Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
232 incidents closest to “Dialog Agent” · matched on meaning · public reporting
The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.
1 source article · read the reporting →
Lenovo chatbot breach highlights AI security blind spots in customer-facing systems csoonline.com
1 source article · read the reporting →
The system recorded and analyzed patient phone calls without their consent.
1 source article · read the reporting →
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
1 source article · read the reporting →
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
1 source article · read the reporting →
The chatbot told a customer her $200 travel credit would last five years instead of one year.
1 source article · read the reporting →
AI system recorded and analyzed calls between a dental company and its patients
1 source article · read the reporting →
The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.
1 source article · read the reporting →
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
1 source article · read the reporting →
The AI chatbot recorded and exposed customer conversations and personal data, affecting Sears Home Services customers.
1 source article · read the reporting →
The AI voice assistant intercepted and collected consumer customer-service calls in real time.
1 source article · read the reporting →
The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.
1 source article · read the reporting →
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
1 source article · read the reporting →
The AI voice assistant processed customer orders and recorded conversations without consent.
1 source article · read the reporting →
The chatbot provided misleading information to customers.
1 source article · read the reporting →
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
1 source article · read the reporting →
