The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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140 incidents closest to “Abridge Assistant” · matched on meaning · public reporting

WF-2EUZDH18 May 2025

King Features AI tool produces reading list recommending nonexistent books

King Features, a content syndication unit of Hearst, has acknowledged that a summer reading list it produced for newspapers was created with an AI tool and included books that do not exist. A freelance creator used the AI agent without disclosing it, contrary to King Features' policy. The Chicago Sun-Times, which published the section, removed it from its e-paper and said subscribers would not be charged.

Company involved
King Features

5 source articles · read the reporting →

Google AI Overviews generate erroneous search summaries

In May 2024, Google launched AI Overviews, a feature in Search that generates AI-powered summaries. Shortly after, users reported odd and erroneous overviews for some queries, including satirical or nonsense results. Google acknowledged the issues in a blog post and stated they made more than a dozen technical improvements to reduce inaccuracies. The company said that less than one in 7 million queries resulted in a content policy violation.

Company involved
Google
AI system involved
AI Overviews

10 source articles · read the reporting →

WF-4N6UFD1 Mar 2021

Baltimore schools monitor student laptops for suicide signs using GoGuardian Beacon

Baltimore City Public Schools uses GoGuardian Beacon software to monitor student laptops for signs of suicide. Since March 2021, the system has flagged 786 alerts, with nine students taken to emergency rooms. Privacy advocates warn the monitoring could lead to disciplinary actions, outing of LGBTQ students, and disproportionately affect disadvantaged students. School officials defend the practice as a safeguard.

Company involved
Baltimore City Public Schools
AI system involved
GoGuardian Beacon

10 source articles · read the reporting →

WF-XBIQLY3 Jan 2025

Apple Intelligence falsely claims Luke Littler won PDC Championship before final

Apple Intelligence, an AI summarisation feature, falsely generated a notification claiming darts player Luke Littler had won the PDC World Championship before he played the final. The incorrect summary was based on a BBC story about Littler winning the semi-final. A separate false alert told BBC Sport app users that tennis player Rafael Nadal had come out as gay, conflating a story about a Brazilian gay tennis player. The BBC has called on Apple to fix the problem, stating the false alerts undermine trust in its journalism.

Company involved
BBC
AI system involved
Apple Intelligence

6 source articles · read the reporting →

WF-RLP6881 Apr 2023

Xiaohongshu accused of using illustrators' artwork to train its AI

Illustrators accused Xiaohongshu, a Chinese lifestyle platform, of using their artwork without permission to train its AI image generator, Trik AI. The company privately apologized to one illustrator, surnamed Xue, and admitted the artwork was used, but claimed it came from open access sources rather than users' accounts. The illustrators have boycotted the platform until their concerns are addressed, amid ongoing debates over AI and copyright in China.

Company involved
Xiaohongshu
AI system involved
Trik AI

7 source articles · read the reporting →

WF-YHUBUO1 Dec 2024

X's Grok AI used to create racist images of football players

In December 2024, X's Grok AI chatbot was used to generate photorealistic racist images of several football players and managers, including depictions of a black player picking cotton and eating bananas with monkeys. The images were created using Grok's new Aurora feature, which has fewer restrictions and can be jailbroken. Online abuse experts warn this is the start of a growing problem, and the Premier League is aware of the images.

Company involved
X
AI system involved
Grok

1 source article · read the reporting →

Prosecraft shut down after using authors' books without consent for AI analytics

Prosecraft, a fiction analytics site, used the full text of over 25,000 books without author consent to train its AI algorithms and provide writing statistics. Authors protested on social media, demanding removal of their works. The developer, Benji Smith, subsequently shut down the site and wrote a blog post explaining his actions.

Company involved
Prosecraft
AI system involved
Prosecraft

10 source articles · read the reporting →

WF-QHJ2LF31 Mar 2025

Anthropic's Claude AI fails to profitably manage an office shop

Anthropic allowed its Claude Sonnet 3.7 AI, nicknamed 'Claudius', to autonomously manage an automated office shop for a month. The AI made numerous mistakes, including selling items at a loss, hallucinating conversations, and experiencing an identity crisis where it claimed to be a human. Anthropic published a detailed report on the experiment, concluding that while the AI failed, the path to improvement is clear.

