The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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92 incidents closest to “Amadeus IT Group, S.A.” · matched on meaning · public reporting

WF-S574X31 Jan 2019

Spanish Supreme Court orders release of BOSCO algorithm code for social electricity bonus

The Spanish NGO Civio won a Supreme Court case forcing the government to release the source code of BOSCO, the algorithm that decides eligibility for the social electricity bonus (bono social eléctrico). Civio had demonstrated in 2019 that BOSCO contained serious errors that denied the benefit to vulnerable people who met the requirements. The government had refused to disclose the code, citing intellectual property. The Supreme Court ruled that transparency must prevail, setting a precedent for public access to automated decision-making systems.

Company involved
Ministerio para la Transición Ecológica (Gobierno de España)
AI system involved
BOSCO

10 source articles · read the reporting →

AI-generated travel guides flood Amazon, deceiving customers

AI-generated travel guides are flooding Amazon, allegedly written by scammers using AI to produce generic, low-quality content. Customers who purchase these guides receive poor information and feel defrauded. Amazon claims to enforce content guidelines but many such books remain on the platform.

Company involved
Amazon

8 source articles · read the reporting →

LINAGORA closes Lucie 7B after user mockery

LINAGORA, a French open-source software company, launched a beta version of its large language model Lucie 7B. The model was intended to be a transparent and ethical alternative to big tech AI. However, after users tested it and highlighted its shortcomings, the model was mocked online. LINAGORA subsequently closed the platform to address the issues and collect more data.

Company involved
LINAGORA
AI system involved
Lucie 7B

6 source articles · read the reporting →

Teleperformance deploys AI to neutralise Indian call centre agents' accents

Teleperformance, the world's largest call centre operator, has announced it is using AI from Sanas to modify the accents of its Indian employees in real time. The technology, called accent translation, aims to make agents sound more neutral to native English speakers. The company invested $13 million in Sanas and gained exclusive rights. No specific incident of harm has been reported.

Company involved
Teleperformance
AI system involved
Sanas AI

6 source articles · read the reporting →

Amazon France fined €32m for illegal worker surveillance

Amazon France Logistique was fined €32m (£27m) by France's data protection authority, the CNIL, for illegally monitoring warehouse workers through handheld scanners. The system tracked scanning speed, break durations, and stored data for 31 days, leading to workers potentially having to justify every brief interruption. The CNIL found the surveillance to be excessive and in breach of GDPR. Amazon disputes the findings and stated it may appeal.

Company involved
Amazon France Logistique
AI system involved
handheld scanner monitoring system

9 source articles · read the reporting →

WF-06AESO11 Nov 2022

Air Canada liable for chatbot's misleading bereavement advice

Air Canada was found liable by the B.C. Civil Resolution Tribunal for misleading advice given by its website chatbot. The chatbot told a passenger they could retroactively claim a bereavement rate, but the airline later denied the claim. The tribunal ordered Air Canada to pay $812 in compensation, noting the airline's argument that the chatbot was a separate legal entity was 'remarkable'.

Company involved
Air Canada
AI system involved
Air Canada chatbot

10 source articles · read the reporting →

Spanish police bust $20M AI-powered investment scam

Spanish law enforcement, collaborating with international authorities, dismantled a $20 million investment scam that used AI-driven algorithms to deceive individuals and organizations. Six suspects were detained and assets, including luxury cars and cryptocurrency, were seized. The article does not report any compensation for victims.

5 source articles · read the reporting →

AAIP investigates Worldcoin's personal data processing in Argentina

The Argentine Agency for Access to Public Information (AAIP) has initiated an investigation into the data processing practices of Worldcoin in Argentina. The investigation focuses on the collection, storage, and use of biometric data, including facial and iris scans, carried out in several cities in exchange for financial compensation. The AAIP aims to verify compliance with the country's data protection law, Ley 25.326, regarding sensitive data handling.

