The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

74 incidents closest to “Cloudbeds Booking Engine” · matched on meaning · public reporting

Delta uses AI from Fetcherr for domestic ticket pricing

Delta Air Lines is using generative AI from Fetcherr to determine some domestic flight prices, currently covering 3% of its network with plans to reach 20% by end of 2025. Democratic senators expressed concern that the AI could be used for individualized pricing based on personal data, leading to higher fares. Delta denies using personal data in pricing and states it complies with regulations. No actual harm has been reported.

Company involved
Delta Air Lines
AI system involved
Fetcherr

8 source articles · read the reporting →

WF-AZK2NL11 Jul 2023

Check Point Research finds Google Bard can generate phishing emails and malware

Check Point Research analysed Google's generative AI platform Bard and found it could be used to create phishing emails, malware keyloggers, and basic ransomware code with minimal manipulation. Bard's anti-abuse restrictors were significantly lower than ChatGPT's, making it easier to generate malicious content. The researchers demonstrated these capabilities in controlled tests but did not report actual harm to specific individuals or organisations.

Company involved
Google
AI system involved
Bard

4 source articles · read the reporting →

WF-6VXC5E1 May 2023

CBP One app strands migrants in Mexico, aids organised crime, says HRW

The US Customs and Border Protection's CBP One app, which is mandatory for asylum seekers, offers only 1,450 appointments per day while border arrivals average 7,240. Human Rights Watch reports that this digital metering leaves migrants stranded in Mexico, vulnerable to kidnapping and extortion by organised crime groups. The report alleges that the app enriches criminal cartels and that exceptions for imminent threats are often ignored.

Company involved
US Customs and Border Protection
AI system involved
CBP One

10 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

PimEyes facial recognition search engine identifies individuals from public photos

PimEyes, a Polish facial recognition search engine, allows users to upload a photo and find matching images from across the internet. The system scrapes billions of photos and creates biometric profiles without consent. A banker named Dylan (pseudonym) discovered that an old party photo of him was found by the system, potentially outing his private life. Privacy advocates and platforms like Instagram and YouTube are taking action against PimEyes, alleging violations of the GDPR.

Company involved
PimEyes
AI system involved
PimEyes

6 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

ChatGPT 4o image generator used to create fake receipts

ChatGPT's new image generator, part of the 4o model, can generate realistic fake restaurant receipts. Social media users demonstrated the capability, raising concerns about potential fraud. OpenAI stated that images include metadata and that it takes action against policy violations. The company defended the feature as allowing creative freedom.

Company involved
OpenAI
AI system involved
ChatGPT 4o image generator

5 source articles · read the reporting →

WF-KH4UOW1 Aug 2020

Google Cloud Used in CBP AI Virtual Border Wall Contract

The Intercept reported that U.S. Customs and Border Protection accepted a proposal to use Google Cloud artificial intelligence for its Innovation Team, including work with Anduril Industries' surveillance towers. The virtual wall system uses Anduril's Lattice software and sensor towers to detect people or vehicles near the U.S.-Mexico border and relay their locations to agents. Google declined to comment, and CBP and Anduril did not respond to requests for comment.

Company involved
U.S. Customs and Border Protection (CBP)
AI system involved
Google Cloud AI Platform with Anduril Lattice and Sentry Towers

1 source article · read the reporting →

WF-GCB7V21 Jan 2026

OpenClaw vulnerabilities enable data leakage and prompt injection

In January 2026, researchers at Giskard exploited a deployment of OpenClaw, an open-source agentic AI. They found that architectural weaknesses in the Control UI and session management allowed prompt injection and unauthorized tool use, leading to potential data leakage across user sessions. The article outlines hardening steps to prevent such vulnerabilities.

AI system involved
OpenClaw

6 source articles · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

WF-EEFSL81 Oct 2021

Airbnb bans users in Australia using trustworthiness algorithm

Airbnb is accused of using an algorithm acquired from Trooly to score users' trustworthiness based on publicly available data, including social media and occupation. Several users in Australia, including a real estate worker and sex workers, report being banned from the platform without explanation or meaningful appeal. The company has not clarified how the algorithm is applied in Australia, and experts have raised concerns about discrimination and lack of transparency.

