The public record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Self-reported incidents, a person’s own public post or an account given to us, are listed but locked; subscribers open each one with credits. Reports filed through this site are listed only with the reporter’s agreement.

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4,442 incidentspress and self-reported

Page 64 of 186

Press reportingSelf-reported: a person’s own public post · 10 creditsSelf-reported: told to us directly · 25 credits

WF-5TENXXHappened 1 Aug 2023Live 5 Oct 2026
Vanderbilt, Northwestern and University of Texas stop using Turnitin AI detector over false cheating accusations
Several US universities, including Vanderbilt, Northwestern and the University of Texas, have stopped using Turnitin's AI detection tool over concerns that it falsely marks student essays as written by ChatGPT. Vanderbilt estimated that the tool's 1% false-positive rate could have wrongly labelled about 750 of 75,000 papers submitted last year. A Texas professor came under fire for failing half his class after the software identified their essays as AI-generated. Turnitin said its technology is not meant to replace educators' professional discretion.
Company
Multiple universities (Vanderbilt University, Northwestern University, University of Texas)
AI system
Turnitin's AI detection tool
9 source articlesbusinessinsider.com
WF-BB09W4Happened 29 Aug 2024Live 5 Oct 2026
Ticketmaster dynamic pricing inflates Oasis reunion tour ticket prices
Ticketmaster's dynamic pricing system caused ticket prices for Oasis's reunion tour to surge from around £135 to over £488 for some fans. Fans reported paying double or triple the face value for standing tickets in Dublin and Cardiff. The system, which adjusts prices based on demand, has been criticised by fans on social media. Ticketmaster has not commented on the incident.
Company
Ticketmaster
9 source articlesnme.com
WF-1UJHJBHappened 1 Jan 2019Live 5 Oct 2026
Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits
A U.S. District Court judge ruled that Tennessee's TennCare Connect system, built by Deloitte for over $400 million, illegally denied thousands of low-income residents and people with disabilities Medicaid and disability benefits due to programming and data errors. The system automatically terminated coverage without properly considering eligibility for all available programs. A class action lawsuit filed in 2020 resulted in the ruling.
Company
TennCare (Tennessee Medicaid)
AI system
TennCare Connect
10 source articlesgizmodo.com
WF-BMQFB4Happened 31 Dec 2015Live 5 Oct 2026
Uber users angry over New Year's Eve surge pricing in Australia
Uber's dynamic pricing algorithm increased fares by up to 800% on New Year's Eve in Australia, leaving some users with bills hundreds of dollars above normal. Skye Shanahan was charged $720 for a trip that usually costs $100, and Kris Keen paid $330 for a $40 ride. Uber defended the surge pricing, saying it encourages more drivers, and offered $180 credit to Shanahan.
Company
Uber
AI system
surge pricing
10 source articlesau.news.yahoo.com
WF-JRPF9KHappened 30 Jul 2024Live 5 Oct 2026
Microsoft Dynamics 365 Field Service AI singles out workers in performance predictions
A report by Cracked Labs found that Microsoft's Dynamics 365 Field Service software uses AI to generate performance metrics and predict task durations, singling out individual workers. The AI predictions can be influenced by the worker's identity, such as increasing or decreasing estimated duration. Microsoft stated the system is not intended for employment decisions and is not a surveillance tool, but the report raises concerns about potential misuse for worker monitoring.
Company
Microsoft
AI system
Dynamics 365 Field Service
6 source articles404media.co
WF-MRU0QRHappened 12 Apr 2022Live 5 Oct 2026
Uber and Lyft surge pricing after NYC subway shooting leads to refunds
After a shooting on a Brooklyn subway train, Uber and Lyft's automated surge pricing algorithms increased fares for riders in the area. Both companies later disabled surge pricing and stated they would refund customers who were overcharged. The incident highlights the risk of automated pricing systems that cannot account for emergency contexts.
Company
Uber and Lyft
6 source articlesengadget.com
WF-PQKZOMHappened 1 Jan 2016Live 5 Oct 2026
Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs
In Johannesburg suburbs, Vumacam's AI-powered CCTV network using iSentry software flagged 28 black individuals as 'suspicious' in a shift report, according to a 2019 article. The system, deployed by private security firms, uses video analytics to detect abnormal behavior and alerts security guards. The article alleges that the system disproportionately targets people of color, reflecting racial bias in a racially divided country.
Company
Vumacam
AI system
iSentry
6 source articlesvice.com
WF-2MHEYDHappened 15 Dec 2014Live 5 Oct 2026
Uber apologises for surge pricing during Sydney siege
