The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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116 incidents closest to “Zoox app” · matched on meaning · public reporting

WF-9PEI6Z29 Aug 2019

Zao deepfake app sparks privacy and fraud fears in China

The Zao face-swapping app, developed by Momo, sparked privacy and fraud fears after its launch in China on 29 August 2019. The app's terms and conditions initially gave the developer permanent rights to use users' images, which experts said broke Chinese law. Momo subsequently apologized and deleted the controversial clause. Alipay assured users that deepfakes could not bypass its facial recognition payment system.

Company involved
Momo
AI system involved
Zao

10 source articles · read the reporting →

Judge rules police search using Flock was mass surveillance

A judge ruled that a police search using Flock's automated license plate readers constituted a form of mass surveillance. The ruling concerns the deployment of the AI-based camera system by law enforcement, which the court found to be an invasive surveillance practice. No further details of the case were provided in the article.

AI system involved
Flock

4 source articles · read the reporting →

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

WF-5M89U31 Jan 2026

Elon Musk asks X users to upload medical data to train Grok chatbot

Elon Musk has told X users to upload medical images to the platform so that the AI chatbot Grok can learn to interpret them. He claimed Grok can give medical diagnoses, sometimes better than doctors, but experts have raised concerns about accuracy and privacy. The article reports cases where Grok misread a tuberculosis case and a mammogram. xAI, which owns X, responded to Fortune: 'Legacy Media Lies.'

Company involved
X
AI system involved
Grok

6 source articles · read the reporting →

Amazon's routing algorithm forces drivers to cross highways on foot

Amazon's routing algorithm for its Flex app uses 'stop consolidation' to combine deliveries on both sides of the street, requiring drivers to cross busy roads and highways on foot to save time. Drivers in multiple states reported safety risks, including sprinting across four-lane highways. Amazon denied that drivers frequently jaywalk and said it fixes map defects.

Company involved
Amazon
AI system involved
Flex app

9 source articles · read the reporting →

WF-64VALK1 Jan 2021

Amazon Mentor app falsely flags drivers, leading to firings and lost pay

Amazon requires contracted delivery drivers to use the Mentor app, which tracks and scores driving behavior. Drivers report that the app falsely detects infractions, such as incoming calls or picking up a device, causing their scores to drop. This leads to disciplinary actions including firing, loss of bonuses, and reduced pay. Amazon has not addressed the specific allegations.

Company involved
Amazon
AI system involved
Mentor

10 source articles · read the reporting →

WebinarTV secretly records Zoom calls and turns them into AI podcasts

WebinarTV, a company that bills itself as a search engine for webinars, is secretly scanning the internet for Zoom meeting links, recording the calls, and turning them into AI-generated podcasts for profit. People only found out their calls were recorded when WebinarTV contacted them to promote its services. The recordings may put call participants at risk.

Company involved
WebinarTV

4 source articles · read the reporting →

Exclusive: Zoox grounds Atlanta test fleet after workers report toxic gas exposure symptoms - TechCrunch

Exclusive: Zoox grounds Atlanta test fleet after workers report toxic gas exposure symptoms TechCrunch

1 source article · read the reporting →

WF-Y2FJD79 Jun 2023

Cruise robotaxi appears to hinder emergency crews after San Francisco mass shooting

A Cruise autonomous vehicle appeared to block emergency crews responding to a mass shooting in San Francisco's Mission District on 9 June 2023. A police officer in video footage says the robotaxi was blocking emergency medical and fire vehicles. Cruise denied obstructing access and said an employee moved the vehicle within half an hour. San Francisco police said they were investigating.

Company involved
Cruise

10 source articles · read the reporting →

WF-21HO9521 Aug 2025

X's Grok exposed hundreds of thousands of user chats in Google

Hundreds of thousands of conversations with Elon Musk's AI chatbot Grok were indexed by Google Search and made publicly accessible without users' knowledge. The exposure occurred when users pressed a share button that created unique links, but those links were also searchable online. The BBC reported the incident after Forbes initially identified more than 370,000 exposed chats. Experts described the leak as a privacy disaster, and X has not publicly responded.

