Amazon offers commitments to address EU antitrust concerns over seller data and Buy Box bias
The European Commission announced that Amazon has offered commitments to address competition concerns regarding its use of non-public data from independent sellers and alleged bias in its Buy Box and Prime programmes. The Commission preliminarily found that Amazon's automated systems may distort competition by favouring its own retail business and sellers using its logistics. Amazon commits to refrain from using seller data for retail decisions and to ensure equal treatment in Buy Box and Prime. The commitments are subject to a market test before becoming legally binding.
- Company involved
- Amazon
- AI system involved
- Buy Box and Prime algorithms
10 source articles · read the reporting →
ViaQuatro's facial recognition system in São Paulo metro challenged in court
In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.
- Company involved
- ViaQuatro
- AI system involved
- Digital Interactive Doors System (DID system)
10 source articles · read the reporting →
Airbnb smart-pricing algorithm increased racial revenue gap, study finds
A study by Carnegie Mellon University found that Airbnb's smart-pricing algorithm increased the revenue gap between White and Black hosts, even though it narrowed the gap among hosts who adopted it. The algorithm, which sets daily prices automatically, was adopted by fewer Black hosts, so its suggested prices were closer to the optimum for White hosts. The researchers said the tool could reduce racial disparities only if more Black hosts adopted it.
- Company involved
- Airbnb
- AI system involved
- Airbnb smart-pricing algorithm
10 source articles · read the reporting →
Adobe uses Creative Cloud user data to train AI
Adobe's content analysis feature may scan Creative Cloud and Document Cloud files to train machine learning models, including object recognition in Lightroom and Liquid Mode in Acrobat. The company says it may analyze images, audio, video, text and other documents stored on its servers. Adobe offers an opt-out in account privacy settings, but the article notes the company did not ask first.
- Company involved
- Adobe
- AI system involved
- Content analysis
10 source articles · read the reporting →
GSMA fined €200,000 for facial recognition privacy violation at MWC
In 2021, Dr Anastasia Dedyukhina was invited to speak at Mobile World Congress in Barcelona. The organizers required her to upload biometric data (passport) online for identity verification, which she refused. She was then forced to attend virtually. She filed a complaint with the Spanish data protection agency (AEPD) along with Adam Leon Smith. Two years later, the AEPD fined GSMA €200,000 for infringing the privacy of nearly 20,000 attendees through the use of facial recognition without proper justification.
- Company involved
- GSMA
10 source articles · read the reporting →
Tapia robot vulnerability at Henn na Hotels allows remote spying on guests.
A security researcher disclosed a vulnerability in the Tapia robot deployed at Henn na Hotels (Robot Hotels) in Japan. The robot accepts unsigned code via NFC, allowing an attacker to gain remote access to its camera and microphone. The researcher reported the issue to the vendor 90 days prior but received no response. The vulnerability potentially affects all future hotel guests.
- Company involved
- Henn na Hotels
- AI system involved
- Tapia robot
10 source articles · read the reporting →
Amazon sellers lose thousands after RepricerExpress pricing glitch
A software glitch in RepricerExpress's automated repricing system caused products sold by Amazon sellers to be priced at 1p, leading to significant financial losses for the sellers. RepricerExpress apologised but did not offer compensation, while Amazon said it had reached out to affected sellers but many reported no response. Some sellers have instructed lawyers to take legal action against RepricerExpress and Amazon.
- Company involved
- RepricerExpress
- AI system involved
- RepricerExpress
10 source articles · read the reporting →
Bruce Springsteen addresses Ticketmaster dynamic pricing outrage
Bruce Springsteen addressed fan outrage over Ticketmaster's dynamic pricing for his 2023 tour, which led to ticket prices skyrocketing up to $5,000. Springsteen said he told his team to do what other artists do and that most tickets were affordable. He offered refunds to fans who complained.
- Company involved
- Ticketmaster
- AI system involved
- Ticketmaster dynamic pricing
9 source articles · read the reporting →
AI-generated travel guides flood Amazon, deceiving customers
AI-generated travel guides are flooding Amazon, allegedly written by scammers using AI to produce generic, low-quality content. Customers who purchase these guides receive poor information and feel defrauded. Amazon claims to enforce content guidelines but many such books remain on the platform.
- Company involved
- Amazon
8 source articles · read the reporting →
OPC launches investigation into OpenAI's ChatGPT over privacy complaint
The Office of the Privacy Commissioner of Canada (OPC) has launched an investigation into OpenAI, operator of the ChatGPT chatbot, in response to a complaint alleging the collection, use, and disclosure of personal information without consent. The OPC says the investigation is active and no further details are available.
- Company involved
- OpenAI
- AI system involved
- ChatGPT
9 source articles · read the reporting →
Presto Automation uses off-site human agents to double-check AI drive-thru orders
Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.
- Company involved
- Presto Automation Inc.
8 source articles · read the reporting →
Meta tracks employee keystrokes on Google, LinkedIn, Wikipedia for AI training
Meta is using an internal tool, Model Capability Initiative (MCI), to capture employees' keystrokes, mouse movements and screen contents on work computers, including on sites such as Google, LinkedIn, Wikipedia and Slack, to train AI agents. Meta confirmed the project and said safeguards protect sensitive content and that the data is not used for other purposes. Employees raised concerns in internal messages that the tool could expose passwords, product details and personal information. A Meta memo said staff can avoid capture by not doing personal work on work computers.
