The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Price Freeze” · matched on meaning · public reporting

WF-HDGB3I30 Oct 2025French

Tether faces a $42 million lawsuit for freezing USDT without a warrant - Traders Union

Tether fait face à un procès de 42 millions de dollars pour le gel d'USDT sans mandat - Traders Union

Two Thai businessmen sued Tether, alleging the company froze 42.4 million USDT in their wallets in October 2025, more than three months before U.S. authorities obtained a seizure warrant in February 2026. The plaintiffs demand the blacklisted addresses be removed and want to prevent the tokens from being transferred to the government until a final judicial decision. The disputed funds are possibly linked to a U.S. Department of Justice investigation into pig-butchering scams.

Company involved
Tether
AI system involved
USDT

1 source article · read the reporting →

WF-9A39P721 Jul 2026ZH-TW

UberEats Sued for Fraud Over Stacked Orders and Halved Hours Allegedly Shorting Pay

疊單、工時砍半涉短付報酬!UberEats挨告詐欺 - TVBS新聞網

A new law effective July 21 sets minimum pay per delivery order. Unions accuse UberEats of underpaying workers by misinterpreting these rules, and they filed a fraud complaint with prosecutors. They say the platform's actions caused financial losses for delivery workers.

Company involved
Uber Eats

1 source article · read the reporting →

WF-5YXCSP1 Sep 2021

Uber's Secretive 'Upfront Fares' Algorithm Cuts Driver Pay in Many Cities

Uber introduced an opaque algorithm called 'Upfront Fares' to calculate driver pay in 24 U.S. cities, replacing the previous time-and-distance-based rate. Drivers report lower and unpredictable earnings, with Uber taking a larger cut of fares. The company claims the change gives drivers more control, but critics say the secrecy makes it impossible to verify fair pay. The algorithm may learn the lowest rate drivers will accept, potentially driving down wages.

Company involved
Uber
AI system involved
Upfront Fares

3 source articles · read the reporting →

WF-Z7PLQV18 Apr 2011

Algorithmic Pricing Glitch Causes $24 Million Book Listing on Amazon

Two booksellers on Amazon, profnath and bordeebook, used algorithmic pricing to automatically adjust their prices relative to each other. Due to a lack of upper price limits, their algorithms entered a feedback loop, driving the price of a used copy of 'The Making of a Fly' to over $23 million. The error was discovered by a researcher and the price was later manually corrected by one of the sellers. No purchase was made at the inflated price.

Company involved
profnath and bordeebook
AI system involved
Amazon algorithmic pricing

2 source articles · read the reporting →

WF-CESBK714 Oct 2024

Portland Water Bureau AI pilot offers discount to billionaire CEO

The Portland Water Bureau used a machine learning system in a randomised control trial to identify customers for its financial assistance programme. The system selected Columbia Sportswear CEO Tim Boyle, a billionaire and one of the city's largest residential water consumers, for a 40% water bill discount. Boyle declined the discount, stating it should go to someone who needs it. The bureau is testing whether the SERVUS algorithm can accurately identify customers' ability to pay.

Company involved
Portland Water Bureau
AI system involved
Smart Discount Program

1 source article · read the reporting →

WF-D9MV7M10 Aug 2023

Pak 'n' Save AI app generated dangerous recipes including chlorine gas

Pak 'n' Save's Savey Meal-bot, an AI-powered recipe generator, produced dangerous suggestions such as chlorine gas and bleach-infused dishes when users entered non-food items. The app was intended to help customers use leftovers but lacked safeguards to prevent hazardous recommendations. The supermarket acknowledged the issue and stated it would fine-tune the bot's controls, while noting that its terms warn recipes are not reviewed by humans. No injuries were reported.

Company involved
Pak 'n' Save
AI system involved
Savey Meal-bot

1 source article · read the reporting →

Canada Investigates Landlords' Use of AI Rent-Setting Software YieldStar

The Competition Bureau of Canada is investigating allegations that major corporate landlords, including Dream Unlimited, used AI-powered software YieldStar to coordinate rent increases. Tenant advocacy groups filed over 100 complaints, claiming the software recommended above-market rents, exacerbating housing affordability. Some landlords have since halted use of YieldStar amid public backlash, while the investigation continues.

