The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Google Public Sector (subsidiary of Google LLC; ultimate parent Alphabet Inc.)” · matched on meaning · public reporting

WF-RQ6Z5D10 Jul 2024

Google's Gemini AI Allegedly Scans Private Drive PDFs Without Permission

Kevin Bankston, a privacy activist, alleges that Google's Gemini AI automatically summarised his private tax return PDF in Google Drive without his explicit consent. Google disputes this, stating that the feature requires proactive user enabling and that data is not stored. Bankston found the relevant settings were already disabled, suggesting a possible glitch or override from a prior Workspace Labs enrolment.

Company involved
Google
AI system involved
Gemini AI

1 source article · read the reporting →

WF-W29ZAW1 Jan 2013

Google AdSense shows arrest ads more for black-sounding names

A study by Latanya Sweeney found that Google's AdSense system delivered ads suggestive of arrest records disproportionately for names associated with Black individuals compared to white-associated names. The study analysed 2184 racially associated names across two websites. Google maintained that it received the same ad text for groups of last names, but the cause of the disparity remains unknown.

Company involved
Google
AI system involved
Google AdSense

10 source articles · read the reporting →

WF-U5X4EM1 May 2026

Google sues Chinese gang over AI-powered fraud targeting Americans

Google has filed a lawsuit against a Chinese cybercrime group called Outsider Enterprise, alleging it used Google's Gemini AI to create hundreds of fake websites impersonating companies and government services. The group allegedly sent millions of phishing messages to Android users, defrauding hundreds of thousands of Americans of millions of dollars. Google is coordinating with the FBI and wireless carriers to dismantle the network. The lawsuit, filed in the Southern District of New York, seeks an injunction to take down the operation.

Company involved
Outsider Enterprise
AI system involved
Gemini

3 source articles · read the reporting →

Google's Nightingale project transfers medical data of millions without patient knowledge

An anonymous Google whistleblower states that the company acquired medical data of 50 million patients from Ascension without their knowledge. The transfer, known as Project Nightingale, raised privacy and security concerns. The article reports that a federal inquiry was launched into whether HIPAA protections were followed.

Company involved
Google

10 source articles · read the reporting →

WF-KWD2HV20 Nov 2020

Google's secret blocklist fails to block many hate terms on YouTube ads

The Markup investigated Google's secret blocklist that hides YouTube hate videos from advertisers. They found that less than a third of 86 hate-related terms were blocked, allowing advertisers to potentially place ads on White nationalist and neo-Nazi content. Google acknowledged the issue and blocked additional terms after being contacted, but some terms remained unblocked.

Company involved
Google
AI system involved
Google Ads blocklist

10 source articles · read the reporting →

WF-BBIPT515 Oct 2024

Google AI Overviews provide inaccurate finance information in 43% of searches

A study by The College Investor found that Google's AI Overviews provided misleading or inaccurate information in 43% of 100 personal finance-related searches. The AI-generated answers included outdated tax rules and incorrect student loan repayment plan details. One user believed she could convert her 529 plan to a Roth IRA in California, which is not allowed. Google has not responded to requests for comment.

Company involved
Google
AI system involved
AI Overviews

3 source articles · read the reporting →

WF-VEPMQW2 Dec 2020

Google terminates Dr. Timnit Gebru after research censorship

Dr. Timnit Gebru, a Black woman research scientist and co-lead of Google's Ethical AI team, was terminated on December 2, 2020, after Google censored her research on large language models. Google claimed she resigned, but she alleges it was retaliation for her pushback against censorship and workplace discrimination. The termination sparked widespread support from Googlers and academics.

Company involved
Google

10 source articles · read the reporting →

WF-QSFASR1 Jan 2019

Denmark's Udbetaling Danmark welfare algorithm illegally surveilled millions

Udbetaling Danmark (UDK), Denmark's centralized welfare payment agency, used automated algorithms to check eligibility and detect fraud. The system collected personal data on millions of beneficiaries and their relatives, including non-beneficiaries, in what a think-tank called 'systematic surveillance'. A complaint to the Danish Data Protection Authority led to a ruling that the data collection violated GDPR, and UDK eventually deleted the illegally obtained data. The system also caused erroneous payments, including underpaying 300,000 pensioners by 94 million euros annually.

