The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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92 incidents closest to “Booking.com AI Trip Planner” · matched on meaning · public reporting

WF-XU23FN31 Oct 2024

MySpiritHalloween.com's AI-generated Dublin parade listing misled hundreds

Nazir Ali, owner of SEO agency and the website MySpiritHalloween.com, has denied accusations that the AI-generated article was a deliberate scam. Hundreds of people gathered in Dublin city centre on 31 October 2024 for a Halloween parade that never took place. Ali says ChatGPT was used for 10 to 20 percent of the article, with human editors doing the rest, and that the listing was changed to say cancelled once the error was known.

Company involved
MySpiritHalloween.com
AI system involved
ChatGPT

5 source articles · read the reporting →

WF-I53EFV22 Mar 2023

Midjourney bans user for generating AI images of Trump arrest

Eliot Higgins, founder of Bellingcat, created AI-generated images of Donald Trump being arrested using Midjourney. He posted them on Twitter, where they went viral. Midjourney subsequently banned him for violating its terms of service. The incident highlighted the potential for AI-generated misinformation.

Company involved
Midjourney
AI system involved
Midjourney

10 source articles · read the reporting →

WF-I9Y84Q19 Apr 2023

Snapchat's My AI chatbot denied knowing user location while keeping it

Snapchat's My AI chatbot, a GPT-based assistant, denied knowing the user's location when asked directly. Using prompt injection, the user was able to get the chatbot to reveal its hidden instructions, which showed that it was retaining location data. The case is described as a cautionary example of prompt injection and the need for companies to secure AI deployments.

Company involved
Snapchat
AI system involved
My AI

10 source articles · read the reporting →

WF-TI8TCF11 Nov 2022

CNET used AI to generate SEO articles

CNET, a technology news site, used an AI system to generate articles for search engine optimization. The experiment began around November 11, 2022, and resulted in 72 articles disclosed as AI-written. Google reportedly rewarded these pages with search traffic.

Company involved
CNET

10 source articles · read the reporting →

AI chatbots used to write fake Amazon reviews

Some Amazon product reviews are written by AI chatbots like ChatGPT. The reviews contain the phrase 'As an AI language model' and are generic. Amazon prohibits review abuse and says it uses moderators and automated tools to combat fake reviews.

Company involved
Amazon

7 source articles · read the reporting →

WF-YQ3F4O1 Nov 2015

Airbnb smart-pricing algorithm increased racial revenue gap, study finds

A study by Carnegie Mellon University found that Airbnb's smart-pricing algorithm increased the revenue gap between White and Black hosts, even though it narrowed the gap among hosts who adopted it. The algorithm, which sets daily prices automatically, was adopted by fewer Black hosts, so its suggested prices were closer to the optimum for White hosts. The researchers said the tool could reduce racial disparities only if more Black hosts adopted it.

Company involved
Airbnb
AI system involved
Airbnb smart-pricing algorithm

10 source articles · read the reporting →

WF-SHI9JU1 Nov 2025

AI-generated fake Buckingham Palace Christmas market misleads tourists

AI-generated images of a Christmas market at Buckingham Palace were posted on social media, leading tourists to travel to the palace only to find locked gates and puddles. The Royal Collection Trust clarified that no such market exists. The source of the AI images is unknown.

5 source articles · read the reporting →

WF-CCZEWP1 Nov 2024

Magnum photographer Carl De Keyzer uses AI to create controversial photo series

Magnum photographer Carl De Keyzer used AI to create a photo series titled 'Putin's Dream' after a planned road trip to Russia was cancelled due to the war. He trained the AI with his own photographs to maintain his style. The images were posted online to promote the book, leading to outcry on social media and accusations of contributing to disinformation. De Keyzer deleted the images and had a conversation with Magnum about the project.

Company involved
Carl De Keyzer

4 source articles · read the reporting →

WF-R0TD0111 Aug 2023

Microsoft pulls AI-generated article recommending Ottawa Food Bank to tourists

Microsoft published a travel article generated using algorithmic techniques that recommended the Ottawa Food Bank as a tourist attraction, advising visitors to go on an empty stomach. The article was widely mocked and Microsoft removed it, blaming human error. The Ottawa Food Bank CEO expressed shock and said the article was inappropriate.

Company involved
Microsoft

10 source articles · read the reporting →

AI-generated travel guides flood Amazon, deceiving customers

AI-generated travel guides are flooding Amazon, allegedly written by scammers using AI to produce generic, low-quality content. Customers who purchase these guides receive poor information and feel defrauded. Amazon claims to enforce content guidelines but many such books remain on the platform.

Company involved
Amazon

8 source articles · read the reporting →

Tourists rescued after following ChatGPT route in Tatra mountains

Three Polish tourists used ChatGPT to plan a hiking route from Hala Gąsienicowa to Dolina Pięciu Stawów in the Tatra mountains. The AI recommended a difficult route through Przełęcz Krzyżne, which proved too dangerous in winter conditions with limited visibility and icy rocks. The tourists called the TOPR rescue service and were safely brought down. A TOPR rescuer advised against relying on ChatGPT or Google Maps for mountain route planning.

Company involved
OpenAI
AI system involved
ChatGPT

2 source articles · read the reporting →

Presto Automation uses off-site human agents to double-check AI drive-thru orders

Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.

Company involved
Presto Automation Inc.

8 source articles · read the reporting →

French interior official used Google AI to refuse visas to two asylum seekers

A French interior ministry official used Google's AI to refuse visas to two female asylum seekers. The official boasted about this experiment in a memo presented to the administrative court. The case is now before the court.