During the 2014 Sydney Martin Place siege, Uber's surge pricing algorithm automatically raised fares by up to four times the normal rate as people tried to leave the area. The company faced heavy criticism on social media and later apologised, refunding affected customers and offering free rides. Uber acknowledged that not stopping surge pricing immediately was the wrong decision.
Company
Uber
7 source articlesbbc.co.uk
WF-0WY9N6Happened 26 Jan 2015Live 5 Oct 2026
Uber caps surge pricing at 2.8x during New York blizzard
During a major snowstorm in New York City in January 2015, Uber capped its surge pricing at 2.8 times the normal fare after facing criticism for price gouging during Hurricane Sandy. The company announced the cap in an email to users and said it would donate proceeds to the American Red Cross. The policy was in line with an agreement with the New York Attorney General to prevent massive price surges during emergencies.
Company
Uber
AI system
Uber surge pricing
5 source articlescsmonitor.com
WF-9CI2NAHappened 22 Aug 2024Live 5 Oct 2026
Google Pixel 9 tools generate offensive images and fake photos
Google's Pixel Studio and Reimagine features on the Pixel 9 phones are accused of generating offensive, copyrighted images and allowing users to create convincing fake photos. Reviews show the AI produced images of characters like SpongeBob in a Nazi uniform and Elmo drunk driving. Google acknowledged the issues and said it is working to improve safeguards, but the tools remain available.
Company
Google
AI system
Pixel Studio, Reimagine (Magic Editor)
5 source articlesbgr.com
WF-JGTLS7Happened 1 Jul 2023Live 5 Oct 2026
Microsoft data center in Mekaguda accused of dumping industrial waste
Microsoft is building a data center in Mekaguda, Telangana, India. Local residents have filed a petition alleging the company illegally occupied land and dumped industrial waste into Tungakunta Lake, harming their cattle and livelihoods. Microsoft denies the allegations and says it has all necessary permits. The case is pending in Telangana High Court.
Company
Microsoft
AI system
Mekaguda data center
8 source articlesrestofworld.org
WF-8CN124Happened 1 Mar 2023Live 5 Oct 2026
Uber surge pricing capped by NSW government after commuters overcharged during rail shutdown
During a city rail network shutdown in March 2023, Uber's surge pricing algorithm charged commuters hundreds of dollars above normal fares. One passenger was charged $500 for a trip from Sydney to Mount Annan that usually costs $40. Uber apologized and reimbursed affected customers. The NSW government then made an agreement with Uber to cap surge pricing during public transport disruptions.
Company
Uber
AI system
Uber surge pricing
6 source articlestimeout.com
WF-9A5GCWHappened 1 Feb 2024Live 5 Oct 2026
Wendy's denies plans for surge pricing after customer backlash
Wendy's, a US burger chain, told investors it planned to test dynamic pricing on digital menu displays. The announcement drew backlash online, with accusations of price gouging. Wendy's later denied any intention to raise prices during busy periods, saying its plans had been misconstrued.
Company
Wendy's
AI system
Dynamic pricing
9 source articlesbbc.co.uk
WF-M66UXTLive 5 Oct 2026
Outabox hack exposes biometric data of patrons at bars, clubs and casinos
Hackers claiming to be former employees published a website allowing searches of Outabox's facial recognition database, exposing biometric and other sensitive data of patrons used for age verification at bars, clubs and casinos. The Surveillance Technology Oversight Project warns that the breach demonstrates the danger of facial recognition for age verification. S.T.O.P. has launched a campaign to ban facial recognition in public accommodations.
Company
Outabox
8 source articlesstopspying.org
WF-V58OIULive 5 Oct 2026
DHS plans to collect migrant children's face biometrics for facial recognition training
MIT Technology Review has reported that the U.S. Department of Homeland Security (DHS) plans to collect and analyse facial images of migrant children at the U.S.-Mexico border to train facial recognition technology. The scheme, run through the Office of Biometric Identity Management's craniofacial structural progression program, would use children's face prints to improve recognition of people as they age. Civil rights groups have raised concerns about consent and privacy, and DHS has responded that its technologies are operated within the law.
Company
U.S. Department of Homeland Security (DHS)
AI system
OBIM craniofacial structural progression program
5 source articlesbiometricupdate.com
WF-S7VQ72Happened 19 Aug 2024Live 5 Oct 2026
Trump uses AI-generated images to falsely imply Taylor Swift endorsement
Donald Trump posted AI-generated images on social media falsely implying that Taylor Swift had endorsed him for president. The images, many created using artificial intelligence, included fake "Swifties for Trump" merchandise and a fabricated poster. Trump's post sparked backlash among Swift's fans, who accused him of spreading misinformation. Swift, who has not endorsed a candidate in the 2024 election, had previously criticised Trump.
Company
