Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
164 incidents closest to “Shift Claims Automation” · matched on meaning · public reporting
The BBC used generative AI technology to help draft text for two promotional emails and mobile notifications for Doctor Who programming. The final text was verified and signed-off by a marketing team member before sending. The BBC stated it has no plans to repeat this practice.
9 source articles · read the reporting →
At 6:17 a.m. on March 1, 2019, a Tesla Model 3 operating with partial driving automation struck a semitrailer in Delray Beach, Florida, killing the 50-year-old driver. The NTSB determined the probable cause was the truck driver's failure to yield right of way combined with the car driver's inattention due to overreliance on the automation, with Tesla's system design allowing disengagement as a contributing factor.
10 source articles · read the reporting →
Slack uses user messages, files, and data to train its machine learning features such as channel recommendations and emoji suggestions. Users are opted in by default and cannot individually opt out; only workspace administrators can request exclusion via email. A user publicly criticized the practice, and Slack acknowledged the policy but did not change it.
10 source articles · read the reporting →
Klarna CEO Sebastian Siemiatkowski tweeted that the company saved $10 million by using generative AI to reduce its in-house marketing team to half its previous size and cut external agency spending by 25%. The post sparked criticism on social media, with commenters calling the remarks 'ghoulish' and highlighting concerns about AI's impact on jobs. Klarna previously laid off 700 workers in 2022 and reduced headcount by 23% by end of 2023.
6 source articles · read the reporting →
The UK Department for Work and Pensions (DWP) uses an algorithm to flag Housing Benefit claimants for possible fraud or error. According to a Big Brother Watch investigation, the algorithm has mistakenly flagged 200,000 innocent people, subjecting them to intrusive reviews. Only one in three flagged cases actually had errors, compared to two in three during the pilot. The DWP has spent £4.4 million on these pointless checks.
6 source articles · read the reporting →
LinkedIn removed at least two AI 'co-worker' accounts whose profile images said they were '#OpenToWork'. One account named Ella claimed it would outperform any social media team and needed no coffee breaks. The article does not specify further consequences.
4 source articles · read the reporting →
Lattice, an HR software company, announced on July 9th that it would give AI digital workers official employee records. After strong backlash from HR professionals and others on LinkedIn, the company canceled the feature on July 12th, stating it 'will not further pursue digital workers in the product.' The feature was intended to manage AI bots such as Devin and Piper, but the company reversed course.
6 source articles · read the reporting →
A Starship delivery robot, remotely controlled by a human operator, struck a pedestrian in Northampton after the operator took manual control. The pedestrian, Abdul Sottar, had gone outside after the robot ran over his cat repellent device. The robot then 'charged at' him multiple times, hitting his foot. Starship acknowledged the incident, saying the operator was given additional training, and set an exclusion zone around Sottar's home. The robot was delivering Co-op groceries at the time.
1 source article · read the reporting →
司机依赖“智驾 ”跑高速，逼近大货车时“智驾”突然退出引发车祸 - 手机新浪网
A driver was using a smart driving system on an expressway. As the vehicle approached a large truck, the system unexpectedly disengaged, leading to a crash.
1 source article · read the reporting →
An FE Week investigation found that the Department for Work and Pensions (DWP) approved dozens of companies as Kickstart gateways through automated due diligence checks using the Cabinet Office Spotlight Tool, although some had little or no trading history or were based abroad. The DWP said gateways were subject to stringent checks and later said human checks were also used. After the findings were shared with the Treasury and the DWP, the department stopped taking gateway applications and scrapped the requirement for small employers to use gateways from 3 February.
3 source articles · read the reporting →
Amazon announced it is cutting 14,000 corporate jobs, potentially up to 30,000, as part of a strategy to invest in artificial intelligence, which the company says will replace some human roles. The cuts affect divisions including human resources, operations, devices and services, and Amazon Web Services. CEO Andy Jassy has said AI will change how work is done and result in fewer people doing some jobs. The company has not commented on the impact on its UK workforce.
