

Acclarent's AI-Powered Surgery Tool Allegedly Injures Patients, Lawsuits Claim

Two patients allege that Acclarent's TruDi Navigation System, which uses AI to confirm device positioning during sinus surgery, misled surgeons and caused severe injuries including strokes. The FDA has received over 100 reports of malfunctions and at least ten injuries since AI was added. Lawsuits claim the company rushed the technology to market with only 80% accuracy, making the device less safe than before. Acclarent denies any causal connection, and the cases are ongoing.

Company involved
Acclarent
AI system involved
TruDi Navigation System

2 source articles · read the reporting →

WF-WUEQTC4 Sep 2021

Meta Scraped User Photos for Secret Smart-Glasses Tech, Class Action Claims - The SOFX Report

Meta harvested user photographs and created biometric faceprints to enable a smart-glasses system that could identify strangers in public without consent.

Company involved
Meta Platforms, Inc.
AI system involved
NameTag

1 source article · read the reporting →

AI-Generated Fake Investment Websites Target Australian Fraud Analyst

A fraud analyst, Leon, was targeted by scammers who used AI to create convincing fake websites for non-existent investment firms. The scammers posed as employees of Assent Advisory and directed him to elaborate sites for APPC Capital Singapore and Thackeray Mines and Minerals Inc., complete with AI-generated images and fake details. Leon recognised the scam, but the sophistication of the AI-generated content made him second-guess his own judgment. The incident highlights how AI is enabling more convincing investment scams.

1 source article · read the reporting →

WF-4DGQE71 Jan 2022

Acclarent's AI-Powered Surgery Tool Allegedly Injures Patients, Lawsuits Claim

The TruDi Navigation System by Acclarent, which uses AI to confirm device positions during sinus surgery, has been linked to at least ten patient injuries including strokes, according to FDA reports and two lawsuits. Plaintiffs Erin Ralph and Donna Fernihough allege that the AI was inaccurate and misled surgeons, causing carotid artery damage and strokes in 2022. Acclarent denies the allegations, stating there is no credible evidence of a causal connection. The lawsuits are ongoing.

Company involved
Acclarent
AI system involved
TruDi Navigation System

2 source articles · read the reporting →

Meta confirms it may train AI on images from Ray-Ban Meta smart glasses

Meta has confirmed that any image users share with Meta AI through Ray-Ban Meta smart glasses may be used to train its AI models. The company states that this is clear in the user interface and privacy policy, but critics argue users may not understand they are giving Meta images of their homes and loved ones for training. No specific incident of harm has been reported, but the policy raises privacy concerns.

Company involved
Meta
AI system involved
Ray-Ban Meta AI

7 source articles · read the reporting →

WF-7JVW3N1 Jun 2020

Starship delivery robot collides with car in Frisco, driver compensated

Jisuk Mok's car was hit by a Starship food delivery robot while she was stopped at a light in Frisco, Texas, causing over $2,600 in damage. She struggled to get insurance information and contact Starship, which initially refused to release video of the incident. After NBC 5 Responds intervened, Starship acknowledged the incident and agreed to pay for the damages. The company stated such incidents are rare, with robots crossing 15,000 roads daily without issue.

Company involved
Starship Technologies
AI system involved
Starship

2 source articles · read the reporting →

Arity collected drivers' data via apps for insurance scores

Popular smartphone apps including Life360, MyRadar and GasBuddy reportedly shared users' location and motion data with Arity, an Allstate-owned company. Arity used the data to calculate driving scores that could be sold to car insurers to set rates. Users were said not to be clearly informed that their data would be used for insurance pricing. Life360 and Arity stated that users had to opt in and that no personally identifiable driving data was shared without consent.