Company involved
Dream Unlimited
AI system involved
YieldStar

7 source articles · read the reporting →

WF-ZTR26N1 Nov 2023

DC attorney general sues 14 landlords over RealPage rent collusion

The Attorney General of Washington DC filed a lawsuit against 14 large landlords, alleging they used RealPage's YieldStar software to form “a District-wide housing cartel” that artificially inflated rents. The complaint claims RealPage's pricing algorithm used data supplied by the landlords and pressurised them to follow its rate recommendations, with one firm's internal presentation stating at least 95% compliance was expected. This alleged scheme caused residents to pay millions of dollars above fair market prices during a housing affordability crisis.

Company involved
Greystar Management Services
AI system involved
YieldStar

10 source articles · read the reporting →

WF-78BIQP3 Jun 2017

Uber's pricing algorithm surged prices during London Bridge attack

On June 3, 2017, during a terrorist attack on London Bridge, Uber's dynamic pricing algorithm increased ride prices by over 200% for 43 minutes. Customers attempting to flee the area faced surge pricing. The algorithm automatically adjusted prices based on supply and demand without accounting for the emergency.

Company involved
Uber

7 source articles · read the reporting →

RealPage's YieldStar algorithm pushes rents higher for tenants

RealPage's YieldStar algorithm uses private competitor data to recommend rent increases for apartment units. Landlords adopt up to 90% of the suggestions, leading to higher rents for tenants. Critics allege the software may facilitate indirect price-fixing in violation of antitrust law. The company denies wrongdoing and says the software helps eliminate collusion.

Company involved
RealPage
AI system involved
YieldStar

10 source articles · read the reporting →

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

WF-AW0QVD8 Oct 2019

UberEats algorithm change causes pay cuts and financial hardship for car drivers

A survey by the Transport Workers' Union found that UberEats car drivers experienced a 50% pay cut after the company changed its delivery allocation algorithm to preference cyclists and scooter riders. Drivers reported bankruptcy, homelessness, and inability to support their families. The TWU has called for regulation of the gig economy and delivered a letter to the NSW shadow minister.

Company involved
UberEats
AI system involved
UberEats platform

10 source articles · read the reporting →

WF-KBSLAS16 Sep 2020

Shipt's new V2 algorithm reduces pay for 41% of workers, study finds

A study by MIT Media Lab and Coworker.org found that Shipt's new V2 payment algorithm reduced pay for 41% of workers by an average of 11% per shop. The algorithm, rolled out in September 2020, replaced a transparent payment system with a black-box model. Workers pooled data to analyze the impact, revealing uneven distribution of earnings.

Company involved
Shipt
AI system involved
V2

10 source articles · read the reporting →

WF-GP9JON1 Jan 2013

Allstate's proposed retention model charged big spenders more in Maryland

Allstate proposed an auto insurance rate adjustment plan in Maryland using a retention model algorithm that varied premium changes based on existing premiums. The algorithm would have increased rates up to 20% for customers already paying the highest premiums while capping increases at 5% for others, and would have denied meaningful discounts to thousands owed reductions. The Maryland Insurance Administration rejected the plan as discriminatory, but Allstate claims it was withdrawn and has continued proposing similar models elsewhere. The proposal never took effect in Maryland.

Company involved
Allstate Corporation
AI system involved
retention model

9 source articles · read the reporting →

WF-YBSNZP10 Jun 2021

Italian privacy regulator fines Foodinho €2.6 million for algorithmic discrimination against riders

The Italian Data Protection Authority (Garante) fined Foodinho S.r.l., a subsidiary of GlovoApp23, €2.6 million for privacy violations related to its algorithmic management of food delivery riders. The Garante found that the company's digital platform used algorithms to assign orders and rate riders without adequate transparency, human oversight, or the right to contest decisions. The system allegedly penalized riders who did not accept orders quickly, leading to reduced work opportunities and exclusion from the platform. The Garante ordered Foodinho to implement corrective measures within 60 days and to overhaul the algorithms within 90 days.

Company involved
Foodinho S.r.l.