Company involved
X
AI system involved
Grok

5 source articles · read the reporting →

WF-YSKNCV6 Feb 2024

Waymo driverless car hits bicyclist in San Francisco intersection

On 6 February 2024, a Waymo driverless car collided with a bicyclist at a four-way intersection in San Francisco. The cyclist was obscured by a truck and the vehicle braked but could not stop in time. The cyclist sustained minor scratches and left the scene. Waymo stated it is contacting relevant authorities.

Company involved
Waymo

4 source articles · read the reporting →

WF-SZUNNQ1 Jun 2023

Starship delivery robot collides with dog walker in Milton Keynes

In June 2023, a Starship Technologies delivery robot collided with a dog walker and his German Shepherd in Milton Keynes, UK. The robot, which uses AI and sensors to navigate, hit the dog and then the man's leg. The man kicked the robot in response. Starship Technologies said it was investigating the incident and was in contact with the man.

Company involved
Starship Technologies
AI system involved
Starship delivery robot

2 source articles · read the reporting →

WF-GV5HWV21 Oct 2019

Starship delivery robots blocked wheelchair users at University of Pittsburgh

In October 2019, Starship Technologies' autonomous delivery robots blocked wheelchair users on the University of Pittsburgh campus. Doctoral student Emily Ackerman reported that a robot blocked the only accessible sidewalk entrance, trapping her near traffic. Another wheelchair user, Alisa Grishman, had a similar incident earlier that month. The university and Starship paused the robot program for review.

Company involved
Starship Technologies
AI system involved
Starship delivery robot

4 source articles · read the reporting →

WF-2W2H5A14 Aug 2023

Cruise Robotaxis Blamed for Delaying Ambulance in San Francisco Man's Death

In August 2023, a homeless man named Sammy Davis was fatally struck by a city bus in San Francisco. Emergency responders alleged that two Cruise robotaxis blocked their ambulance, delaying transport. City officials later clarified that Cruise was not at fault for the death, and the man had been hit by a bus. Cruise denied any responsibility, stating the delay was only 90 seconds.

Company involved
Cruise
AI system involved
Cruise robotaxi

2 source articles · read the reporting →

Amazon's Astro robot tracks everyone and has flawed person recognition

Leaked documents and employee testimony reveal that Amazon's Astro home robot uses flawed facial recognition to track and record people in homes. The robot patrols rooms, investigates strangers by following and recording them, and uploads footage automatically. Two sources said the device is unreliable, may fall down stairs, and its person detection is poor. Amazon denied the claims, stating the robot underwent rigorous testing.

Company involved
Amazon
AI system involved
Astro

8 source articles · read the reporting →

WF-9XSD5E23 Jan 2026

Waymo self-driving car hits child near Santa Monica school, US opens probe

A Waymo autonomous vehicle struck a child crossing the street near an elementary school in Santa Monica, California, on 23 January 2026, during school drop-off hours. The child sustained minor injuries. The US National Highway Traffic Safety Administration (NHTSA) and the National Transportation Safety Board (NTSB) have opened investigations into the incident. Waymo stated that the child emerged suddenly from behind a double-parked SUV and that the vehicle braked, reducing speed from 17 mph to under 6 mph before contact, and that a computer model suggested a human driver would have also hit the child.

Company involved
Waymo
AI system involved
Waymo

2 source articles · read the reporting →

WF-MGXNBF1 Sep 2025

Waymo robotaxi investigated for failing to stop for school bus in Atlanta

An autonomous Waymo vehicle in Atlanta, Georgia, passed a stopped school bus with its stop arm and flashing red lights deployed, driving near students who were getting off the bus. The National Highway Traffic Safety Administration is investigating how Waymo's automated driving system performs around stopped school buses. No injuries were reported. Waymo said the bus had partially blocked the vehicle's exit, obscuring the bus's signals, and that it has since updated its software.

