The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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115 incidents closest to “Mews Booking Engine” · matched on meaning · public reporting

WF-SVB9EC14 Feb 2022

Zhihu denies using behaviour perception system to monitor employees

Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.

Company involved
Zhihu
AI system involved
Behaviour perception system

4 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

Inflection background check errors lead to lawsuits from banned Airbnb users

Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.

Company involved
Inflection
AI system involved
Inflection background check

8 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

WF-YYSM1421 Jul 2020

Software flaw misclassified women as children on Tui flight

A software flaw in Tui's reservation system misclassified 38 adult female passengers as children due to a language difference where 'Miss' is used for children in the programming country. This led to incorrect weight calculations for take-off on a flight from Birmingham to Majorca on 21 July 2020. The AAIB report stated that the safe operation of the aircraft was not compromised, and Tui corrected the fault.

Company involved
Tui
AI system involved
Reservation system

10 source articles · read the reporting →

WF-OVARPI11 May 2023

Bloomsbury uses AI-generated image on book cover, sparking controversy

Twitter users noticed that the cover of Sarah J. Maas's 'House of Earth and Blood', published by Bloomsbury, features an AI-generated image from Adobe Stock. The publisher is accused of using AI to avoid paying a human illustrator. Bloomsbury has not yet responded to the controversy.

Company involved
Bloomsbury

9 source articles · read the reporting →

Midjourney faces criticism over database of 16,000 artists used to train AI

A database listing 16,000 artists, including a six-year-old child, has been circulated, alleging that Midjourney used their works to train its text-to-image generator. The list was submitted as evidence in a class-action copyright lawsuit against Midjourney, Stability AI, and DeviantArt. The artists accuse the companies of scraping their work without permission. Midjourney did not respond to requests for comment.

Company involved
Midjourney
AI system involved
Midjourney

8 source articles · read the reporting →

WF-W2CRPI23 Dec 2023

Midjourney v6 accused of generating near-identical copyrighted images

Midjourney's v6 image generator has been criticized for producing images that closely resemble copyrighted movie scenes, such as a Joaquin Phoenix Joker scene. Artist Reid Southen accused the company of using copyrighted content without a license and said his account was banned. Midjourney has updated its terms of service to hold users responsible for intentional copyright infringement. The company faces multiple lawsuits over training data.

Company involved
Midjourney
AI system involved
Midjourney v6

7 source articles · read the reporting →

PimEyes facial search engine accused of enabling stalking

Privacy campaign group Big Brother Watch has filed a complaint against PimEyes, a facial recognition search engine, alleging it facilitates stalking and unlawfully processes biometric data of millions of UK citizens. The system allows users to search for faces in publicly posted images. PimEyes' CEO denies the allegations, stating the tool poses fewer risks than social media. The UK Information Commissioner's Office is assessing the complaint.

Company involved
PimEyes
AI system involved
PimEyes

9 source articles · read the reporting →

PimEyes facial recognition search makes children's images searchable without safeguards

PimEyes, an online facial recognition search engine, allows anyone to search for images of children scraped from public websites, including photos labeled as 'potentially explicit.' The system poses risks of stalking, exploitation, and privacy violations for minors. The company's owner acknowledged the issue and said it is working on safeguards, but no changes have been implemented.

Company involved
PimEyes
AI system involved
PimEyes

3 source articles · read the reporting →

WF-32ZQLK27 Aug 2024

Hello, this is your chatbot leaking: WotNot exposes 346K sensitive customer files - Cybernews

The system exposed sensitive personal files of individuals who used chatbots built by WotNot's customers.

Company involved
WotNot
AI system involved
WotNot

1 source article · read the reporting →

AI chatbot provider exposes 346,000 customer files, including ID documents, resumes, and medical records - Malwarebytes

The chatbot system exposed sensitive personal files of individuals who interacted with it.

Company involved
WotNot

1 source article · read the reporting →

United Airlines Chatbot Gave Wrong Travel Credit Info - Hoodline

The chatbot told a customer her $200 travel credit would last five years instead of one year.

Company involved
United Airlines

1 source article · read the reporting →

WF-QK5KCO3 Aug 2026

Delta’s AI Told A Passenger Her Flight Home Was Safe, Then Canceled It And Demanded Double To Rebook - View…

The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.

Company involved
Delta Air Lines
AI system involved
Delta Concierge

1 source article · read the reporting →

WF-HYFC011 Jan 2024

Sears AI chatbot chats and audio files found exposed online - Mashable

The AI chatbot recorded and exposed customer conversations and personal data, affecting Sears Home Services customers.

Company involved
Transformco
AI system involved
Samantha

1 source article · read the reporting →

WF-DYFXMR11 Nov 2022

Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive

The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.

Company involved
Air Canada

1 source article · read the reporting →

WF-LHAK351 Jan 2022

An Air Canada chatbot lied to a passenger about bereavement discounts - qz.com

The chatbot misinformed a passenger about eligibility for bereavement fares, leading him to pay full price instead of receiving a discount.

Company involved
Air Canada

1 source article · read the reporting →

Air Canada says its AI chatbot went rogue, misleading customers - Modern Ghana

The chatbot provided misleading information to customers.

Company involved
Air Canada

1 source article · read the reporting →

Air Canada refund customer like chatbot said it would - TechHQ

The chatbot informed the customer they were eligible for a refund, which the airline later denied.

Company involved
Air Canada

1 source article · read the reporting →

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