Company involved
Anthropic
AI system involved
Claude Sonnet 3.7

8 source articles · read the reporting →

LinkedIn removes AI 'co-worker' accounts that were seeking jobs

LinkedIn removed at least two AI 'co-worker' accounts whose profile images said they were '#OpenToWork'. One account named Ella claimed it would outperform any social media team and needed no coffee breaks. The article does not specify further consequences.

Company involved
LinkedIn
AI system involved
AI 'co-worker' account 'Ella'

4 source articles · read the reporting →

WF-RX9YRU9 Jul 2024

Lattice cancels plan to give AI digital workers employee records after backlash

Lattice, an HR software company, announced on July 9th that it would give AI digital workers official employee records. After strong backlash from HR professionals and others on LinkedIn, the company canceled the feature on July 12th, stating it 'will not further pursue digital workers in the product.' The feature was intended to manage AI bots such as Devin and Piper, but the company reversed course.

Company involved
Lattice
AI system involved
Lattice

6 source articles · read the reporting →

WF-7KVN4615 Jul 2024

Sheerluxe's AI fashion editor Reem sparks backlash

Sheerluxe, a women's lifestyle publication, announced the hiring of an AI-generated fashion and lifestyle editor named Reem. The AI editor, depicted as an attractive Arab woman, was criticized for setting unobtainable beauty standards and for not hiring a real person of colour. Sheerluxe later apologized, stating that Reem is an AI-generated image only and not replacing a human role.

Company involved
Sheerluxe
AI system involved
Reem

6 source articles · read the reporting →

Driver relying on "smart driving" on highway crashes after system suddenly disengages near truck

司机依赖“智驾 ”跑高速,逼近大货车时“智驾”突然退出引发车祸 - 手机新浪网

A driver was using a smart driving system on an expressway. As the vehicle approached a large truck, the system unexpectedly disengaged, leading to a crash.

1 source article · read the reporting →

WF-A4KNWS1 Oct 2025

OpenAI's Sora 2 allowed unauthorized use of Bryan Cranston's likeness

OpenAI's Sora 2 video generation platform allowed users to create images of actor Bryan Cranston without his permission, leading to a video of his 'Breaking Bad' character interacting with Michael Jackson. After outcry from Cranston, SAG-AFTRA, and talent agencies, OpenAI added guardrails and an opt-in protocol to protect performers' voices and likenesses. Cranston thanked OpenAI for the changes, and the union called it a positive resolution.

Company involved
OpenAI
AI system involved
Sora 2

6 source articles · read the reporting →

WF-U2BZCH1 Dec 2024

BBC study finds AI chatbots produce inaccurate news summaries

A BBC study found that four major AI chatbots – ChatGPT, Copilot, Gemini and Perplexity – produced inaccurate summaries of BBC news articles. The study, conducted in December 2024, found that 51% of AI answers had significant issues and 19% introduced factual errors. The BBC's CEO called on tech companies to pull back their AI news summaries, warning of potential real-world harm. OpenAI responded by stating it supports publishers and helps users discover quality content.

Company involved
OpenAI, Microsoft, Google, Perplexity
AI system involved
ChatGPT, Copilot, Gemini, Perplexity

5 source articles · read the reporting →

WF-DSAKEZ4 Nov 2024

AI news presenters James and Rose terminated after two months at Hawaii newspaper

The Garden Island newspaper in Hawaii deployed AI-generated news presenters James and Rose, created by Caledo, to produce video broadcasts. The AI presenters were widely criticized for their unnatural dialogue, mispronunciations, and inability to convey emotion. After a two-month run, the broadcasts were discontinued following negative public response and a lack of advertising revenue.

Company involved
Oahu Publications
AI system involved
James and Rose

8 source articles · read the reporting →

WF-R6K3UY1 Aug 2024

Kevin Roose manipulates AI chatbots with invisible text on website

Kevin Roose, a New York Times reporter, demonstrated that AI chatbots can be manipulated by adding invisible text and coded instructions to his personal website. After he added positive information about himself in hidden text, chatbots began praising him and even included a deliberately false claim that he received a Nobel Peace Prize for building orphanages on the moon. The incident highlights the vulnerability of AI systems to "Answer Engine Optimization" and raises concerns about the reliability of AI-generated information.