5 source articles · read the reporting →
A 44-year-old welder at Automotive Stampings and Assemblies Ltd's Chakan plant died after a robotic unit fell on him due to a possible sensor snag. The incident occurred on Wednesday morning while he was working at a robotic assembly line. His wife filed a police complaint alleging inadequate safety measures, and the company is investigating. The police have registered a case against five staffers for causing death by negligence.
1 source article · read the reporting →
A report by Cracked Labs found that Microsoft's Dynamics 365 Field Service software uses AI to generate performance metrics and predict task durations, singling out individual workers. The AI predictions can be influenced by the worker's identity, such as increasing or decreasing estimated duration. Microsoft stated the system is not intended for employment decisions and is not a surveillance tool, but the report raises concerns about potential misuse for worker monitoring.
6 source articles · read the reporting →
Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.
3 source articles · read the reporting →
Zoox, Amazon's self-driving car company, recalled 332 robotaxis after they were found veering into oncoming traffic near intersections. The issue was first noticed in August 2025 when a car took a wide right turn crossing the center line. Zoox said no crashes or injuries occurred and fixed the problem with a software update. The National Highway Traffic Safety Administration confirmed the recall and is in ongoing discussions with Zoox.
6 source articles · read the reporting →
SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.
5 source articles · read the reporting →
PredictiveHire, an AI hiring firm, developed a machine-learning model that analyses candidates' open-ended interview responses to predict their likelihood of 'job hopping'. The company used data from 45,899 applicants to build the 'flight risk' assessment, which it advertises as coming soon. Scholars warn that such tools can suppress wages by screening out workers who might seek better pay or conditions, continuing a historical trend of using personality tests to identify potential labour organisers.
1 source article · read the reporting →
YouTube announced an experiment on select Shorts using traditional machine learning to unblur, denoise, and improve clarity during processing. Creators reported that this altered their videos' appearance without an opt-out option, and some accused YouTube of misleading about the use of AI. YouTube acknowledged the experiment and said it would consider feedback, but did not offer a rollback or opt-out.
7 source articles · read the reporting →
Managers at Brookdale Senior Living, the largest assisted-living chain in the US, allege that an algorithm called 'Service Alignment' set staffing levels so low that facilities were dangerously short-handed. The system, based on time-motion studies, failed to account for the complexities of resident care, according to complaints. Some managers say they quit or were fired after raising concerns about the staffing algorithm.
1 source article · read the reporting →
Two ride-hailing drivers are taking Ola to court in Amsterdam, alleging the company violated GDPR data access rights by not providing full personal data, including GPS and ratings information. They argue this hinders their ability to challenge algorithmic decisions, such as a driver who had pay docked after Ola's system incorrectly flagged trips as invalid. The case, supported by the App Drivers & Couriers Union, seeks to compel Ola to comply with data protection law and faces fines for non-compliance. Ola says it has not received notification and complies with all applicable laws.
1 source article · read the reporting →
Activision Blizzard, the video game publisher behind Call of Duty, used generative AI tools like Midjourney and Stable Diffusion for concept art and marketing. In late January 2024, Microsoft laid off 1,900 Activision Blizzard and Xbox employees, including many 2D artists. Employees allege that remaining concept artists were forced to use AI, and that AI-generated cosmetics were sold in the game store. The company did not comment.
4 source articles · read the reporting →
A Sky News investigation found that X's algorithm amplifies right-wing and extreme content. The Data and Forensics team conducted a nine-month investigation into the platform's recommendation system. The findings indicate that the algorithm boosts such content, potentially influencing political discourse in the UK.
4 source articles · read the reporting →
A 24-year-old worker, Ramji Lal, was killed by a pre-programmed welding robot at the SKH Metals car parts factory in Manesar, India. The robot's welding sticks pierced his abdomen when he reached from behind to adjust a dislodged metal sheet. Police have booked the company management and contractor on charges of causing death due to negligence, and an investigation is ongoing.
6 source articles · read the reporting →
A class action lawsuit filed in Chicago alleges State Farm's automated claims processing system discriminates against Black policyholders. The suit claims Black customers are more likely to face additional paperwork and longer waits for claim approval than white customers, citing data from 800 homeowners. State Farm has stated it takes the filing seriously and is committed to fair treatment, while the plaintiffs seek to enjoin the current system and require audits.
2 source articles · read the reporting →
