Apple settles Siri listening lawsuit for $95m
Apple has agreed to pay $95m to settle a class action lawsuit alleging that its Siri virtual assistant recorded conversations without users' consent and shared the recordings with advertisers. The lead plaintiff, Fumiko Lopez, claims she and her daughter were recorded after unintentionally activating Siri. Apple denies wrongdoing and says it settled to avoid further litigation.
- Company involved
- Apple
- AI system involved
- Siri
6 source articles · read the reporting →
ElevenLabs recreates Alain Dorval's voice using AI without family approval
ElevenLabs, a UK-based AI startup, recreated the voice of deceased French dubbing artist Alain Dorval using AI for the film 'Armor'. His daughter, Aurore Bergé, criticized the company for publishing the cloned voice without her approval, stating she only agreed to a trial. ElevenLabs confirmed plans to recreate the voice and said it is working with the family.
- Company involved
- ElevenLabs
6 source articles · read the reporting →
Can an AI chatbot be convicted of an illegal wiretap? A case against Gap's Old Navy may answer that -…
The chatbot recorded and stored the plaintiff's entire conversation, including keystrokes and mouse clicks, without his knowledge.
- Company involved
- Old Navy
1 source article · read the reporting →
Dealership revoked offer to buy back customer's BMW, blaming wayward AI chatbot - cbc.ca
The AI chatbot offered a buy-back price of $27,162.79 to customer Zack Giacomelli for his BMW.
- Company involved
- BMW Toronto
- AI system involved
- Quinn
1 source article · read the reporting →
Is Your Voiceprint Protected? Amazon’s Biometric Privacy Battle in Illinois - FindLaw
The system collected and used voiceprints to verify callers' identities without their knowledge or consent.
- Company involved
- John Hancock
- AI system involved
- Amazon Connect with Pindrop
1 source article · read the reporting →
U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini
The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.
- Company involved
- ConverseNow Technologies, Inc.
1 source article · read the reporting →
Lawsuit: AI Illegally Recorded Doctor-Patient Encounters - BankInfoSecurity
The system recorded and transcribed patient-doctor conversations without patients' informed consent.
- Company involved
- Sutter Health and MemorialCare
- AI system involved
- Abridge AI platform
1 source article · read the reporting →
Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
- Company involved
- Patagonia
- AI system involved
- Talkdesk
1 source article · read the reporting →
MAJOR LAWSUIT ALERT!: Home Depot And Google Facing CIPA Lawsuit For Use Of Google’s Cloud Contact Center AI - natlawreview.com
The system recorded and transcribed customer service calls without consent, affecting the privacy of callers.
- Company involved
- Home Depot
- AI system involved
- Google Cloud Contact Center AI
1 source article · read the reporting →
Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360
The system recorded and analyzed patient phone calls without their consent.
- Company involved
- Heartland Dental LLC
1 source article · read the reporting →
Lawsuit alleges Google violated California privacy laws recording Home Depot customer service calls - CX Dive
The system recorded and analyzed customer service calls and suggested agent replies without callers' consent.
- Company involved
- Home Depot
- AI system involved
- Cloud Contact Center AI
1 source article · read the reporting →
Dialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
- Company involved
- Dialpad Inc.
- AI system involved
- Dialpad conversation intelligence platform, DialpadGPT
1 source article · read the reporting →
Judge dismisses class action alleging Google AI records Verizon users’ calls - Top Class Actions
Google Cloud Contact Center AI recorded and analyzed Verizon customer service calls without consent.
- Company involved
- Google LLC
- AI system involved
- Google Cloud Contact Center AI
1 source article · read the reporting →
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
- Company involved
- LegalShield
- AI system involved
- Talkdesk CCaaS
1 source article · read the reporting →
Chevrolet class action claims automaker eavesdrops on private customer chats - Top Class Actions
The system intercepted, analyzed, and collected customer chat information without consent, potentially creating targeted content and customized experiences.
- Company involved
- The General Motors Company d/b/a Chevrolet
- AI system involved
- Chevrolet customer chat feature
1 source article · read the reporting →
Wingstop class action alleges company captured, stored customer voiceprints from phone orders - Top Class Actions
The system collected and stored voiceprints of customers placing phone orders without their consent.
- Company involved
- Wingstop
- AI system involved
- ConverseNow
1 source article · read the reporting →
United Airlines Chatbot Gave Wrong Travel Credit Info - Hoodline
The chatbot told a customer her $200 travel credit would last five years instead of one year.
- Company involved
- United Airlines
1 source article · read the reporting →
“Listen Up” if Your AI Policy Does Not Cover AI Recording Issues –Another Class Action Lawsuit Filed Over Third Party…
AI system recorded and analyzed calls between a dental company and its patients
- Company involved
- dental company
1 source article · read the reporting →
Delta’s AI Told A Passenger Her Flight Home Was Safe, Then Canceled It And Demanded Double To Rebook - View…
The AI canceled the passenger's entire roundtrip award ticket, including the return flight, after the passenger requested only the outbound be canceled.
- Company involved
- Delta Air Lines
- AI system involved
- Delta Concierge
1 source article · read the reporting →
Verizon class action claims co. collects customer voiceprints through Voice ID - Top Class Actions
Collected and stored voiceprints of Verizon customers for account authentication.
- Company involved
- Verizon Communications Inc.
- AI system involved
- Voice ID
1 source article · read the reporting →
Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
- Company involved
- Talkdesk Inc.
- AI system involved
- CX Cloud
1 source article · read the reporting →
Who Gives A Crap suspends AI agent after email error said prices would double - SmartCompany
The AI agent incorrectly confirmed a doubled subscription price to a customer.
- Company involved
- Who Gives A Crap
1 source article · read the reporting →
Sears AI chatbot chats and audio files found exposed online - Mashable
The AI chatbot recorded and exposed customer conversations and personal data, affecting Sears Home Services customers.
- Company involved
- Transformco
- AI system involved
- Samantha
1 source article · read the reporting →
ConverseNow Stuck With Wiretap Lawsuit Over AI Voice Assistant - news.bloomberglaw.com
The AI voice assistant intercepted and collected consumer customer-service calls in real time.
- Company involved
- ConverseNow Technologies Inc.
- AI system involved
- virtual assistant
1 source article · read the reporting →