Company involved
Udbetaling Danmark

10 source articles · read the reporting →

WF-0VCTAP11 Sep 2017

Google allowed ads targeting racist search terms, disabled them after inquiry

BuzzFeed News discovered that Google's advertising platform allowed a campaign to target people searching racist phrases, and that Google's keyword tool suggested additional offensive terms. The campaign served 17 ad impressions before Google disabled most of the keywords after being contacted. Google acknowledged the breach of its policies and said it had turned off the suggestions.

Company involved
Google

10 source articles · read the reporting →

WF-LWH19Y7 Apr 2011

Italian court rules Google liable for autocomplete defamation

A Milan court found Google guilty of libel after its autocomplete function linked an unnamed businessman's name with the terms 'conman' and 'fraud'. The entrepreneur, who provides educational services in personal finance, complained that these suggestions damaged his public image. Google argued it was not responsible for the algorithmically generated terms, but the court ordered the removal of the offending suggestions. The company expressed disappointment, stating that autocomplete predictions are based on previous users' searches.

Company involved
Google
AI system involved
Google Autocomplete

10 source articles · read the reporting →

WF-39C1QL1 Sep 2021

Google's autocomplete subtitles mislead public about conspiracy theorists

A study by researchers at Simon Fraser University found that Google's autocomplete subtitle algorithm assigned neutral or positive labels to 30 of 37 conspiracy theorists, including Alex Jones as 'American Radio Host' and Gavin McInnes as 'Canadian writer'. The researchers argue this can mislead the public and amplify extremist views because the labels do not reflect publicly known harmful roles. Google says the subtitles are generated automatically and that custom subtitles cannot be accepted. No response to the findings is reported.

Company involved
Google
AI system involved
Google Autocomplete

10 source articles · read the reporting →

WF-1QY1M326 Sep 2023

Google indexed public Bard chat URLs, raising privacy concerns

In September 2023, users discovered that Google Search was indexing URLs of shared conversations with its Bard chatbot, potentially exposing personal information shared in those chats to anyone via search. Google acknowledged the issue and said it was working to block indexing. By September 28, the conversations were no longer showing up in search results, and Google had fixed the problem.

Company involved
Google
AI system involved
Bard

10 source articles · read the reporting →

Academic blames Google Bard for false allegations against Big Four

Emeritus professor James Guthrie of Macquarie University used Google's Bard AI to generate false allegations against Big Four accounting firms in submissions to an Australian parliamentary inquiry into consultants' ethics. Guthrie later apologized and claimed sole responsibility for the errors. The Big Four firms have denied the allegations.

Company involved
Macquarie University
AI system involved
Bard

5 source articles · read the reporting →

Google seeks dismissal of class-action lawsuit over AI data scraping

Google is facing a proposed class-action lawsuit alleging that it violated the privacy and property rights of millions of internet users by scraping publicly available data to train its AI chatbot, Bard. The lawsuit, filed in July 2023, claims that Google's privacy policy change allowed data scraping for AI training without consent. Google has filed a motion to dismiss, arguing that using publicly available information is not stealing and that the lawsuit threatens generative AI.

Company involved
Google
AI system involved
Bard

5 source articles · read the reporting →

French interior official used Google AI to refuse visas to two asylum seekers

A French interior ministry official used Google's AI to refuse visas to two female asylum seekers. The official boasted about this experiment in a memo presented to the administrative court. The case is now before the court.

Company involved
French Ministry of Interior
AI system involved
Google AI

3 source articles · read the reporting →

Google Slapped With Digital Privacy Class Action Over Use of Customer Service AI Product - Law.com

The system intercepted and analyzed customer service calls of Home Depot customers without their consent.

