‘Phantom’ columnist duped Canadian media with AI-generated identity - Juno News
Media outlets published articles by a non-existent columnist, misleading readers
1 source articlejunonews.com
Where automated decisions went wrong
Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Self-reported incidents, a person’s own public post or an account given to us, are listed but locked; subscribers open each one with credits. Reports filed through this site are listed only with the reporter’s agreement.
Press reportingSelf-reported: a person’s own public post · 10 creditsSelf-reported: told to us directly · 25 credits
‘You’re denying what you did to my son’: mother of robodebt victim told she is ineligible for compensation - The…
The system determined Jarrad Madgwick owed a debt of $1,795.85 and would not receive his Newstart allowance.
- Company
- Services Australia
- AI system
- Robodebt scheme
1 source articletheguardian.comGoogle’s AI told lies about this man. He’s going to be allowed to sue. - The Mercury News
Generated false statements that James Keene had killed three women and was serving a life sentence
- Company
- AI system
- AI Overview
1 source articlemercurynews.comA Waymo Drove Into a Denver Farmers Market. Yes, There Were Barricades. - Totally The Bomb
The Waymo vehicle drove into a farmers market, moving among vendors and pedestrians setting up.
- Company
- Waymo
- AI system
- Waymo
1 source articletotallythebomb.comNewsBreak AI generates false news stories, harms local charities
NewsBreak, the most downloaded US news app, used AI to generate news stories, including a fabricated shooting in Bridgeton, New Jersey. The AI-produced content also contained errors that caused charities to turn away people needing services. Former employees and a consultant raised concerns about the practice, and the company has faced multiple copyright lawsuits. NewsBreak maintains it removes inaccurate content and complies with US laws.
- Company
- NewsBreak
- AI system
- NewsBreak app
2 source articlesweb.archive.orgRobotaxi door traps passenger's finger in China
ロボタクシーのドアに乗客の指が挟まる―中国 - Record China
A passenger's finger was caught in the door of a robotaxi in China. The incident was reported by Record China.
1 source articlerecordchina.co.jpNTSB: 37 Accidents in 18 Months of Uber Self-Driving Tests
美運安會：Uber無人車測試18月內37起事故 - 你的公共電視
The NTSB report revealed 37 accidents during Uber's self-driving tests in the 18 months before a fatal crash in March 2018. The system did not account for jaywalking pedestrians, and the safety driver was watching a video instead of monitoring the road.
- Company
- Uber
1 source articlenews.pts.org.twCentrelink victim's mum reveals cruel twist years after son's $1,795 debt notice - Yahoo Finance Australia
The system determined Jarrad Madgwick owed a debt and made him ineligible for Centrelink payments.
- Company
- Services Australia
- AI system
- Robodebt
1 source articleau.finance.yahoo.comChevrolet class action claims automaker eavesdrops on private customer chats - Top Class Actions
The system intercepted, analyzed, and collected customer chat information without consent, potentially creating targeted content and customized experiences.
- Company
- The General Motors Company d/b/a Chevrolet
- AI system
- Chevrolet customer chat feature
1 source articletopclassactions.comExclusive: Plaintiff has filed 160 lawsuits alleging website chats violated Florida wiretapping law - WPBF
The AI chatbot recorded customer conversations without consent.
- Company
- Boarderie
1 source articlewpbf.comNot Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
- Company
- LegalShield
- AI system
- Talkdesk CCaaS
1 source articlecxtoday.comClass action claims Navy Federal allows AI co. to monitor, record calls - Top Class Actions
The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.
- Company
- Navy Federal Credit Union
- AI system
- Verint Real-Time Agent Assist
1 source articletopclassactions.comJudge dismisses class action alleging Google AI records Verizon users’ calls - Top Class Actions
Google Cloud Contact Center AI recorded and analyzed Verizon customer service calls without consent.
- Company
- Google LLC
- AI system
- Google Cloud Contact Center AI
1 source articletopclassactions.comDialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
- Company
- Dialpad Inc.
- AI system
- Dialpad conversation intelligence platform, DialpadGPT
1 source articletopclassactions.comSafaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company
- Safaricom PLC
1 source articlenation.africaConverseNow Stuck With Wiretap Lawsuit Over AI Voice Assistant - news.bloomberglaw.com
The AI voice assistant intercepted and collected consumer customer-service calls in real time.
- Company
- ConverseNow Technologies Inc.
- AI system
- virtual assistant
1 source articlenews.bloomberglaw.comCall Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360
The system recorded and analyzed patient phone calls without their consent.
- Company
- Heartland Dental LLC
1 source articlelaw360.comSears AI chatbot chats and audio files found exposed online - Mashable
The AI chatbot recorded and exposed customer conversations and personal data, affecting Sears Home Services customers.
- Company
- Transformco
- AI system
- Samantha
1 source articlemashable.comMAJOR LAWSUIT ALERT!: Home Depot And Google Facing CIPA Lawsuit For Use Of Google’s Cloud Contact Center AI - natlawreview.com
The system recorded and transcribed customer service calls without consent, affecting the privacy of callers.
- Company
- Home Depot
- AI system
- Google Cloud Contact Center AI
1 source articlenatlawreview.comWho Gives A Crap suspends AI agent after email error said prices would double - SmartCompany
The AI agent incorrectly confirmed a doubled subscription price to a customer.
- Company
- Who Gives A Crap
1 source articlesmartcompany.com.auVerizon class action claims co. collects customer voiceprints through Voice ID - Top Class Actions
Collected and stored voiceprints of Verizon customers for account authentication.
- Company
- Verizon Communications Inc.
- AI system
- Voice ID
1 source articletopclassactions.comPatagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
- Company
- Patagonia
- AI system
- Talkdesk
1 source articlelaw.comDelta’s AI Told A Passenger Her Flight Home Was Safe, Then Canceled It And Demanded Double To Rebook - View…
The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.
- Company
- Delta Air Lines
- AI system
- Delta Concierge
1 source articleviewfromthewing.comLawsuit: AI Illegally Recorded Doctor-Patient Encounters - BankInfoSecurity
The system recorded and transcribed patient-doctor conversations without patients' informed consent.
- Company
- Sutter Health and MemorialCare
- AI system
- Abridge AI platform
1 source articlebankinfosecurity.com
Each incident is written from the reporting or the account it cites. A report is an allegation, not a finding.