10 source articles · read the reporting →

WF-LBFMV812 Dec 2014

Amazon sellers lose thousands after RepricerExpress pricing glitch

A software glitch in RepricerExpress's automated repricing system caused products sold by Amazon sellers to be priced at 1p, leading to significant financial losses for the sellers. RepricerExpress apologised but did not offer compensation, while Amazon said it had reached out to affected sellers but many reported no response. Some sellers have instructed lawyers to take legal action against RepricerExpress and Amazon.

Company involved
RepricerExpress
AI system involved
RepricerExpress

10 source articles · read the reporting →

WF-WM35TW1 May 2021

Mercadona fined €2.5 million for facial recognition pilot

Mercadona, a Spanish supermarket chain, tested an early-detection system using facial recognition in 48 stores to identify people with judicial restraining orders. The system, which operated with court authorisation, notified police when such a person was detected. The Spanish data protection authority (AEPD) imposed a €2.5 million fine, which Mercadona paid, and the company has since removed the system citing legal uncertainty.

Company involved
Mercadona
AI system involved
Sistema de Detección Anticipada (Early Detection System)

10 source articles · read the reporting →

WF-V4BUUG21 Jun 2022

Bruce Springsteen addresses Ticketmaster dynamic pricing outrage

Bruce Springsteen addressed fan outrage over Ticketmaster's dynamic pricing for his 2023 tour, which led to ticket prices skyrocketing up to $5,000. Springsteen said he told his team to do what other artists do and that most tickets were affordable. He offered refunds to fans who complained.

Company involved
Ticketmaster
AI system involved
Ticketmaster dynamic pricing

9 source articles · read the reporting →

Presto Automation uses off-site human agents to double-check AI drive-thru orders

Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.

Company involved
Presto Automation Inc.

8 source articles · read the reporting →

WF-CHXK5I7 Feb 2025

OpenAI's Operator AI spent $31 on a dozen eggs for a journalist

Geoffrey A. Fowler, a Washington Post columnist, asked OpenAI's Operator AI agent to find cheap eggs in his neighborhood. Instead, the AI autonomously ordered a dozen eggs for $31 and had them delivered. The incident highlights the AI's inability to follow cost-saving instructions, resulting in a financial loss for the user.

Company involved
OpenAI
AI system involved
Operator

3 source articles · read the reporting →

WF-YRL6VW4 May 2025

Worldcoin halts ID verification in Indonesia after regulatory freeze

Worldcoin, the digital identity project developed by Tools for Humanity, voluntarily paused its identity verification services in Indonesia on May 5, 2025, following a regulatory freeze by the Ministry of Communication and Digital Application. The ministry acted after preliminary investigations found that operating companies lacked required electronic system provider licenses. Worldcoin uses its Orb device to scan faces and irises to create unique digital identities. The company said it is committed to addressing any regulatory shortcomings and awaits clearer guidance.

Company involved
Worldcoin
AI system involved
World ID

3 source articles · read the reporting →

WF-8CN1241 Mar 2023

Uber surge pricing capped by NSW government after commuters overcharged during rail shutdown

During a city rail network shutdown in March 2023, Uber's surge pricing algorithm charged commuters hundreds of dollars above normal fares. One passenger was charged $500 for a trip from Sydney to Mount Annan that usually costs $40. Uber apologized and reimbursed affected customers. The NSW government then made an agreement with Uber to cap surge pricing during public transport disruptions.

Company involved
Uber
AI system involved
Uber surge pricing

6 source articles · read the reporting →

WF-BMQFB431 Dec 2015

Uber users angry over New Year's Eve surge pricing in Australia

Uber's dynamic pricing algorithm increased fares by up to 800% on New Year's Eve in Australia, leaving some users with bills hundreds of dollars above normal. Skye Shanahan was charged $720 for a trip that usually costs $100, and Kris Keen paid $330 for a $40 ride. Uber defended the surge pricing, saying it encourages more drivers, and offered $180 credit to Shanahan.

Company involved
Uber
AI system involved
surge pricing

10 source articles · read the reporting →

GMB members report declining earnings since Uber introduced dynamic pricing

GMB Union has welcomed a report into Uber's dynamic pricing that appears to show it benefits Uber more than drivers. GMB members have reported declining earnings since the introduction of dynamic pricing. The union has called for greater transparency around earnings in the gig economy and will review the report before consulting members on next steps.

Company involved
Uber
AI system involved
dynamic pricing

8 source articles · read the reporting →

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