Company involved
Google
AI system involved
Cloud Contact Center AI

1 source article · read the reporting →

Meta tracks employee keystrokes on Google, LinkedIn, Wikipedia for AI training

Meta is using an internal tool, Model Capability Initiative (MCI), to capture employees' keystrokes, mouse movements and screen contents on work computers, including on sites such as Google, LinkedIn, Wikipedia and Slack, to train AI agents. Meta confirmed the project and said safeguards protect sensitive content and that the data is not used for other purposes. Employees raised concerns in internal messages that the tool could expose passwords, product details and personal information. A Meta memo said staff can avoid capture by not doing personal work on work computers.

Company involved
Meta
AI system involved
Model Capability Initiative (MCI)

5 source articles · read the reporting →

WF-A3DBHF1 Jul 2023

French competition authority fines Google €250 million over Bard content use

The Autorité de la concurrence has fined Google €250 million for breaching commitments on related rights. The authority found that Google's Bard (now Gemini) chatbot used content from press agencies and publishers to train its foundation model and for grounding and display, without informing them or offering an opt-out that did not affect other Google services. Google did not contest the facts and proposed corrective measures.

Company involved
Google
AI system involved
Bard (now Gemini)

9 source articles · read the reporting →

WF-QLULHG11 Mar 2024

Google, Microsoft, OpenAI chatbots gave false EU election information

A report by Democracy Reporting International found that chatbots from Google, Microsoft, and OpenAI provided incorrect election dates and voting information to users ahead of the European Parliament election. The experiment, conducted in March 2024, tested the chatbots in multiple languages and found that they often hallucinated facts. The European Commission subsequently ordered the companies to explain their measures under the Digital Services Act. Google and Microsoft said they are restricting election-related queries.

Company involved
Google, Microsoft, OpenAI
AI system involved
ChatGPT, Gemini, Copilot

6 source articles · read the reporting →

WF-21HO9521 Aug 2025

X's Grok exposed hundreds of thousands of user chats in Google

Hundreds of thousands of conversations with Elon Musk's AI chatbot Grok were indexed by Google Search and made publicly accessible without users' knowledge. The exposure occurred when users pressed a share button that created unique links, but those links were also searchable online. The BBC reported the incident after Forbes initially identified more than 370,000 exposed chats. Experts described the leak as a privacy disaster, and X has not publicly responded.

Company involved
X
AI system involved
Grok

5 source articles · read the reporting →

WF-NL6UK61 Jan 2020

Big Tech companies used YouTube videos to train AI without consent

Proof News found that subtitles from 173,536 YouTube videos were used by companies including Anthropic, Nvidia, Apple, and Salesforce to train AI models. The dataset, called YouTube Subtitles, was created by EleutherAI and published in 2020. Creators were not aware and some have expressed frustration, calling it theft. The companies have acknowledged using the dataset but argue it was publicly available.

Company involved
Anthropic, Nvidia, Apple, Salesforce, Bloomberg, Databricks
AI system involved
Claude, OpenELM

10 source articles · read the reporting →

Waltham Cross residents say Google data centre construction has ruined their area

Residents living near Google's £790m data centre under construction in Waltham Cross, Hertfordshire, say it has generated constant noise, blocked their views and reduced house values, and some believe the work has made them ill. Google said its $1 billion investment would bring compute capacity to the UK and that it was committed to being active members of the community. The construction is expected to be complete next year.

Company involved
Google

6 source articles · read the reporting →

WF-L3V9H031 Jan 2025

Google Gemini generated false cheese statistic in Super Bowl ad

In a Google Super Bowl ad, the Gemini AI system displayed a false statistic claiming that Gouda accounts for 50 to 60 percent of the world's cheese consumption. Nate Hake pointed out the error on X, and Google executive Jerry Dischler responded that it was not a hallucination and that users could check references. Google later removed the statistic from the video on YouTube.

Company involved
Google
AI system involved
Gemini

5 source articles · read the reporting →

WF-R8XB0U23 Feb 2026

Google apologises for Baftas alert containing racial slur

Google sent a news alert about the Bafta awards ceremony that included a racial slur, suggesting users 'see more' on the term. The alert was triggered by a failure in Google's safety features for push notifications. Google apologised and removed the notification, stating it was not due to generative AI.

Company involved
Google
AI system involved
Google News alerts

5 source articles · read the reporting →

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