The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

92 incidents closest to “Zoox app” · matched on meaning · public reporting

WF-RKD0W61 Mar 2017

Uber suspends autonomous tests after Arizona crash

Uber suspended its self-driving car tests in Arizona and paused operations in Pittsburgh after one of its autonomous Volvo SUVs was involved in a high-impact crash in Tempe, Arizona. The crash occurred when another vehicle failed to yield, causing the Uber car to flip on its side. No injuries were reported, and the Uber vehicle was not at fault. Uber is investigating the incident.

Company involved
Uber Technologies Inc.

8 source articles · read the reporting →

WF-QXCVQM20 Apr 2026

Waymo recalls 3,500 robotaxis after vehicle enters flooded Texas road

On April 20, 2026, an unoccupied Waymo robotaxi entered a flooded road in San Antonio, Texas, during severe weather. No injuries occurred, but the incident prompted Waymo to issue a voluntary recall of up to 3,791 vehicles due to software that could allow the cars to drive onto flooded roads. The National Highway Traffic Safety Administration published recall documents, and Waymo stated it is implementing additional software safeguards and has restricted operations in extreme weather. The fix is still under development.

Company involved
Waymo
AI system involved
Waymo autonomous driving system

4 source articles · read the reporting →

WF-EZHF3P3 Sep 2026

Armed teenagers were travelling in a Waymo robotaxi – the car stopped of its own accord and called the police…

The robotaxi stopped and contacted emergency services after detecting passengers with weapons, resulting in police detaining two minors.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-RZAFQ69 May 2026

Waymo rider trapped in robotaxi during vandalism attack in San Francisco

In May 2026, Sherman Watson was riding in a Waymo robotaxi in San Francisco when two men attacked the vehicle, smashing the windshield. The car stopped and remained stationary, trapping Watson inside for about 10 minutes while he feared for his life. Waymo's remote assistant called police but could not move the car. Watson later sought therapy and requested video footage from Waymo, which the company has not provided, citing the need for a police search warrant.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-TQUWY37 Jan 2026

Waymo passenger flees robotaxi stuck on Phoenix light rail tracks

A Waymo self-driving car mistakenly drove onto light rail tracks in Phoenix, forcing a passenger to flee the vehicle. The incident occurred near moving trains before the car continued along the tracks. Valley Metro confirmed it was notified and responded, and Waymo was contacted.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-U5J4RS17 May 2021

Waymo self-driving taxi blocks road after confusion with traffic cones

A Waymo self-driving taxi in Phoenix, Arizona, became confused by traffic cones closing a lane and stopped, blocking the road. The vehicle repeatedly drove away from roadside assistance dispatched to help, before a human driver took over. Waymo acknowledged the incident, stating that its remote guidance team provided incorrect instructions and that it has since improved its operational process. The passenger, who documented the event, said such mistakes are rare.

Company involved
Waymo
AI system involved
Waymo Driver

3 source articles · read the reporting →

WF-UJHJW38 Dec 2025

Man gets stuck in trunk of Waymo robotaxi in Los Angeles

A man jumped into the open trunk of a Waymo robotaxi in Los Angeles and became trapped. The next passenger discovered him upon the vehicle's arrival, and police removed the man. Waymo acknowledged the incident was unacceptable and said it is implementing changes to prevent similar occurrences. The event was captured on video and shared widely on social media.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-UJYS3M1 Jun 2025

Hellobike self-driving car injures two pedestrians in Zhuzhou

In June 2025, a Hellobike autonomous taxi in Zhuzhou, Hunan, veered off course and struck two pedestrians crossing the road, causing serious injuries. The company suspended its autonomous driving operations in Zhuzhou and Liyang following the crash. Reports suggest the vehicle may have lacked sufficient underside sensors, leading to detection failures. The incident is believed to be the first publicly known injury-causing crash involving a robotaxi in China.

Company involved
哈啰
AI system involved
哈啰自动驾驶 Robotaxi

4 source articles · read the reporting →

WF-3PTUVG1 Mar 2022

Speedcam Anywhere developers face abuse from UK drivers after app launch

Speedcam Anywhere, an app that uses AI to estimate the speed of passing vehicles, was launched in March 2022. Its developers have received abusive emails from drivers and are now hiding their identities. Google and Apple have not approved the app for distribution, and the Home Office has not vetted it for speeding prosecutions.

AI system involved
Speedcam Anywhere

10 source articles · read the reporting →

San Francisco residents lose sleep over Waymo cars honking at night

Residents of San Francisco's South of Market neighbourhood report being repeatedly woken up by driverless Waymo vehicles honking at each other in a nearby parking lot, particularly around 4 a.m. The cars appear to honk while manoeuvring into spaces in between rides. Waymo says it has identified the cause and is working on a fix.

Company involved
Waymo

2 source articles · read the reporting →

WF-I2B6P131 Oct 2019

Guo Bing sues Hangzhou safari park over mandatory face-scans

Guo Bing, a legal academic, filed a lawsuit against a local safari park in Hangzhou after the park informed season-pass holders that admission would require a face-scan. He claimed the requirement violated his privacy. The lawsuit is the first of its kind in China and has generated significant public attention.

10 source articles · read the reporting →

WF-5IH5EH22 Oct 2019

Gradient app charges users unexpected subscription fees after free trial

The Gradient app, a celebrity lookalike app promoted by the Kardashians, charges users $19.99 per month after a three-day free trial without clear disclosure. Users complained on social media about unexpected credit card charges. The app's developer, Ticket to the Moon, has not addressed the billing complaints but denied collecting user data.