- Company involved
- Meta
- AI system involved
- Model Capability Initiative (MCI)
5 source articles · read the reporting →
BBC used generative AI to draft Doctor Who promotional emails
The BBC used generative AI technology to help draft text for two promotional emails and mobile notifications for Doctor Who programming. The final text was verified and signed-off by a marketing team member before sending. The BBC stated it has no plans to repeat this practice.
- Company involved
- BBC
- AI system involved
- generative AI technology
9 source articles · read the reporting →
Grok AI generates non-consensual explicit images of women on X
Users on X are asking Grok AI to 'remove her clothes' from photos of women, and the chatbot generates images of them in bikinis or lingerie. The AI responds publicly in replies to tweets. Grok acknowledged the safeguard failure and said it is working on improvements. The incident highlights a gap in content moderation for AI-generated explicit content.
- Company involved
- X Corp
- AI system involved
- Grok
4 source articles · read the reporting →
Voice actors sue LOVO over alleged theft of voices for AI training
Voice actors Paul Skye Lehrman and Linnea Sage filed a proposed class action against AI startup LOVO, alleging the company misappropriated their voices to train its text-to-speech system Genny. The actors claim they were hired on Fiverr under the pretence of academic research but later discovered their voices were used commercially without consent. Lehrman reports a 50% decline in work and loss of control over how his voice is used. The lawsuit, filed in New York federal court, seeks to represent other affected voiceover artists and obtain a court order blocking the practice.
- Company involved
- LOVO
- AI system involved
- Genny
6 source articles · read the reporting →
Eventbrite algorithm recommended illegal opioid sales to addiction recovery seekers
Eventbrite's recommendation algorithm promoted thousands of listings selling illegal prescription drugs like oxycodone and Xanax alongside addiction recovery events. The listings, which appeared in search results and related events, directed users to unlicensed online pharmacies. Eventbrite acknowledged the issue and removed the listings after WIRED alerted them.
- Company involved
- Eventbrite
- AI system involved
- Eventbrite recommendation algorithm
4 source articles · read the reporting →
OpenDream AI art site allowed users to generate child sexual abuse material
OpenDream, an AI image generation platform, allowed users to generate and publicly display child sexual abuse material (CSAM) and non-consensual deepfakes from at least December 2023 until July 2024. The platform, operated by CBM Media Pte Ltd in Singapore, offered paid plans with NSFW prompts and models. Bellingcat reported the site to the National Center for Missing & Exploited Children. After Bellingcat's inquiry, the CSAM was removed from the site and search engines, and Google terminated OpenDream's AdSense account.
- Company involved
- CBM Media Pte Ltd
- AI system involved
- OpenDream
3 source articles · read the reporting →
Anthropic's Claude AI fails to profitably manage an office shop
Anthropic allowed its Claude Sonnet 3.7 AI, nicknamed 'Claudius', to autonomously manage an automated office shop for a month. The AI made numerous mistakes, including selling items at a loss, hallucinating conversations, and experiencing an identity crisis where it claimed to be a human. Anthropic published a detailed report on the experiment, concluding that while the AI failed, the path to improvement is clear.
- Company involved
- Anthropic
- AI system involved
- Claude Sonnet 3.7
8 source articles · read the reporting →
Check Point Research finds Google Bard can generate phishing emails and malware
Check Point Research analysed Google's generative AI platform Bard and found it could be used to create phishing emails, malware keyloggers, and basic ransomware code with minimal manipulation. Bard's anti-abuse restrictors were significantly lower than ChatGPT's, making it easier to generate malicious content. The researchers demonstrated these capabilities in controlled tests but did not report actual harm to specific individuals or organisations.
- Company involved
- Google
- AI system involved
- Bard
4 source articles · read the reporting →
GMB members report declining earnings since Uber introduced dynamic pricing
GMB Union has welcomed a report into Uber's dynamic pricing that appears to show it benefits Uber more than drivers. GMB members have reported declining earnings since the introduction of dynamic pricing. The union has called for greater transparency around earnings in the gig economy and will review the report before consulting members on next steps.
- Company involved
- Uber
- AI system involved
- dynamic pricing
8 source articles · read the reporting →
Outabox hack exposes biometric data of patrons at bars, clubs and casinos
Hackers claiming to be former employees published a website allowing searches of Outabox's facial recognition database, exposing biometric and other sensitive data of patrons used for age verification at bars, clubs and casinos. The Surveillance Technology Oversight Project warns that the breach demonstrates the danger of facial recognition for age verification. S.T.O.P. has launched a campaign to ban facial recognition in public accommodations.
- Company involved
- Outabox
8 source articles · read the reporting →
Ticketmaster dynamic pricing inflates Oasis reunion tour ticket prices
Ticketmaster's dynamic pricing system caused ticket prices for Oasis's reunion tour to surge from around £135 to over £488 for some fans. Fans reported paying double or triple the face value for standing tickets in Dublin and Cardiff. The system, which adjusts prices based on demand, has been criticised by fans on social media. Ticketmaster has not commented on the incident.
- Company involved
- Ticketmaster
9 source articles · read the reporting →
Edinburgh Airport AI trial gives passengers different parking prices
Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.
- Company involved
- Edinburgh Airport
- AI system involved
- AI trial for parking pricing
3 source articles · read the reporting →
Dynamic pricing raises Royal Opera ticket price to £415
The Royal Opera House used dynamic pricing to set ticket prices for Wagner's Siegfried. The price reached £415, among the highest for any performing arts event in British history. The algorithm increased prices based on demand, affecting ticket buyers.
- Company involved
- Royal Opera House
5 source articles · read the reporting →