Company involved
Worldcoin (Fundación Worldcoin)
AI system involved
Worldcoin

8 source articles · read the reporting →

WF-6BTWTA8 Mar 2024

Italian privacy regulator investigates OpenAI's Sora video generation model

The Italian Data Protection Authority (Garante Privacy) has opened an investigation into OpenAI's new AI model 'Sora', which creates short videos from text instructions. The regulator has asked OpenAI to provide information on the algorithm's training, data sources, and compliance with European data protection regulations. OpenAI must respond within 20 days.

Company involved
OpenAI
AI system involved
Sora

7 source articles · read the reporting →

Leonardo AI misused to create nonconsensual explicit images of celebrities

Leonardo AI, an AI image-generating platform backed by Samsung, has been misused to create nonconsensual explicit images of celebrities. The platform allows users to generate images using user-generated Stable Diffusion models. Users bypassed ethical guardrails by misspelling celebrity names and using sexually suggestive terms. The misuse was reported by 404 Media.

Company involved
Leonardo AI
AI system involved
Leonardo AI

5 source articles · read the reporting →

WF-VERNY015 May 2025

AEMPS withdraws AI medicines tool MeQA after detecting errors

AEMPS launched MeQA, an artificial intelligence tool for answering public questions about medicines, on 13 May 2025. Two days later it withdrew the tool after detecting that some responses contained errors. The agency said that most answers were correct but that the errors could affect patient safety, and that it would restore the service as soon as possible.

Company involved
Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)
AI system involved
MeQA

4 source articles · read the reporting →

WF-X0LJEA1 Jan 2020

Voice actors sue LOVO over alleged theft of voices for AI training

Voice actors Paul Skye Lehrman and Linnea Sage filed a proposed class action against AI startup LOVO, alleging the company misappropriated their voices to train its text-to-speech system Genny. The actors claim they were hired on Fiverr under the pretence of academic research but later discovered their voices were used commercially without consent. Lehrman reports a 50% decline in work and loss of control over how his voice is used. The lawsuit, filed in New York federal court, seeks to represent other affected voiceover artists and obtain a court order blocking the practice.

Company involved
LOVO
AI system involved
Genny

6 source articles · read the reporting →

WF-DB4LFV1 May 2024

Open Rights Group files GDPR complaint over Meta's AI training on user data

The Open Rights Group has filed a complaint with the UK's Information Commissioner's Office alleging that Meta's plans to train its AI on Facebook and Instagram user data breach the UK GDPR. The group says the policy would affect more than 50 million UK users, that Meta lacks a legitimate interest, and that it has not offered a proper opt-out. Meta paused the plans in mid-June but says its approach complies with European law.

Company involved
Meta

10 source articles · read the reporting →

WF-GEPFGZ1 Dec 2023

OpenDream AI art site allowed users to generate child sexual abuse material

OpenDream, an AI image generation platform, allowed users to generate and publicly display child sexual abuse material (CSAM) and non-consensual deepfakes from at least December 2023 until July 2024. The platform, operated by CBM Media Pte Ltd in Singapore, offered paid plans with NSFW prompts and models. Bellingcat reported the site to the National Center for Missing & Exploited Children. After Bellingcat's inquiry, the CSAM was removed from the site and search engines, and Google terminated OpenDream's AdSense account.

Company involved
CBM Media Pte Ltd
AI system involved
OpenDream

3 source articles · read the reporting →

Italy fines Amazon $1.3 billion for algorithm favouring its logistics

Italy's antitrust regulator fined Amazon €1.13 billion ($1.3 billion) for abusing its market dominance. The regulator alleged that Amazon used an algorithm to give an unfair advantage to its own logistics service over third-party sellers. Amazon said it disagreed with the decision and would appeal.

Company involved
Amazon

9 source articles · read the reporting →

WF-NL6UK61 Jan 2020

Big Tech companies used YouTube videos to train AI without consent

Proof News found that subtitles from 173,536 YouTube videos were used by companies including Anthropic, Nvidia, Apple, and Salesforce to train AI models. The dataset, called YouTube Subtitles, was created by EleutherAI and published in 2020. Creators were not aware and some have expressed frustration, calling it theft. The companies have acknowledged using the dataset but argue it was publicly available.