Donald Trump
7 source articlesbbc.co.uk
WF-MDLYYQHappened 20 Aug 2024Live 5 Oct 2026
Bengaluru AI traffic cameras wrongfully fine drivers due to seat belt confusion
Bengaluru's AI traffic cameras issued fines to drivers for not wearing seat belts even when they were properly secured. The system mistook a seat belt matching the driver's shirt colour for non-compliance. Similar issues have been reported in other Indian states. Authorities have added human oversight to review images before fines are finalized.
Company
Bengaluru Traffic Police
7 source articlestimesofindia.indiatimes.com
WF-JAFZJYHappened 1 Mar 2025Live 5 Oct 2026
South Korea's AI textbook program rolled back after complaints
South Korea's Ministry of Education launched AI-powered digital textbooks in March 2025 for math, English, and computer science. Students, teachers, and parents complained about technical problems, inaccuracies, and data privacy risks. After four months, the textbooks were stripped of official status and made optional. The program was criticized for being rushed and insufficiently tested.
Company
South Korean Ministry of Education
AI system
AI-powered textbooks
7 source articlesrestofworld.org
WF-A2SW18Happened 16 Aug 2024Live 5 Oct 2026
OpenAI disrupts Iranian influence operation using ChatGPT to generate political content
OpenAI identified and banned a cluster of ChatGPT accounts linked to an Iranian covert influence operation called Storm-2035. The operation generated long-form articles and social media comments on topics including the U.S. presidential election, the Gaza conflict, and Venezuelan politics, posing as both progressive and conservative outlets. Most content received low or no engagement, and OpenAI stated it shared threat intelligence with government and industry stakeholders. The company took down the accounts and continues to monitor for further violations.
Company
OpenAI
AI system
ChatGPT
6 source articlesopenai.com
WF-WNQZLIHappened 1 Jan 2020Live 5 Oct 2026
Clearview AI settles with ACLU over facial recognition database sales
Clearview AI has agreed to stop selling its facial recognition database to most private US companies as part of a proposed settlement with the ACLU. The company scraped billions of images from social media without consent to build its database, violating Illinois' Biometric Information Privacy Act. The settlement requires Clearview to delete old facial vectors and allow Illinois residents to opt out. The company can still sell its technology to law enforcement and government agencies.
Company
Clearview AI
AI system
Clearview AI facial recognition database
8 source articlestheregister.com
WF-42ECL1Live 5 Oct 2026
San Francisco sues 16 AI undressing websites for creating fake nudes
The San Francisco City Attorney's office is suing 16 AI-powered websites that allow users to upload photos of real people and generate nude deepfakes without consent. The lawsuit alleges the sites violate state and federal laws against revenge pornography and child pornography. The websites were visited over 200 million times in the first half of 2024. The city seeks to take the sites offline and impose civil penalties.
7 source articlestheverge.com
WF-UXNX2YHappened 12 Aug 2024Live 5 Oct 2026
X's Grok AI bot pushed false claims about Trump's dentures during Musk interview
During an interview between Elon Musk and Donald Trump on X, the platform's AI chatbot Grok generated and pushed unsubstantiated claims that Trump was missing his dentures. The AI-generated summaries have previously been criticized for boosting falsehoods about the presidential election and world events. The incident was reported by Forbes.
Company
X
AI system
Grok
2 source articlesground.news
WF-6VXC5EHappened 1 May 2023Live 5 Oct 2026
CBP One app strands migrants in Mexico, aids organised crime, says HRW
The US Customs and Border Protection's CBP One app, which is mandatory for asylum seekers, offers only 1,450 appointments per day while border arrivals average 7,240. Human Rights Watch reports that this digital metering leaves migrants stranded in Mexico, vulnerable to kidnapping and extortion by organised crime groups. The report alleges that the app enriches criminal cartels and that exceptions for imminent threats are often ignored.
Company
US Customs and Border Protection
AI system
CBP One
10 source articlestheguardian.com
WF-8HVGQBLive 5 Oct 2026
Facebook exempted Trump and other high-profile users from content enforcement rules.
An internal Facebook program called XCheck granted special treatment to millions of high-profile users, including former President Donald Trump and Senator Elizabeth Warren, exempting them from content enforcement rules. The program, initially for quality control, was expanded to whitelist users deemed newsworthy or PR-risky, with the system failing to enforce rules against them. Internal documents revealed that the program made mistakes, often wrongly taking action against high-profile users. Facebook has attempted to phase out the practice but has struggled.
Company
Facebook
AI system
XCheck
10 source articlesyahoo.com