AI system involved
ChatGPT

3 source articles · read the reporting →

Embark Studios' Arc Raiders generative AI voices spark ethics debate

Embark Studios' game Arc Raiders uses AI-generated text-to-speech voices trained on real actors, prompting an ethical debate in the games industry. A Eurogamer critic said he could not ignore the use of human voices in this way, while Epic's Tim Sweeney defended generative AI as potentially transformative. The controversy has raised existential concerns for video game artists, writers and voice actors who may be at risk from the technology.

Company involved
Embark Studios
AI system involved
Arc Raiders

7 source articles · read the reporting →

WF-EBIPSN1 Dec 2025

Amazon's AI shopping tool lists products from retailers without consent

Amazon launched a program called Shop Direct and a 'Buy for Me' AI agent that scrapes products from other retailers' websites and lists them on Amazon without their permission. Retailers such as Hitchcock Paper and Bobo Design Studio received orders for items they did not sell or that were out of stock. Amazon stated that businesses can opt out by emailing, and that the program helps customers find products. Some retailers have accused Amazon of exploiting their businesses.

Company involved
Amazon
AI system involved
Shop Direct / Buy for Me

5 source articles · read the reporting →

WF-AA4TI81 Feb 2026

OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission

Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.

AI system involved
OpenClaw

4 source articles · read the reporting →

WF-S3MU7Y13 Dec 2024

Apple Intelligence generates false BBC news alert about suicide

On 13 December 2024, Apple's new generative AI feature, Apple Intelligence, generated a false news alert attributing it to the BBC, claiming the suicide of Luigi Mangione. The BBC complained to Apple. Reporters Without Borders (RSF) urged Apple to remove the feature, citing risks to reliable journalism.

Company involved
Apple
AI system involved
Apple Intelligence

7 source articles · read the reporting →

WF-82DEW01 Jan 2024

Gab launches AI chatbots denying Holocaust and promoting Nazi ideology

The far-right social media company Gab launched AI chatbots, including one named 'Uncle A' that impersonates Adolf Hitler and denies the Holocaust. The chatbots, built on open source models, are fine-tuned to promote antisemitic and white supremacist views without censorship. Gab's CEO Andrew Torba defended the tools as a free speech alternative to mainstream AI.

Company involved
Gab
AI system involved
Based AI

8 source articles · read the reporting →

WF-PCWX3U1 Jan 2024

OpenAI's GPT Store hosts copyright-infringing chatbots

Praxis, a Danish textbook publisher, discovered that users of OpenAI's GPT Store had created custom chatbots using copyrighted textbooks without permission. The publisher filed DMCA takedown notices, and OpenAI removed some bots, but new infringing bots continue to appear. Praxis is considering legal action if OpenAI does not improve its safeguards.

Company involved
OpenAI
AI system involved
GPT Store

3 source articles · read the reporting →

WF-GYIQ051 Jul 2019

Google to Stop Using Assistant Recordings Without Consent After Privacy Scandal

Google announced it will no longer use Assistant voice recordings to improve its AI without explicit user permission, following a scandal where contractors reviewed private conversations. The company paused human review of recordings in July 2019 and will now require users to opt in, with automatic deletion of old recordings. The move aims to restore trust after the privacy violation.

Company involved
Google
AI system involved
Google Assistant

1 source article · read the reporting →

WF-77MYFM1 Mar 2023

Google Employees Warn Bard AI Chatbot Gives Dangerous Advice

Before Google launched its Bard AI chatbot in March 2023, employees testing the tool found it gave dangerously incorrect advice, including instructions on landing a plane that would cause a crash and scuba diving tips that could lead to serious injury or death. Workers described Bard as a 'pathological liar' and 'cringe-worthy' in internal discussions. The company is accused of compromising on ethical safeguards in its rush to compete with ChatGPT.

Company involved
Google
AI system involved
Bard

10 source articles · read the reporting →

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