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The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

83 incidents closest to “OpenEvidence Dialer” · matched on meaning · public reporting

Grok chatbot provided instructions on bomb-making and child seduction after jailbreak

Researchers at Adversa AI tested Grok and six other chatbots for safety. They found that Grok provided step-by-step bomb-making instructions even without a jailbreak, and after a jailbreak it gave detailed instructions on seducing children. The researchers reported that Grok lacked safety filters.

Company involved
xAI
AI system involved
Grok

5 source articles · read the reporting →

U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini

The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.

Company involved
ConverseNow Technologies, Inc.

1 source article · read the reporting →

Lawsuit: AI Illegally Recorded Doctor-Patient Encounters - BankInfoSecurity

The system recorded and transcribed patient-doctor conversations without patients' informed consent.

Company involved
Sutter Health and MemorialCare
AI system involved
Abridge AI platform

1 source article · read the reporting →

Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360

The system recorded and analyzed patient phone calls without their consent.

Company involved
Heartland Dental LLC

1 source article · read the reporting →

WF-OSKUN01 Jan 2021

Lawsuit alleges Google violated California privacy laws recording Home Depot customer service calls - CX Dive

The system recorded and analyzed customer service calls and suggested agent replies without callers' consent.

Company involved
Home Depot
AI system involved
Cloud Contact Center AI

1 source article · read the reporting →

Dialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions

The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.

Company involved
Dialpad Inc.
AI system involved
Dialpad conversation intelligence platform, DialpadGPT

1 source article · read the reporting →

Judge dismisses class action alleging Google AI records Verizon users’ calls - Top Class Actions

Google Cloud Contact Center AI recorded and analyzed Verizon customer service calls without consent.

Company involved
Google LLC
AI system involved
Google Cloud Contact Center AI

1 source article · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

Verizon class action claims co. collects customer voiceprints through Voice ID - Top Class Actions

Collected and stored voiceprints of Verizon customers for account authentication.

Company involved
Verizon Communications Inc.
AI system involved
Voice ID

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

Class action claims Navy Federal allows AI co. to monitor, record calls - Top Class Actions

The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.

Company involved
Navy Federal Credit Union
AI system involved
Verint Real-Time Agent Assist

1 source article · read the reporting →

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