Company involved
Arity
AI system involved
Arity IQ network

2 source articles · read the reporting →

WF-RP7F3F13 Apr 2022

Scammers used AI-generated faces to pose as a Boston law firm

Scammers used a website and AI-generated faces to create a fake law firm called Arthur Davidson and sent a DMCA copyright infringement notice to a blogger. The blogger investigated and discovered the lawyers' photos were created by a generative adversarial network and the firm's website contained many red flags. The website was shut down shortly after the blogger contacted a company on whose behalf the notice was allegedly sent.

Company involved
Arthur Davidson
AI system involved
This Person Does Not Exist

1 source article · read the reporting →

WF-JFGJNJ1 Nov 2025

Grok and Google Lens AI overviews falsely claim fake images show Huntingdon train attack

Grok and Google Lens AI overviews have been claiming that AI-generated images of the Huntingdon train attack are real. Grok told users one image was a genuine photo, while Google Lens claimed it was a still from a BBC news report. The AI systems also linked unrelated videos to the attack. Full Fact contacted Google, which told users they can provide feedback on errors. xAI has not yet responded.

Company involved
xAI and Google
AI system involved
Grok and Google Lens AI overviews

4 source articles · read the reporting →

Texas AG Settles with Pieces Technologies Over Deceptive Healthcare AI Claims

The Texas Attorney General investigated Pieces Technologies, a Dallas-based healthcare AI company, for making false and misleading statements about the accuracy of its generative AI product used in hospitals. The company claimed an error rate of less than 1 per 100,000, but the investigation found these metrics were likely inaccurate. As part of the settlement, Pieces agreed to accurately disclose its product's accuracy and ensure hospital staff understand the appropriate reliance on its AI. The case marks the first-of-its-kind healthcare generative AI investigation by the AG.

Company involved
Pieces Technologies

4 source articles · read the reporting →

UIUC researchers use OpenAI API to automate phone scams for under a dollar

Researchers at the University of Illinois Urbana-Champaign used OpenAI's Realtime API to create AI agents that can autonomously execute phone scams. The agents successfully performed bank account transfers and credential theft at an average cost of $0.75 per scam. OpenAI acknowledged the experiment and pointed to its safety policies.

Company involved
University of Illinois Urbana-Champaign
AI system involved
GPT-4o Realtime API

6 source articles · read the reporting →

WF-A0VSHV14 Aug 2023

Snapchat says My AI chatbot's story post was a glitch

Snapchat's My AI chatbot posted an unintelligible one-second story to some users' story feeds and stopped responding to messages. Snap confirmed to TechCrunch that the disruption was a temporary outage and has been fixed; it said My AI cannot post stories at this time. Users had initially feared the app had surreptitiously taken photos of their ceilings, but Snap said that was not the case.

Company involved
Snap
AI system involved
My AI

10 source articles · read the reporting →

WF-52Q1NZ26 Feb 2021

Qoves facial assessment tool ranks journalist's attractiveness and suggests procedures

Tate Ryan-Mosley, a journalist at MIT Technology Review, used Qoves Studio's AI facial assessment tool, which automatically scored her face and listed perceived flaws such as smile lines and under-eye bags. The tool recommended skin-care products and paid surgical consultation reports. She also tried Megvii's Face++ beauty-scoring system, which gave her two percentage attractiveness scores. The article raises concerns that such algorithms are inaccurate, biased and not transparently used by social media platforms.

Company involved
Qoves Studio
AI system involved
Facial Assessment Tool

9 source articles · read the reporting →

DeepScore markets facial and voice analysis app for trustworthiness scoring despite experts' doubts

DeepScore, a Tokyo-based company, is marketing an app that uses facial and voice recognition to score people's trustworthiness for lenders and insurers in Japan, Indonesia, Vietnam and the Philippines. The company says the app can detect deception with 70 per cent accuracy, but researchers and privacy advocates say there is no reliable scientific basis for such judgments and warn of discrimination and privacy harms. The chief executive said the system is only one part of lenders' and insurers' decision-making and that people can choose not to use it. Critics respond that an unequal balance of power makes consent difficult.

Company involved
DeepScore
AI system involved
DeepScore

6 source articles · read the reporting →

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