Amazon Buy Box algorithm accused of overcharging UK consumers by £1 billion
Consumer champion Robert Hammond has filed a collective proceedings order application against Amazon in the UK Competition Appeal Tribunal. The claim alleges that Amazon's Buy Box algorithm manipulated search results to favour products more profitable for Amazon, obscuring cheaper alternatives and causing approximately 49.4 million UK consumers to overpay by more than £1 billion between October 2015 and June 2020. The algorithm determined the first-ranked item in the Buy Box, which consumers accepted over 80% of the time. The case is pending, and similar investigations by the Italian Competition Authority and the UK Competition and Markets Authority are ongoing.
- Company involved
- Amazon
- AI system involved
- Buy Box algorithm
5 source articles · read the reporting →
Hello, this is your chatbot leaking: WotNot exposes 346K sensitive customer files - Cybernews
The system exposed sensitive personal files of individuals who used chatbots built by WotNot's customers.
- Company involved
- WotNot
- AI system involved
- WotNot
1 source article · read the reporting →
AI chatbot provider exposes 346,000 customer files, including ID documents, resumes, and medical records - Malwarebytes
The chatbot system exposed sensitive personal files of individuals who interacted with it.
- Company involved
- WotNot
1 source article · read the reporting →
Dealership revoked offer to buy back customer's BMW, blaming wayward AI chatbot - cbc.ca
The AI chatbot offered a buy-back price of $27,162.79 to customer Zack Giacomelli for his BMW.
- Company involved
- BMW Toronto
- AI system involved
- Quinn
1 source article · read the reporting →
U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini
The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.
- Company involved
- ConverseNow Technologies, Inc.
1 source article · read the reporting →
Lenovo chatbot breach highlights AI security blind spots in customer-facing systems - csoonline.com
Lenovo chatbot breach highlights AI security blind spots in customer-facing systems csoonline.com
- Company involved
- Lenovo
- AI system involved
- Lena
1 source article · read the reporting →
Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
- Company involved
- Patagonia
- AI system involved
- Talkdesk
1 source article · read the reporting →
Dialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
- Company involved
- Dialpad Inc.
- AI system involved
- Dialpad conversation intelligence platform, DialpadGPT
1 source article · read the reporting →
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
- Company involved
- LegalShield
- AI system involved
- Talkdesk CCaaS
1 source article · read the reporting →
“Listen Up” if Your AI Policy Does Not Cover AI Recording Issues –Another Class Action Lawsuit Filed Over Third Party…
AI system recorded and analyzed calls between a dental company and its patients
- Company involved
- dental company
1 source article · read the reporting →
Delta’s AI Told A Passenger Her Flight Home Was Safe, Then Canceled It And Demanded Double To Rebook - View…
The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.
- Company involved
- Delta Air Lines
- AI system involved
- Delta Concierge
1 source article · read the reporting →
Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
- Company involved
- Talkdesk Inc.
- AI system involved
- CX Cloud
1 source article · read the reporting →
Who Gives A Crap suspends AI agent after email error said prices would double - SmartCompany
The AI agent incorrectly confirmed a doubled subscription price to a customer.
- Company involved
- Who Gives A Crap
1 source article · read the reporting →
Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company involved
- Safaricom PLC
1 source article · read the reporting →
Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
- Company involved
- Air Canada
1 source article · read the reporting →
An Air Canada chatbot lied to a passenger about bereavement discounts - qz.com
The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.
- Company involved
- Air Canada
1 source article · read the reporting →
State Farm hit with lawsuit over AI bias, discrimination and unpaid insurance claims - beinsure.com
Denied or canceled insurance policies and delayed claim payments to policyholders, disproportionately affecting Black and nonwhite, disabled, and abuse survivor policyholders.
- Company involved
- State Farm
1 source article · read the reporting →
Air Canada refund customer like chatbot said it would - TechHQ
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
- Company involved
- Air Canada
1 source article · read the reporting →