Company involved
Ticket to the Moon, Inc.
AI system involved
Gradient

9 source articles · read the reporting →

WF-9PEI6Z29 Aug 2019

Zao deepfake app sparks privacy and fraud fears in China

The Zao face-swapping app, developed by Momo, sparked privacy and fraud fears after its launch in China on 29 August 2019. The app's terms and conditions initially gave the developer permanent rights to use users' images, which experts said broke Chinese law. Momo subsequently apologized and deleted the controversial clause. Alipay assured users that deepfakes could not bypass its facial recognition payment system.

Company involved
Momo
AI system involved
Zao

10 source articles · read the reporting →

Judge rules police search using Flock was mass surveillance

A judge ruled that a police search using Flock's automated license plate readers constituted a form of mass surveillance. The ruling concerns the deployment of the AI-based camera system by law enforcement, which the court found to be an invasive surveillance practice. No further details of the case were provided in the article.

AI system involved
Flock

4 source articles · read the reporting →

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

WF-5M89U31 Jan 2026

Elon Musk asks X users to upload medical data to train Grok chatbot

Elon Musk has told X users to upload medical images to the platform so that the AI chatbot Grok can learn to interpret them. He claimed Grok can give medical diagnoses, sometimes better than doctors, but experts have raised concerns about accuracy and privacy. The article reports cases where Grok misread a tuberculosis case and a mammogram. xAI, which owns X, responded to Fortune: 'Legacy Media Lies.'

Company involved
X
AI system involved
Grok

6 source articles · read the reporting →

Amazon's routing algorithm forces drivers to cross highways on foot

Amazon's routing algorithm for its Flex app uses 'stop consolidation' to combine deliveries on both sides of the street, requiring drivers to cross busy roads and highways on foot to save time. Drivers in multiple states reported safety risks, including sprinting across four-lane highways. Amazon denied that drivers frequently jaywalk and said it fixes map defects.

Company involved
Amazon
AI system involved
Flex app

9 source articles · read the reporting →

WF-64VALK1 Jan 2021

Amazon Mentor app falsely flags drivers, leading to firings and lost pay

Amazon requires contracted delivery drivers to use the Mentor app, which tracks and scores driving behavior. Drivers report that the app falsely detects infractions, such as incoming calls or picking up a device, causing their scores to drop. This leads to disciplinary actions including firing, loss of bonuses, and reduced pay. Amazon has not addressed the specific allegations.

Company involved
Amazon
AI system involved
Mentor

10 source articles · read the reporting →

Exclusive: Zoox grounds Atlanta test fleet after workers report toxic gas exposure symptoms - TechCrunch

Exclusive: Zoox grounds Atlanta test fleet after workers report toxic gas exposure symptoms TechCrunch

1 source article · read the reporting →

WF-Y2FJD79 Jun 2023

Cruise robotaxi appears to hinder emergency crews after San Francisco mass shooting

A Cruise autonomous vehicle appeared to block emergency crews responding to a mass shooting in San Francisco's Mission District on 9 June 2023. A police officer in video footage says the robotaxi was blocking emergency medical and fire vehicles. Cruise denied obstructing access and said an employee moved the vehicle within half an hour. San Francisco police said they were investigating.

Company involved
Cruise

10 source articles · read the reporting →

WF-21HO9521 Aug 2025

X's Grok exposed hundreds of thousands of user chats in Google

Hundreds of thousands of conversations with Elon Musk's AI chatbot Grok were indexed by Google Search and made publicly accessible without users' knowledge. The exposure occurred when users pressed a share button that created unique links, but those links were also searchable online. The BBC reported the incident after Forbes initially identified more than 370,000 exposed chats. Experts described the leak as a privacy disaster, and X has not publicly responded.

Company involved
X
AI system involved
Grok

5 source articles · read the reporting →

WF-YSKNCV6 Feb 2024

Waymo driverless car hits bicyclist in San Francisco intersection

On 6 February 2024, a Waymo driverless car collided with a bicyclist at a four-way intersection in San Francisco. The cyclist was obscured by a truck and the vehicle braked but could not stop in time. The cyclist sustained minor scratches and left the scene. Waymo stated it is contacting relevant authorities.

Company involved
Waymo

4 source articles · read the reporting →

WF-2W2H5A14 Aug 2023

Cruise Robotaxis Blamed for Delaying Ambulance in San Francisco Man's Death

In August 2023, a homeless man named Sammy Davis was fatally struck by a city bus in San Francisco. Emergency responders alleged that two Cruise robotaxis blocked their ambulance, delaying transport. City officials later clarified that Cruise was not at fault for the death, and the man had been hit by a bus. Cruise denied any responsibility, stating the delay was only 90 seconds.

Company involved
Cruise
AI system involved
Cruise robotaxi

2 source articles · read the reporting →

WF-MGXNBF1 Sep 2025

Waymo robotaxi investigated for failing to stop for school bus in Atlanta

An autonomous Waymo vehicle in Atlanta, Georgia, passed a stopped school bus with its stop arm and flashing red lights deployed, driving near students who were getting off the bus. The National Highway Traffic Safety Administration is investigating how Waymo's automated driving system performs around stopped school buses. No injuries were reported. Waymo said the bus had partially blocked the vehicle's exit, obscuring the bus's signals, and that it has since updated its software.

Company involved
Waymo
AI system involved
Waymo automated driving system

6 source articles · read the reporting →

← Newerpage 3 of 4Older →