Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
204 incidents closest to “PROS Real-Time Dynamic Pricing” · matched on meaning · public reporting
The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.
1 source article · read the reporting →
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
1 source article · read the reporting →
تُقاضى شركة ماكدونالدز لاستخدامها الذكاء الاصطناعي للتلاعب بأسعار قوائم الطعام. - Vietnam.vn
McDonald's is facing a class-action lawsuit in the US alleging it used an AI-powered pricing system to coordinate menu prices across franchises, potentially violating antitrust laws. The company denies the claims, stating that franchisees still determine their own prices and that the tools are common in the industry.
1 source article · read the reporting →
The chatbot told a customer her $200 travel credit would last five years instead of one year.
1 source article · read the reporting →
The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.
1 source article · read the reporting →
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
1 source article · read the reporting →
The AI agent incorrectly confirmed a doubled subscription price to a customer.
1 source article · read the reporting →
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
1 source article · read the reporting →
The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.
1 source article · read the reporting →
The chatbot provided misleading information to customers.
1 source article · read the reporting →
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
1 source article · read the reporting →
In May 2024, an AI crawler downloaded 73 TB of zipped HTML files from Read the Docs, a documentation hosting platform, costing over $5,000 in bandwidth charges. The crawler repeatedly downloaded the same files due to a bug and lack of rate limiting. Read the Docs blocked the crawler and the company reimbursed the costs. Another crawler from Facebook downloaded 10 TB in June 2024, but Facebook did not respond.
10 source articles · read the reporting →
