The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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212 incidents closest to “Thomson Reuters Corporation” · matched on meaning · public reporting

WF-15KEYQ1 Apr 2023

Deloitte software glitches wrongly remove Texans from Medicaid

Advocacy groups filed a complaint with the Federal Trade Commission alleging that Deloitte's eligibility software, TIERS, used by Texas Medicaid, wrongly disenrolled qualified recipients due to glitches. Nearly 1.8 million Texans lost coverage after the pandemic pause ended, with many errors attributed to procedural issues but some linked to system malfunctions. Deloitte denies the claims, while the state says it restored care for at least 90,000 people. The FTC has not yet responded to the complaint.

Company involved
Texas Health and Human Services Commission
AI system involved
TIERS

6 source articles · read the reporting →

Tyrone Walker v. Juliane Pierre (CA Massachusetts): AI-hallucinated content in court filing, Struck from the record

The AI generated nonexistent legal citations that were included in a court filing, causing the court to strike them from the appellant's brief.

1 source article · read the reporting →

Samsung settles Texas lawsuit over ACR data collection on smart TVs

Samsung has settled a lawsuit with the Texas Attorney General over its Automated Content Recognition (ACR) system on smart TVs. The system collected viewing data from users without informed consent. As part of the settlement, Samsung agreed to stop collecting ACR data from Texans without explicit consent and to rewrite its privacy prompts. Samsung also faces a federal class action in New York over similar allegations.

Company involved
Samsung
AI system involved
Automated Content Recognition (ACR)

7 source articles · read the reporting →

WF-ZGY59J28 Feb 2026

Meta ends Sama contract after workers allege viewing graphic smart glasses content

Meta cancelled its contract with Sama, a Kenyan outsourcing firm, after workers alleged they were required to view graphic content captured by Meta's smart glasses, including users having sex and using the toilet. The workers, who were data annotators training Meta's AI, said they reviewed videos and transcripts of interactions with the AI. Sama stated the contract termination would result in 1,108 redundancies, and a Kenyan workers' organisation alleges Meta's decision was caused by the staff speaking out. Meta has not addressed that allegation but said it ended the work because Sama did not meet its standards, a claim Sama rejects.

Company involved
Meta
AI system involved
Meta smart glasses

6 source articles · read the reporting →

WF-S3MU7Y13 Dec 2024

Apple Intelligence generates false BBC news alert about suicide

On 13 December 2024, Apple's new generative AI feature, Apple Intelligence, generated a false news alert attributing it to the BBC, claiming the suicide of Luigi Mangione. The BBC complained to Apple. Reporters Without Borders (RSF) urged Apple to remove the feature, citing risks to reliable journalism.

Company involved
Apple
AI system involved
Apple Intelligence

7 source articles · read the reporting →

WF-333WY81 May 2025

Philip Morris accused of using AI to rig EU tobacco consultation responses

Dutch broadcasters Pointer and NOS allege that Philip Morris International used an AI-powered platform, 'Your Voice, Your Choice', to generate responses to the European Commission's public consultation on tobacco legislation. The platform offered pre-defined responses and AI assistance, leading to an estimated 30 per cent of all responses being AI-generated. Philip Morris denies wrongdoing, stating that users retained full control and that anti-tobacco lobbyists are attempting to discredit legitimate participation. The incident raises concerns about the integrity of EU democratic processes.

Company involved
Philip Morris International
AI system involved
Your Voice, Your Choice

4 source articles · read the reporting →

WF-UF6BMA1 Jan 2018

TransUnion AI tenant screening denied 75-year-old man apartment due to mistaken littering conviction

Chris Robinson, then 75, applied for a senior living apartment in California. The property manager used an AI screening program from TransUnion, which assigned him a low score based on a mistaken conviction for littering that belonged to a different person with the same name in Texas. Robinson lost the apartment and his application fee. A federal class-action lawsuit against TransUnion moved toward a $11.5 million settlement in 2023.

10 source articles · read the reporting →

Kansas judge fines lawyers $12,000 for AI-generated fake citations in patent case

A Kansas federal judge fined four lawyers a total of $12,000 for filing court documents containing non-existent quotations and case citations generated by ChatGPT. The lawyers, representing patent holder Lexos Media IP, failed to verify the AI's output, which included hallucinated legal authorities. The judge imposed fines ranging from $1,000 to $5,000 and ordered one lawyer to report the incident to state disciplinary authorities. The sanctioned attorneys acknowledged the error and stated that firms should implement strict policies for AI use.

AI system involved
ChatGPT

2 source articles · read the reporting →

WF-67SP4W1 Jan 2016

Duke University MTMC Dataset Used in Authoritarian Surveillance Research

Duke University created and openly distributed the Duke MTMC dataset, containing surveillance footage of approximately 2,000 students and visitors on campus. The dataset was used by numerous organisations, including Chinese military-linked companies like SenseTime and Hikvision, for developing person re-identification and facial recognition technologies. Following an investigation by exposing.ai and the Financial Times, Duke University terminated the dataset in May 2019. The incident highlights the privacy risks of academic datasets being repurposed for mass surveillance without consent.