Each incident is written from the reporting or the account it cites. A report is an allegation, not a finding.

Vanderbilt, Northwestern and University of Texas stop using Turnitin AI detector over false cheating accusations

Ticketmaster dynamic pricing inflates Oasis reunion tour ticket prices

Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits

Uber users angry over New Year's Eve surge pricing in Australia

Microsoft Dynamics 365 Field Service AI singles out workers in performance predictions

Uber and Lyft surge pricing after NYC subway shooting leads to refunds

Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs

Uber apologises for surge pricing during Sydney siege

Uber caps surge pricing at 2.8x during New York blizzard

Google Pixel 9 tools generate offensive images and fake photos

Microsoft data center in Mekaguda accused of dumping industrial waste

Uber surge pricing capped by NSW government after commuters overcharged during rail shutdown

Wendy's denies plans for surge pricing after customer backlash

Outabox hack exposes biometric data of patrons at bars, clubs and casinos

DHS plans to collect migrant children's face biometrics for facial recognition training

Trump uses AI-generated images to falsely imply Taylor Swift endorsement

Bengaluru AI traffic cameras wrongfully fine drivers due to seat belt confusion

South Korea's AI textbook program rolled back after complaints

OpenAI disrupts Iranian influence operation using ChatGPT to generate political content

Clearview AI settles with ACLU over facial recognition database sales

San Francisco sues 16 AI undressing websites for creating fake nudes

X's Grok AI bot pushed false claims about Trump's dentures during Musk interview

CBP One app strands migrants in Mexico, aids organised crime, says HRW

Facebook exempted Trump and other high-profile users from content enforcement rules.