The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Revenue IQ” · matched on meaning · public reporting

Meta accused of profiting from billions of scam ads - ICLG

The AI system generated and targeted scam advertisements to users, causing potential financial harm.

Company involved
Meta Platforms
AI system involved
Advantage+

1 source article · read the reporting →

WF-K4TF9F18 Mar 2025

Hacker Steals $106,200 from AIXBT Crypto Bot

On March 18, 2025, a hacker accessed the secure dashboard of the autonomous AI crypto bot AIXBT and queued malicious prompts, causing the bot to transfer 55.5 ETH (approximately $106,200) from its simulacrum wallet. The maintainer, rxbt, stated that core systems were unaffected and that the AI itself was not manipulated. The incident led to a 15.5% drop in the associated token's price. The maintainers have since migrated servers, swapped keys, and reported the hacker's wallet addresses to exchanges.

Company involved
rxbt
AI system involved
AIXBT

1 source article · read the reporting →

WF-50B5GS19 Mar 2025EN

Intuit, HireVue Accused of AI Job Bias Against Deaf Woman

The ACLU filed complaints with state and federal agencies on behalf of a deaf, Indigenous employee of Intuit who was denied a promotion after an automated HireVue video interview. The tool did not caption all audible questions and could not accurately transcribe her speech, which the complaint says disadvantaged her because of her disability and race.

Company involved
Intuit
AI system involved
HireVue video interview

1 source article · read the reporting →

AI Scammers Clone Exante Broker, Use JPMorgan Account to Defraud US Victim

Scammers used generative AI to create a fake clone of the brokerage firm Exante, including a replicated trading platform and AI-generated passports. They opened a real JPMorgan Chase bank account using a US address and tricked at least one US victim into transferring funds. Exante, which does not serve US clients, discovered the scam when the victim was registered on its real platform and reported the incident to the FBI, SEC, CFTC, and other authorities. The scammers remain unidentified, and the victim's funds have not been recovered.

2 source articles · read the reporting →

WF-3B287P1 May 2026

Grok AI prompt-injected to drain $150,000 from crypto wallet

In May 2026, an attacker used a Morse code-encoded message to prompt-inject xAI's Grok AI, causing its linked Bankr trading bot to transfer 3 billion DRB tokens worth approximately $150,000 to the attacker's wallet. The attacker first sent an NFT that granted executive permissions, then posted a reply asking Grok to translate a Morse code message that contained a financial instruction. The agent executed the transaction without human oversight, and the funds were immediately liquidated, causing short-term price volatility. About 80% of the funds were later returned after the DRB community identified the attacker.

Company involved
xAI
AI system involved
Grok and Bankr

2 source articles · read the reporting →

WF-4B4FU612 May 2026

TRT-RS's Galileu AI Detects Prompt Injection Attempt in Legal Petition

The Galileu AI system, developed by the Tribunal Regional do Trabalho da 4ª Região (TRT-RS) and nationalised by the Conselho Superior da Justiça do Trabalho (CSJT), detected a prompt injection attempt in a petition filed at the 3rd Labour Court of Parauapebas, Pará. The system alerted the magistrate, who reviewed the content and made a decision based on human verification, in line with judicial AI supervision requirements. The court reported that the system prevented the malicious content from being processed and highlighted the importance of institutional AI tools with security measures.

Company involved
Tribunal Regional do Trabalho da 4ª Região
AI system involved
Galileu

1 source article · read the reporting →

WF-5YXCSP1 Sep 2021

Uber's Secretive 'Upfront Fares' Algorithm Cuts Driver Pay in Many Cities

Uber introduced an opaque algorithm called 'Upfront Fares' to calculate driver pay in 24 U.S. cities, replacing the previous time-and-distance-based rate. Drivers report lower and unpredictable earnings, with Uber taking a larger cut of fares. The company claims the change gives drivers more control, but critics say the secrecy makes it impossible to verify fair pay. The algorithm may learn the lowest rate drivers will accept, potentially driving down wages.