Company involved
Duke University
AI system involved
Duke MTMC

1 source article · read the reporting →

WF-32WBKL5 Mar 2025

Yale Suspends Scholar After AI News Site Accuses Her of Terrorist Link

Helyeh Doutaghi, a scholar at Yale Law School, was placed on administrative leave and barred from campus after an AI-powered news site published allegations linking her to Samidoun, a group the U.S. has designated as funding terrorism. Yale officials cited the allegations as the reason for the suspension. Doutaghi's lawyer denies she is a member of Samidoun. The incident highlights the potential harm of AI-generated content on individuals' reputations and employment.

Company involved
Yale University

2 source articles · read the reporting →

WF-J2NGKY1 Jan 2020

Brand Safety AI Defunds News Publishers by Incorrectly Blocking Ads

Brand safety detection technologies, which use AI and keyword lists, have been incorrectly marking articles on mainstream news sites as 'brand unsafe', causing ads to be blocked. This has led to significant ad revenue losses for publishers like the New York Times, Wall Street Journal, and Vice. Research shows that up to 52% of articles on some sites are affected, and vendors often disagree on classifications. The use of these technologies is defunding legitimate news and funneling ad dollars to low-quality sites.

2 source articles · read the reporting →

WF-PBJ4UN1 May 2026

Steve Rosenbaum's Book Retracted After AI-Generated Quotes Found

Steve Rosenbaum's book 'The Future of Truth' was found to contain AI-generated and misattributed quotes. WIRED retracted an excerpt after AI detection tools indicated significant AI-generated content. Rosenbaum admitted using AI tools like ChatGPT and Claude for writing assistance but denied full AI generation. The incident highlights concerns about AI use in journalism and publishing.

Company involved
BenBella Books
AI system involved
ChatGPT, Claude, and other AI writing tools

2 source articles · read the reporting →

WF-O7K1G41 Jun 2025

Content Giants Sue Unauthorized AI, Invest in Paid Partners - 조선일보

Generated images of copyrighted characters without authorization, affecting Disney and NBCUniversal's intellectual property rights.

Company involved
Midjourney
AI system involved
Midjourney

1 source article · read the reporting →

WF-OTVT0P28 Sep 2026

Refugee claimants strike out after Federal Court says their legal claim is AI fakery - National Post

The Federal Court rejected the refugee claimants' appeal due to AI-generated fake legal arguments.

Company involved
OWS Law

1 source article · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

WF-BMN0L918 Aug 2026

Temple Police officer resigns after internal investigation into misuse of Flock Safety automatic license plate reader system - tdtnews.com

An officer conducted an unauthorized search of the Flock Safety automatic license plate reader system without a legitimate law enforcement purpose.

Company involved
Temple Police Department
AI system involved
Flock Safety automatic license plate reader (ALPR) system

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

WF-AAEOVA1 May 2022

Lawsuit Says UnitedHealth Used AI With a 90% Error Rate to Deny Care - Yahoo

Denied post-acute care coverage to elderly Medicare Advantage patients

Company involved
UnitedHealth Group
AI system involved
nH Predict

1 source article · read the reporting →

Attorney-general demands explanation over AI court blunder - ABC News & Headlines – Australian Broadcasting Corporation

The parole board imposed a condition preventing Susan Neill-Fraser from speaking to the media about her case.

Company involved
Parole Board of Tasmania

1 source article · read the reporting →

WF-8XLWG27 Jun 2024

Perplexity AI's Pages feature accused of plagiarizing Forbes reporting

Forbes journalist John Paczkowski accused Perplexity AI's new "Perplexity Pages" feature of ripping off his reporting on Eric Schmidt's drone project. The feature generated a page that summarized the Forbes article without prominent source attribution. Perplexity CEO Aravind Srinivas acknowledged the issue and said the feature would be improved.

Company involved
Perplexity AI
AI system involved
Perplexity Pages

10 source articles · read the reporting →

Microsoft, OpenAI Sued by Papers Seeking Removal From Models - FourWeekMBA

Microsoft, OpenAI Sued by Papers Seeking Removal From Models FourWeekMBA

Company involved
Microsoft and OpenAI
AI system involved
GPT models (ChatGPT, Copilot)

1 source article · read the reporting →

WF-M83U889 Sep 2026

Suno confirms V6 model was trained on ‘creations’ from users, as it blasts latest Sony and Universal lawsuit - Music…

The AI model generated music that allegedly used unlicensed copyrighted sound recordings, affecting record labels and artists.

Company involved
Suno
AI system involved
Suno V6

1 source article · read the reporting →

Trial of live facial recognition in London stations leads to a false positive and no arrests - AOL.ca

Trial of live facial recognition in London stations leads to a false positive and no arrests AOL.ca

1 source article · read the reporting →

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