Customer-Service AI
Twenty leading AI platforms in this category, in the order Wayward Fowl lists them (2026-10-07), and what we hold on each.
This category is researched in full — who uses each platform, the cases naming it and the laws it answers to: AI customer-support platforms →
| Rank | Platform | Made by | Companies we can evidence |
|---|---|---|---|
| 1 | Zendesk | Zendesk, Inc. | 521 |
| 2 | Intercom Fin | Intercom, Inc. | 399 |
| 3 | Salesforce Agentforce | Salesforce, Inc. | 99 |
| 4 | Ada | Ada Support Inc. | 111 |
| 5 | Sierra | Sierra Technologies, Inc. | 34 |
| 6 | Decagon | Decagon AI, Inc. | 21 |
| 7 | Genesys | Genesys Cloud Services, Inc. | 33 |
| 8 | NICE | NICE Ltd. | 24 |
| 9 | Five9 | Five9, Inc. | 27 |
| 10 | Talkdesk | Talkdesk, Inc. | 39 |
| 11 | Kore.ai | Kore.ai, Inc. | 6 |
| 12 | PolyAI | PolyAI Limited | 0 |
| 13 | Cognigy | — | not yet researched |
| 14 | Yellow.ai | Bitonic Technology Labs Inc. | 22 |
| 15 | LivePerson | LivePerson, Inc. | 27 |
| 16 | Forethought | Forethought Technologies, Inc. | 17 |
| 17 | Amelia | — | not yet researched |
| 18 | Observe.AI | — | not yet researched |
| 19 | Cresta | — | not yet researched |
| 20 | Gladly | Gladly Software, Inc. | 25 |