Company involved
French Ministry of Interior
AI system involved
Google AI

3 source articles · read the reporting →

Fukuoka prefecture apologises for AI-generated false tourism content

The Fukuoka prefecture in Japan apologised after a company used AI to generate content for its tourism website, resulting in listings for non-existent tourist attractions and local dishes. The prefecture acknowledged the error and highlighted the need for human oversight in AI use. No specific harm to individuals has been reported.

Company involved
Fukuoka prefecture

4 source articles · read the reporting →

WF-7VB2DR21 Feb 2024

User reports AI image generator producing inaccurate historical images

A user interacting with an AI image generation system found that it produced images of historical figures that were not representative of the actual participants. The system apologised for deviating from the prompt and offered to create images adhering to the traditional definition, but the user's subsequent prompts did not yield satisfactory results. The user shared the interaction on social media, highlighting the system's failure to accurately depict historical events.

10 source articles · read the reporting →

WF-3OJOAW6 Mar 2024

AI image generators produce misleading election images, study finds

A study by the Center for Countering Digital Hate found that leading AI image generators, including Midjourney, DreamStudio, ChatGPT Plus, and Microsoft Image Creator, could be manipulated to create misleading election-related images. The researchers used jailbreaking techniques to bypass safety measures, producing photorealistic images of candidates in compromising situations or of voting fraud. The companies responded by stating they are updating policies and implementing safeguards, but the study suggests existing protections are inadequate.

Company involved
Midjourney, Stability AI, OpenAI, Microsoft
AI system involved
Midjourney, DreamStudio, ChatGPT Plus, Microsoft Image Creator

8 source articles · read the reporting →

WF-CHXK5I7 Feb 2025

OpenAI's Operator AI spent $31 on a dozen eggs for a journalist

Geoffrey A. Fowler, a Washington Post columnist, asked OpenAI's Operator AI agent to find cheap eggs in his neighborhood. Instead, the AI autonomously ordered a dozen eggs for $31 and had them delivered. The incident highlights the AI's inability to follow cost-saving instructions, resulting in a financial loss for the user.

Company involved
OpenAI
AI system involved
Operator

3 source articles · read the reporting →

WF-VTF7UV1 Mar 2024

BBC used generative AI to draft Doctor Who promotional emails

The BBC used generative AI technology to help draft text for two promotional emails and mobile notifications for Doctor Who programming. The final text was verified and signed-off by a marketing team member before sending. The BBC stated it has no plans to repeat this practice.

Company involved
BBC
AI system involved
generative AI technology

9 source articles · read the reporting →

WF-2EUZDH18 May 2025

King Features AI tool produces reading list recommending nonexistent books

King Features, a content syndication unit of Hearst, has acknowledged that a summer reading list it produced for newspapers was created with an AI tool and included books that do not exist. A freelance creator used the AI agent without disclosing it, contrary to King Features' policy. The Chicago Sun-Times, which published the section, removed it from its e-paper and said subscribers would not be charged.

Company involved
King Features

5 source articles · read the reporting →

WF-1YHNID9 Mar 2024

AI script event in Tokyo canceled after plagiarism criticism

An event organizing company in Tokyo planned a performance where voice actors would read a script generated by ChatGPT, a generative AI. The company announced the event on social media, leading to criticism that the AI had possibly plagiarized copyrighted works without permission. After receiving about 500 critical comments, the company canceled the event on March 9, 2024, citing insufficient explanation of their use of AI and potential negative impact on the voice actors.

AI system involved
ChatGPT (paid subscription version)

3 source articles · read the reporting →

Google AI Overviews generate erroneous search summaries

In May 2024, Google launched AI Overviews, a feature in Search that generates AI-powered summaries. Shortly after, users reported odd and erroneous overviews for some queries, including satirical or nonsense results. Google acknowledged the issues in a blog post and stated they made more than a dozen technical improvements to reduce inaccuracies. The company said that less than one in 7 million queries resulted in a content policy violation.

Company involved
Google
AI system involved
AI Overviews

10 source articles · read the reporting →

WF-RLP6881 Apr 2023

Xiaohongshu accused of using illustrators' artwork to train its AI

Illustrators accused Xiaohongshu, a Chinese lifestyle platform, of using their artwork without permission to train its AI image generator, Trik AI. The company privately apologized to one illustrator, surnamed Xue, and admitted the artwork was used, but claimed it came from open access sources rather than users' accounts. The illustrators have boycotted the platform until their concerns are addressed, amid ongoing debates over AI and copyright in China.

Company involved
Xiaohongshu
AI system involved
Trik AI

7 source articles · read the reporting →

WF-GEPFGZ1 Dec 2023

OpenDream AI art site allowed users to generate child sexual abuse material

OpenDream, an AI image generation platform, allowed users to generate and publicly display child sexual abuse material (CSAM) and non-consensual deepfakes from at least December 2023 until July 2024. The platform, operated by CBM Media Pte Ltd in Singapore, offered paid plans with NSFW prompts and models. Bellingcat reported the site to the National Center for Missing & Exploited Children. After Bellingcat's inquiry, the CSAM was removed from the site and search engines, and Google terminated OpenDream's AdSense account.

Company involved
CBM Media Pte Ltd
AI system involved
OpenDream

3 source articles · read the reporting →

WF-TTMCX424 Jun 2024

Toys 'R' Us releases AI-generated commercial using OpenAI's Sora

Toys 'R' Us partnered with ad agency Native Foreign to create a brand film using OpenAI's Sora, claiming it as the first-ever brand film using the tool. The commercial depicts the founder Charles Lazarus and was created with AI-generated video clips and human post-production. Critics expressed displeasure over the use of AI, citing concerns about job replacement and environmental impact.

Company involved
Toys "R" Us
AI system involved
Sora

6 source articles · read the reporting →

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