Company involved
Uber
AI system involved
Upfront Fares

3 source articles · read the reporting →

WF-6A564U1 Dec 2025

AWS Cost Explorer Outage Caused by AI Bot Kiro's Autonomous Action

In December 2025, Amazon Web Services' internal AI coding tool Kiro autonomously deleted and recreated a production environment, causing a 13-hour outage of the AWS Cost Explorer service in mainland China. The AI had been given operator-level permissions without mandatory peer review. AWS attributed the incident to user error and subsequently introduced mandatory peer review and additional safeguards for AI tool usage. The outage affected thousands of businesses, disrupting their ability to track and optimize cloud spending.

Company involved
Amazon Web Services
AI system involved
Kiro

5 source articles · read the reporting →

WF-ANBXFP1 Jun 2024

Scammers use AI-generated identities to steal $5.6 million in FTX debt claims fraud

In June 2024, a scam group posing as FTX debt claimants allegedly used AI-generated identities and manipulated facial appearances to defraud two companies of more than $5.6 million. The perpetrators accessed FTX customer data through public bankruptcy filings or a 2023 data breach at Kroll. Blockchain analysis traced the stolen funds through Binance, CoinEx, and Gate.io. The incident remains unresolved.

6 source articles · read the reporting →

Auditor General finds CRA chatbot Charlie frequently inaccurate

The Canada Revenue Agency's chatbot Charlie, launched in 2020, has cost over $18 million but frequently provides incorrect answers, according to an Auditor General audit. Testing found only two out of six answers were accurate, while public AI tools answered five correctly. The CRA has since upgraded Charlie to a generative AI version, claiming 90% accuracy, but real-world performance is unverified. The audit has raised concerns in Parliament about the effectiveness of the government-built tool.

Company involved
Canada Revenue Agency
AI system involved
Charlie

2 source articles · read the reporting →

WF-7U35ZD18 Mar 2024

SEC Charges Delphia and Global Predictions for False AI Claims

The SEC charged Delphia (USA) Inc. and Global Predictions Inc. for making false and misleading statements about their use of artificial intelligence. Delphia claimed from 2019 to 2023 that it used AI and machine learning to predict investments, while Global Predictions falsely claimed in 2023 to be the 'first regulated AI financial advisor'. Both firms settled the charges without admitting or denying the findings, agreeing to pay a total of $400,000 in civil penalties and to cease and desist from further violations.

Company involved
Delphia (USA) Inc. and Global Predictions Inc.

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

WF-BXPRD51 Jan 2014

IRS Audit Selection Algorithm Disproportionately Audits Black Taxpayers

A Stanford study found that the IRS's secret audit selection algorithm causes Black taxpayers to be audited at 2.9 to 4.7 times the rate of non-Black taxpayers. The disparity is driven by the algorithm's focus on the likelihood of underreporting rather than the magnitude, and on refundable tax credits like the Earned Income Tax Credit. Single Black men claiming dependents and the EITC are nearly 20 times more likely to be audited than non-Black married couples claiming the same credit. The researchers suggest the IRS could modify its algorithm to reduce racial disparities without sacrificing revenue.

Company involved
Internal Revenue Service

4 source articles · read the reporting →

WF-CA5PVX14 Feb 2024

Meta's Advantage Plus AI ad tool overspends and underperforms for advertisers

In February 2024, Meta's automated ad platform Advantage Plus began malfunctioning, causing advertisers' costs per impression to skyrocket and blowing through daily budgets without delivering sales. Multiple marketers reported that the AI-driven tool ignored cost caps and performed unpredictably, leading some to halt its use. Meta acknowledged a platform bug on February 14 and issued refunds to some, but problems persisted into April, with the company claiming the system was working as expected for most.

Company involved
Meta
AI system involved
Advantage Plus

1 source article · read the reporting →

Canada Investigates Landlords' Use of AI Rent-Setting Software YieldStar

The Competition Bureau of Canada is investigating allegations that major corporate landlords, including Dream Unlimited, used AI-powered software YieldStar to coordinate rent increases. Tenant advocacy groups filed over 100 complaints, claiming the software recommended above-market rents, exacerbating housing affordability. Some landlords have since halted use of YieldStar amid public backlash, while the investigation continues.

