Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
251 incidents closest to “Amadeus IT Group, S.A.” · matched on meaning · public reporting
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
1 source article · read the reporting →
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
1 source article · read the reporting →
Record labels licensed union musicians' recordings to AI music companies without additional payment or credit.
1 source article · read the reporting →
The chatbot told a customer her $200 travel credit would last five years instead of one year.
1 source article · read the reporting →
The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.
1 source article · read the reporting →
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
1 source article · read the reporting →
The AI agent incorrectly confirmed a doubled subscription price to a customer.
1 source article · read the reporting →
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
1 source article · read the reporting →
The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.
1 source article · read the reporting →
The chatbot provided misleading information to customers.
1 source article · read the reporting →
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
1 source article · read the reporting →
