United Airlines Chatbot Gave Wrong Travel Credit Info - Hoodline
The chatbot told a customer her $200 travel credit would last five years instead of one year.
- Company involved
- United Airlines
1 source article · read the reporting →
Where automated decisions went wrong
Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
200 incidents closest to “OPERA Cloud Guest Engagement and Merchandising” · matched on meaning · public reporting
Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
- Company involved
- Talkdesk Inc.
- AI system involved
- CX Cloud
1 source article · read the reporting →
WF-V4D9MI6 Jul 2026
Who Gives A Crap suspends AI agent after email error said prices would double - SmartCompany
The AI agent incorrectly confirmed a doubled subscription price to a customer.
- Company involved
- Who Gives A Crap
1 source article · read the reporting →
Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company involved
- Safaricom PLC
1 source article · read the reporting →
WF-DYFXMR11 Nov 2022
Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
- Company involved
- Air Canada
1 source article · read the reporting →
WF-LHAK351 Jan 2022
An Air Canada chatbot lied to a passenger about bereavement discounts - qz.com
The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.
- Company involved
- Air Canada
1 source article · read the reporting →
Air Canada says its AI chatbot went rogue, misleading customers - Modern Ghana
The chatbot provided misleading information to customers.
- Company involved
- Air Canada
1 source article · read the reporting →
Air Canada refund customer like chatbot said it would - TechHQ
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
- Company involved
- Air Canada
1 source article · read the reporting →
← Newerpage 9 of 9