Company involved
Airbnb
AI system involved
Trooly

4 source articles · read the reporting →

ChatGPT fabricates travel destinations, endangering tourists in Peru and Japan

Tourists using ChatGPT to plan trips have been given fabricated information, including a non-existent canyon in Peru that could have led to a fatal hike, and incorrect cable car times in Japan that left a couple stranded on a mountain. Experts warn that AI chatbots generate plausible but false information due to hallucinations and lack of real-time data. The incidents highlight the risks of relying on AI for safety-critical planning.

Company involved
OpenAI
AI system involved
ChatGPT

3 source articles · read the reporting →

WF-XPFO9119 Aug 2019

Engineer.ai accused of exaggerating AI capabilities and using human engineers

Engineer.ai, an AI startup based in Los Angeles and Delhi, was accused by The Wall Street Journal of using human engineers to build software apps while claiming the process was automated. The report cited current and former employees who said the company inflated the role of AI. Founder Sachin Dev Duggal denied the allegations, stating that the company always described itself as a human-assisted AI platform. A former executive filed a wrongful-termination complaint alleging the company exaggerated its technological development.

Company involved
Engineer.ai

6 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

Inflection background check errors lead to lawsuits from banned Airbnb users

Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.

Company involved
Inflection
AI system involved
Inflection background check

8 source articles · read the reporting →

WF-EAN4XD1 Jul 2019

Clarifai sued for capturing OkCupid user photos without consent

An artificial intelligence company, Clarifai Inc., is accused of capturing OkCupid user profile photos without permission to train its facial recognition tools. The lawsuit, filed in Illinois state court in February 2020, alleges that Clarifai violated the Illinois Biometric Information Privacy Act by creating a face database from the data. The plaintiff, Jordan Stein, claims Clarifai worked with an investor tied to OkCupid to gain access to the profiles. The case is pending.

Company involved
Clarifai Inc.
AI system involved
Clarifai facial recognition tools

10 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

WF-OVARPI11 May 2023

Bloomsbury uses AI-generated image on book cover, sparking controversy

Twitter users noticed that the cover of Sarah J. Maas's 'House of Earth and Blood', published by Bloomsbury, features an AI-generated image from Adobe Stock. The publisher is accused of using AI to avoid paying a human illustrator. Bloomsbury has not yet responded to the controversy.

Company involved
Bloomsbury

9 source articles · read the reporting →

WF-4RZUE65 Dec 2023

Civitai dropped by cloud provider OctoML over CSAM image generation

Civitai, an AI image generation platform, was dropped by its cloud computing provider OctoML after an investigation by 404 Media found it was being used to generate images that could be categorized as child sexual abuse material (CSAM). The platform also faced scrutiny for nonconsensual deepfakes of celebrities and private citizens, primarily women. Civitai added new moderation filters in response, but OctoML terminated the business relationship.

Company involved
Civitai
AI system involved
Civitai

8 source articles · read the reporting →

AI chatbot provider exposes 346,000 customer files, including ID documents, resumes, and medical records - Malwarebytes

The chatbot system exposed sensitive personal files of individuals who interacted with it.

Company involved
WotNot

1 source article · read the reporting →

United Airlines Chatbot Gave Wrong Travel Credit Info - Hoodline

The chatbot told a customer her $200 travel credit would last five years instead of one year.

Company involved
United Airlines

1 source article · read the reporting →

WF-QK5KCO3 Aug 2026

Delta’s AI Told A Passenger Her Flight Home Was Safe, Then Canceled It And Demanded Double To Rebook - View…

The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.

Company involved
Delta Air Lines
AI system involved
Delta Concierge

1 source article · read the reporting →

WF-DYFXMR11 Nov 2022

Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive

The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.

Company involved
Air Canada

1 source article · read the reporting →

WF-LHAK351 Jan 2022

An Air Canada chatbot lied to a passenger about bereavement discounts - qz.com

The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.

Company involved
Air Canada

1 source article · read the reporting →

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