Company involved
Waymo
AI system involved
Waymo automated driving system

6 source articles · read the reporting →

WF-RV9WY55 Dec 2025

Hello robotaxi crash injures pedestrians in Zhuzhou, China

A Hello Inc. robotaxi struck and injured two pedestrians in Zhuzhou, China, on or around December 5, 2025. Footage showed bystanders and police lifting the vehicle to free a person trapped underneath. Hello has suspended autonomous-driving operations in Zhuzhou. Local police have not yet determined fault, and Hello has not commented. The crash follows a prior incident where a Hello robotaxi allegedly failed to stop after a collision.

Company involved
Hello Inc.
AI system involved
Hello Autonomous Driving

3 source articles · read the reporting →

Bo Yu Long Zhu Fishing Download: Tesla Autopilot Another Fatal Accident, Owner's Family Demands Full Logs - Pchome Computer Home

博鱼龙珠捕鱼下载特斯拉自动驾驶再出致命事故,车主家属要求公开完整日志 - Pchome电脑之家

A fatal accident involving Tesla's autopilot has occurred again. The family of the car owner is demanding that the complete logs be released.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-DXNU9O1 Aug 2025

Zoox recalls 332 robotaxis after self-driving cars veer into oncoming traffic

Zoox, Amazon's self-driving car company, recalled 332 robotaxis after they were found veering into oncoming traffic near intersections. The issue was first noticed in August 2025 when a car took a wide right turn crossing the center line. Zoox said no crashes or injuries occurred and fixed the problem with a software update. The National Highway Traffic Safety Administration confirmed the recall and is in ongoing discussions with Zoox.

Company involved
Zoox
AI system involved
Zoox robotaxis

6 source articles · read the reporting →

WF-OK0FGL20 Mar 2025

Lovable security flaw exposed user data from 170 apps

Lovable, a Swedish startup, failed to fix a critical security flaw in its vibe coding service. Researchers found 170 Lovable-created web apps that exposed users' personal data, including names, emails, financial information, and API keys. Lovable acknowledged the issue and implemented a security scan, but the flaw remained unresolved.

Company involved
Lovable
AI system involved
Lovable

5 source articles · read the reporting →

WF-WZQGKS3 Apr 2022

Starship delivery robot drives into planter and down stairs at UCLA

A Starship Technologies delivery robot operating autonomously at UCLA fell into a planter after its wheels slipped off a path edge. Bystanders pulled it free, but the robot turned back towards the planter before being pushed clear. A remote human operator then took control, but the robot subsequently drove down a flight of stairs and later struck a scooter due to a sensor blind spot.

Company involved
Starship Technologies

2 source articles · read the reporting →

WF-2S4JVP10 Sep 2020

Ola drivers file GDPR lawsuit over algorithmic management and data access

Two ride-hailing drivers are taking Ola to court in Amsterdam, alleging the company violated GDPR data access rights by not providing full personal data, including GPS and ratings information. They argue this hinders their ability to challenge algorithmic decisions, such as a driver who had pay docked after Ola's system incorrectly flagged trips as invalid. The case, supported by the App Drivers & Couriers Union, seeks to compel Ola to comply with data protection law and faces fines for non-compliance. Ola says it has not received notification and complies with all applicable laws.

Company involved
Ola
AI system involved
Guardian

1 source article · read the reporting →

WF-CC7AFU18 Jan 2026

Beep automated bus rear-ended by Tesla in Washington D.C.

An automated bus operated by Beep was rear-ended by a Tesla driver making an illegal lane change in Washington D.C. on 18 January 2026. The bus, part of a pilot programme with the U.S. Department of Transportation, had a human backup driver and sustained minor cosmetic damage. Service was temporarily paused but resumed after a review found the bus operated appropriately. No police were called and the incident was not reported to NHTSA as the damage was under $1,000 and the other driver was at fault.

Company involved
Beep
AI system involved
Beep automated bus

2 source articles · read the reporting →

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