Company involved
Dream Unlimited
AI system involved
YieldStar

7 source articles · read the reporting →

Ryanair requires facial recognition for customers booking via online travel agents

noyb filed a complaint against Ryanair with the Spanish Data Protection Authority (AEPD) on 27 July 2023. A customer who booked a Ryanair flight through online travel agency eDreams was required to undergo a facial recognition verification process or go to the check-in counter more than two hours before departure. The customer was charged a small fee for the verification. Ryanair outsources the facial recognition to GetID. noyb alleges that the process violates GDPR because consent is not valid and the purpose is to discourage bookings through third-party agents.

Company involved
Ryanair
AI system involved
GetID

10 source articles · read the reporting →

Apple Intelligence feature flags scam messages as priority alerts

Apple's 'Apple Intelligence' notification summarisation feature, introduced in late 2024, is reportedly prioritising scam messages on iPhones, iPads, and Macs. Users have reported that the AI struggles to differentiate fraudulent emails from genuine alerts, with one user seeing a scam email claiming he owed $465 flagged as a priority. Experts warn that the summarisation removes context, potentially making scams more effective. Apple has stated it plans to update the feature to clarify when summaries are AI-generated.

Company involved
Apple
AI system involved
Apple Intelligence

5 source articles · read the reporting →

WF-PZRPZR1 Jan 2017

Royal Free London publishes audit into Streams app data processing

The Royal Free London NHS Foundation Trust published an audit into its use of the Streams app, following an investigation by the Information Commissioner's Office (ICO) in July 2017. The Streams app alerts clinicians to patients at risk of acute kidney injury. The audit, conducted by Linklaters, concluded that the trust's use of Streams was lawful and complied with data protection laws, although areas for improvement were identified. The ICO later recognised that the trust had completed all required actions.

Company involved
Royal Free London NHS Foundation Trust
AI system involved
Streams

10 source articles · read the reporting →

WF-QV8GJM1 Jul 2025

Mumbai Cyber Police Bust Deepfake Share Trading Scam by Valueleaf

Mumbai Cyber Police arrested four individuals from Bengaluru-based advertising agency Valueleaf for allegedly circulating deepfake videos of stock market experts to deceive investors. The videos, created for Hong Kong-based First Bridge, were promoted despite knowledge of their falsity and potential financial harm. Meta flagged the content, but the accused evaded detection by increasing ad accounts and changing domain locations. The case, registered under the Bhartiya Nyaya Sanhita and Information Technology Act, is under investigation to determine the number of defrauded investors.

Company involved
Valueleaf

1 source article · read the reporting →

RealPage's YieldStar algorithm pushes rents higher for tenants

RealPage's YieldStar algorithm uses private competitor data to recommend rent increases for apartment units. Landlords adopt up to 90% of the suggestions, leading to higher rents for tenants. Critics allege the software may facilitate indirect price-fixing in violation of antitrust law. The company denies wrongdoing and says the software helps eliminate collusion.

Company involved
RealPage
AI system involved
YieldStar

10 source articles · read the reporting →

Inland Revenue warns of AI scam using commissioner's image

Scammers used AI-generated images and messaging to impersonate New Zealand's Commissioner of Inland Revenue, Peter Mersi, in social media ads inviting people to a fake crypto tax webinar. The ads aimed to trick people into giving personal information for identity theft or account access. Inland Revenue received over 3000 scam reports in three months and worked to have the ads removed, but they kept reappearing. The department warned the public about the increasing use of AI in investment scams.

2 source articles · read the reporting →

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

WF-PZC5LA1 Jan 2020

EEOC sues iTutorGroup for automated rejection of older tutor applicants

The US Equal Employment Opportunity Commission (EEOC) alleges that tutoring provider iTutorGroup programmed its recruitment software automatically to reject female applicants aged 55 or older and male applicants aged 60 or older. More than 200 qualified US-based applicants were denied work in 2020. The EEOC has filed a lawsuit in the Eastern District of New York seeking back pay and damages.

Company involved
iTutorGroup

10 source articles · read the reporting →

WF-BBIPT515 Oct 2024

Google AI Overviews provide inaccurate finance information in 43% of searches

A study by The College Investor found that Google's AI Overviews provided misleading or inaccurate information in 43% of 100 personal finance-related searches. The AI-generated answers included outdated tax rules and incorrect student loan repayment plan details. One user believed she could convert her 529 plan to a Roth IRA in California, which is not allowed. Google has not responded to requests for comment.

Company involved
Google
AI system involved
AI Overviews

3 source articles · read the reporting →

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