Company involved
Anthropic, Nvidia, Apple, Salesforce, Bloomberg, Databricks
AI system involved
Claude, OpenELM

10 source articles · read the reporting →

Delta uses AI from Fetcherr for domestic ticket pricing

Delta Air Lines is using generative AI from Fetcherr to determine some domestic flight prices, currently covering 3% of its network with plans to reach 20% by end of 2025. Democratic senators expressed concern that the AI could be used for individualized pricing based on personal data, leading to higher fares. Delta denies using personal data in pricing and states it complies with regulations. No actual harm has been reported.

Company involved
Delta Air Lines
AI system involved
Fetcherr

8 source articles · read the reporting →

Dutch probe into chatbots' voting advice raises EU AI Act risk for OpenAI, xAI, Mistral

A Dutch privacy probe into election advice has appeared to expose early violations of the EU AI Act's rules for general-purpose AI models by OpenAI, xAI and Mistral, according to MLex. The companies' chatbots provided distorted voting advice to users. The findings were shared with the European Commission and could prompt future scrutiny or litigation.

Company involved
OpenAI, xAI and Mistral

6 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

AENA fined €10m for GDPR breach over facial recognition pilot

AENA, Spain's state-owned airport manager, was fined just over €10 million by the Spanish data protection agency for breaching the GDPR. During a pilot project of a new facial recognition system, AENA failed to submit a data protection impact assessment that complied with GDPR requirements. The company has one month from notification to lodge an appeal for reconsideration.

Company involved
AENA

6 source articles · read the reporting →

WF-ZGY59J28 Feb 2026

Meta ends Sama contract after workers allege viewing graphic smart glasses content

Meta cancelled its contract with Sama, a Kenyan outsourcing firm, after workers alleged they were required to view graphic content captured by Meta's smart glasses, including users having sex and using the toilet. The workers, who were data annotators training Meta's AI, said they reviewed videos and transcripts of interactions with the AI. Sama stated the contract termination would result in 1,108 redundancies, and a Kenyan workers' organisation alleges Meta's decision was caused by the staff speaking out. Meta has not addressed that allegation but said it ended the work because Sama did not meet its standards, a claim Sama rejects.

Company involved
Meta
AI system involved
Meta smart glasses

6 source articles · read the reporting →

WF-333WY81 May 2025

Philip Morris accused of using AI to rig EU tobacco consultation responses

Dutch broadcasters Pointer and NOS allege that Philip Morris International used an AI-powered platform, 'Your Voice, Your Choice', to generate responses to the European Commission's public consultation on tobacco legislation. The platform offered pre-defined responses and AI assistance, leading to an estimated 30 per cent of all responses being AI-generated. Philip Morris denies wrongdoing, stating that users retained full control and that anti-tobacco lobbyists are attempting to discredit legitimate participation. The incident raises concerns about the integrity of EU democratic processes.

Company involved
Philip Morris International
AI system involved
Your Voice, Your Choice

4 source articles · read the reporting →

Italian DPA fines Municipality of Trento over AI surveillance projects

The Italian data protection authority (Garante) fined the Municipality of Trento €50,000 for two research projects, Marvel and Protector, that used AI to analyze video, audio, and social media data for public security purposes. The projects involved automated detection of risk events from surveillance cameras and microphones in public spaces, as well as monitoring social media for hate speech. The Garante found multiple violations of privacy law, including lack of a valid legal basis, insufficient anonymization, failure to conduct a data protection impact assessment, and inadequate transparency. The municipality is required to delete the unlawfully processed data.

Company involved
Comune di Trento
AI system involved
Marvel and Protector

9 source articles · read the reporting →

Bahia Facial Recognition System Misidentifies Black Man as Wanted Criminal

Davi, a black administrative assistant, was tracked across 15 metro stations and approached by police after Bahia's facial recognition system falsely matched him to a wanted person. He was released after officers verified his identity. The system, supplied by Iecisa and Huawei, has a low accuracy rate and disproportionately affects black people. The government plans to expand it despite concerns over racial bias and errors.

Company involved
Secretaria de Segurança Pública da Bahia

2 source articles · read the reporting →

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